Sales Representative Store Manager

SHARATH ANUMAKONDA

Mobile # +1-639-***-**** Email *************@*****.*** City Toronto

Greetings,

Over the last 14 years, I have worked in a variety of roles with global organizations across industries and managed several challenging projects and led large, diverse teams. As elaborated in the enclosed résumé, my experience includes operations and people management, account management, strategic planning, financial planning & management, revenue growth and cost reduction.

I have moved across multiple roles in every organization I have worked for which is reflective of my strong work ethic and my capacity for challenges. This diversity in my experience has not only strengthened my ability to quickly learn something new, it has also made me open to venturing into the unknown, which I believe is an essential competency for this position.

At TD, i was working as a regulatory compliance officer and second line of defense for small business accounts. And at Wealthsimple, I am currently assisting clients on their Financial accounts which involve various core operations activities.

As a Manager in one of the world’s largest Banks (HSBC), I have core banking experience with expertise in Credit Services and Banking Operations department. I have participated in various audits - Internal, External (KPMG, Deloitte, PWC) & Regulators (Reserve Bank of India, Central Bank of UAE, Bank of England).

I have excellent understanding and ability to analyze periodic financial statements to determine the current net worth and status of a firm. I possess knowledge of private equity funds and how to prepare the Assets/Liabilities and Profit & Loss statements with history of exceeding expectations and have a strong drive for results.

My knack to analyze needs and create exclusive solutions designed to produce a beneficial outcome has proven to be one of my strengths. The strong associations that I tend to build with team members, senior leadership and clients often result in win-win situations and a foundation for success.

Owing to my flair for financial account management and people connect I have the ability to complete various day to day reconciliations in a financial institution and excellent in handling & resolving escalations/discrepancies. This has also helped me in honing my negotiation skills and presenting logical & persuasive business cases to my stakeholders.

Throughout my career, I have worked in large, multinational organizations with clients and stakeholders spread across geographies. This has helped me develop strong skills in cross-cultural communication, multidepartment collaboration and stakeholder management.

I have actively helped customers with various services & referred them to different departments as appropriate. I can multi-task, handle large volumes, meet tight turnarounds & multiple deadlines, both individually & also as a team player. My problem-solving skills, ability to remain calm under pressure and strong commitment to high ethical and professional standards are some of my biggest strengths.

I am confident that my leadership skills, the flexibility to adapt to any role or situation and the capability to get down in the trenches will allow me to deliver solid results and contribute to the success of any team I am a part of.

Best Regards,

Sharath Chandra Anumakonda

SHARATH ANUMAKONDA

City Toronto Mobile +1-639-***-**** Email *************@*****.***

WORK SUMMARY

Bachelor's in Commerce with work experience across Corporate, Sales, Retail and Customer Service & Professional Services

Professional Competencies - Project / Process Management, Client Partnership & Relationship Building, People Development & Under Performance Management, Process Automation using Light Automation and Blue Prism (Robotics) and always Open to new approaches and Best at Multi-tasking

Personal Competencies – Relationship Management, Innovation, Prioritization, Result Oriented & Attention to detail

Understanding of Tableau, HTML, SQL

PROFESSIONAL EXPERIENCE

Wealthsimple Ltd (Mar 2020 to Current) – 2 Months Contract Role (Work from home, Toronto, Canada)

Associate - Client Success/Core Operations (Fund Management & Stock Trading Services)

Responsibilities

Servicing clients account queries basis their Emails and Calls.

Tasks include Opening & Closing of both Investment & Trading accounts. And all the activities connected to the department.

