Pharmacy Manager

Kurt Alexander Willis

**** ******* ********* • New Smyrna Beach, FL 32168 • 954-***-**** • *******@*****.***

Profile

Reliable and analytical professional with over 20 years of experience in the Pharmaceutical arena. Adept in facilitating operational, clinical, and research-based initiatives. Exhibit superior interpersonal skills while building trustworthy relationships with a diverse range of customers, staff, and industry leaders. Core competencies include the following:

*Data Research

*Oncology Products

*Patient Relations

*Clinical Review

*Communications

*Medication Therapy

*Policy Compliance

*Customer Service

*Staff Training

*Pharmacy Audits

*Relationship Building

*Immunizations

*Specialty Disease

*HIV Therapies

*Quality Assurance

*Payor Audits

Highlights

Oversaw operations of a multi-site specialty pharmacy in five states with over 80 employees (Diplomat Specialty Pharmacy) specializing in high touch therapeutic care and fulfillment for patients with chronic illnesses such as cancer, rheumatoid arthritis, multiple sclerosis, HIV, and hepatitis.

Enhanced industry presence by creating and planning Annual Pharmacy Managers’ Summit for managers and executives nationwide to update the team on new therapies and management of chronic diseases while reinforcing the company’s goals and mission as a pharmacy provider.

Assisted in obtaining URAC, ACHC and CPPA accreditations for remote pharmacy sites nationwide.

Involved in the training and integration of four pharmacy acquisitions in California, Pennsylvania, New York, and North Carolina with a total of over 100 employees

Trained oncology, neurology, rheumatology, and infectious disease office staff on new therapies which aided in cultivating good relationships with the providers.

Attained licensure as a Registered Pharmacist in eleven States.

Served as an Adjunct Professor for Doctor of Pharmacy students for University of Florida and Nova Southeastern University for over 10 years.

Career Track

Therigy Pharmacy Solutions

Director of Pharmacy Services-Operations—Orlando, FL 2019 to 2020

Assessed health system client needs to develop a project plan with operational workflows needed to open a specialty pharmacy.

Developed a Voice of the Customer service plan to improve care for the patients which in turn helped grow the specialty pharmacy business for clients.

Implemented and trained specialty pharmacy staff on various dispensing systems (RX30, NewLeaf Rx) and patient care systems (TherigySTM) to help the specialty pharmacy client including pharmacy employees work accurately and efficiently.

Created standard operating procedures and job aides for pharmacy operations.

Trained pharmacy staff to utilize and follow standard operating procedures and job aides.

Assisted specialty pharmacy clients with obtaining URAC and ACHC accreditations.

Selected prospective pharmacy sites and aided in the build out process for specialty pharmacies.

Assisted health systems and consulting teams to create and implement budgets for pharmacy build outs.

Created and implemented processes to aid in clinical, operational, technological and data reporting needs as required by payor, pharmaceutical manufacturers, and accreditation bodies.

Envolve Pharmacy

Clinical Pharmacist—Orlando, FL 2018 to 2019

Reviewed specialty medication prior authorization requests according to established treatment protocols, clinical criteria and member benefits while making coverage determinations within the defined turnaround times and meeting regulatory requirements.

Responsible for clinical criteria for specialty medications including analysis, monitoring of industry trends and developed criteria recommendations for Pharmacy and Therapeutics Committee and clients.

Defined and coordinated prior authorization and drug utilization review reports for clients while ensuring regulatory reporting requirements for drug utilization review and fraud, waste and abuse reporting were met.

Oversaw the drug utilization review and medication therapy management programs for specialty medications at the assigned plan to meet regulatory requirements and develop systematic reviews of prescription claims to ensure strategic initiatives were met.

Developed and designed specialty medication clinical edits for claims adjudication and enhanced drug utilization review.

Provided clinical guidance, support and oversight to the assigned Pharmacy Technicians.

Developed and reviewed guideline criteria for prior authorizations of non-formulary drugs in support of Pharmacy and Therapeutics Committee function and pharmacy benefit design.

Ensured and evaluated quality controls while implementing opportunities for performance improvement in pharmacy practice specific to specialty pharmacy.

Researched drug information to maintain drug knowledge and its utilization in disease state management during the prior authorization review process.

Diplomat Specialty Pharmacy

Director of Store Operations—Flint, MI 2013 to 2018

Held accountability for remote sites in California, Florida, Michigan, Pennsylvania and Illinois, with over $900 Million in cumulative revenue.

Conducted 45+ employee evaluations annually.

Oversaw the integration and training of staff during four acquisitions.

Played key roles in clinical review processes for treatment of specialty disease states such as Cancer, Rheumatology, Hepatitis and HIV.

Developed creative and innovative strategies for addressing the specific needs of key internal and external providers.

Worked closely with oncology and immunology sales team to provide up to date clinical and therapeutic information internally and to referral sources nationwide.

Presented clinical and therapeutic data to internal clinical help desk team and remote site pharmacists.

Worked to ensure excellent patient care and improved health outcomes for all specialty patients by working closely with prescribers, sales team, and other referral sources on a continuous basis.

Created, implemented and updated company policies and procedures.

Required remote sites to participate in local and regional events to increase pharmacy sales and build relationships with local and regional referral sources.

Created and evaluated results for clinical competency tests for all site pharmacists at remote locations nationwide.

Maintained prescription inventory levels for locations in Florida, Michigan, California, Illinois and Pennsylvania.

Ensured that all sites adhered to new and existing Federal and State pharmacy laws.

Reviewed, updated, created and implemented processes, procedures and policies to gain site accreditations for URAC (Utilization Review Accreditation Commission), ACHC (Accreditation Commission for Health Care), and CPPA (The Center for Pharmacy Practice Accreditation).

Pharmacy Manager—Fort Lauderdale, FL 2009 to 2013

Verified, filled, and compounded prescriptions for a specialty pharmacy with over 200 prescriptions per day and $200M in yearly revenue.

Initiated medication therapy management services for third party and managed care organizations.

Conducted weekly, monthly, and quarterly store audits to ensure compliance with regulatory policies and requirements.

Oversaw the shipping and distribution of prescription orders throughout the Southeastern region of the United States.

Garnered sales growth in Oncology, HIV, multiple sclerosis, and rheumatoid arthritis by working closely with sales team and building relationships with providers.

Created clinical assessments for Doctor of Pharmacy students doing HIV/Infectious disease rotations onsite.

Managed inventory and coordinated purchases from pharmaceutical partners and wholesalers.

Provided immunizations to an adult patient base.

Bioscrip Pharmacy

Pharmacy Manager—Wilton Manors, FL 2001 to 2009

Managed a high-volume specialty pharmacy focusing on HIV/Hepatitis, Oncology, Multiple Sclerosis, Rheumatology, and Infertility.

Maintained specialty inventory with over $12M in monthly sales.

Garnered sales growth in specialty disease states while managing regional sales and marketing strategies.

Verified, filled, and compounded prescriptions on average totaling 3500 prescriptions per month.

Ensured compliance with all Federal and State pharmacy laws.

Pharmacy Manager—Orlando, FL 2000 to 2001

Initiated key aspects of the opening and marketing of a new pharmacy in the Central Florida area.

Established communications with private payors, managed care organizations, and government officials to secure new contracts.

Led marketing events with sales team and coordinated with non-profit organizations to increase market share.

Verified, filled, and compounded prescriptions

Ensured that all pharmacy personnel were compliant with all State and Federal pharmacy laws.

Staff Pharmacist—Wilton Manors, FL 1998 to 2000

Verified, dispensed and compounded prescriptions accurately and efficiently.

Provided clinical in-services on HIV and other infectious therapies in local provider offices.

Managed pharmacy inventory

Worked with sales team to increase specialty pharmacy revenue by doing local community outreach.

Education

Doctor of Pharmacy—Florida A&M University (Tallahassee, FL), 1995

*Taught Anti-Hyperlipidemic Therapies to Doctorial Pharmacology Students

Credentials / Certifications

Registered Pharmacist—LA; KY; MS; FL; AR; VA; TN; GA; NC; AZ; HI

Certified HIV Pharmacist—American Academy of HIV Medicine

Certified Immunizing Pharmacist—APhA (American Pharmacists Association)

MTM Certified (Medication Therapy Management) —APhA

Lean Six Sigma Yellow Belt Certification

Memberships

Florida Pharmacy Association

Community Involvement

Big Brother Big Sister Association—Volunteer, Fort Lauderdale, FL

Unity Worldwide Ministries—Prayer Chaplain

Unity on the Bay Church—Volunteer (Feeding Homeless) Miami, FL

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