Also assisting clients on various other activities like Beneficiaries updating, IDVA & Bank Documents verifications etc.,

TD Bank (Jul 2019 to Dec 2019) – 5 Months Contract Role (Mississauga, Canada)

Operations Officer III (Commercial Account Opening Review & Related Services)

Responsibilities

Act as Regulatory Compliance for TD Corporate & Retail partners

Partner with internal clients to ensure adherence to TD internal policies and regulatory guidelines for small Business Accounts

Support partner relationships and main operational effectiveness as per TD Service Level Agreement to mitigate banking risks

Act as first line of EDD defense and ensure adherence to FCAC banking guidelines

HSBC BANK (Apr 2012 to Mar 2019) - Full time (Hyderabad, India)

Assistant Manager (Credit Analysis / Operations Management Client Services) (Jun 2014 to Mar 2019)

Credit & Customer Executive (Credit, Compliance & Banking related Services) (Jan 2012 to May 2014)

Responsibilities

Manage a team size of over 30 FTE across different departments, processes & countries (8 locations) of operations

Travelled and Managed migration for 2 countries

Handle escalations from Clients, Branch, Product Specialists, Call Centers through Phone / Email

Re-engineer and develop tools like Light Automation & Blue Prism (Robotics) to automate/reduce manual intervention into daily operational activities

Demonstrated big picture by supporting various functions like Quality and Training(Learning and Development) along with operations management

Collaborate with contingency sites to make the existing processes leaner and captivate additional tasks from Onshore Teams and Product Managers

Devised value-add strategic solutions to enhance customer experience and saved costs for HSBC

Maintained excellent client rapport with Business Services, Onshore teams through regular business meetings to enhance relationships with top management

Managed risk for both Internal & External audits to manage various risk involved when running operations for banking for offshore location

First point of contact for Business Continuity Management and maintained regular updates on the tool for over 60 processes in the department

Ability to network through complex organizational structures and work through global partnerships to share information and best practices

History of over-achieving on challenging goals, redefining standards of excellence and taking calculated risks Manages time and priorities

Achievements

Best Efficiency award for high productivity

Star of the Month for exceeding KPIs

Superstar award for 2 quarters

Best Team of the Quarter

Tesco Express (Sep 2009 to Jan 2012) - Part-time (London, UK)

Customer Service Representative

Responsibilities

Prepare and Analyze stock mismatch reports to reduce store waste

Assisted store manager to prepare payroll report

Promoted seasonal retail campaigns to enhance sales to compete with other stores in the region

High Focused in ensuring the clients were served at all times and also assisted the other store staff in various activities like Billing, stock filling & receiving delivery etc.,

Moss Brothers (Sep 2010 to Jan 2012) - Part-time (London, UK)

Sales Representative

Responsibilities

Provide accurate information and answer customer’s queries

Prepare sales reports for store manager

Helped in checking deliveries & any specific instructions sent by Head Office for Window Display

Promoted seasonal retail campaigns to enhance sales to compete with other stores in the region

Deloitte Consulting (US Healthcare Billing) - Full-time (Oct 2008 to Sep 2009)

Associate Analyst

Responsibilities

Create and maintain attendance / leave trackers which help in project FTE planning

Part of the US healthcare process, liaison with US healthcare facilities like hospital and private state and federal governed insurance companies

Understand and document the process – research claims, analyze information, determine next actions to be taken, call insurance providers to get appropriate status

Work proactively on accounts to gain knowledge and understand the sourcing requirement, resolving claims, verifying payments by comparing them against contracts/call status /online

Sitel India Private Limited (T-Mobile UK) - Full-time (Nov 2007 to Oct 2008)

Customer Service Professional

Responsibilities

Helped prepaid and postpaid customers in clearing monthly dues, top ups and resolve complex queries via email and calls

Maintained cordial relationship with customers

Achievement

Awarded Best Performer of the month

Swift Solutions India Private Limited (Sprint Wireless) – Full-time (Jul 2006 to Oct 2007)

Sales Representative

Responsibilities

Cold calling Residential and Commercial customers of USA to sell mobile network contracts

Handle customer queries about specific products/services

EDUCATIONAL AND PROFESSIONAL DEVELOPMENT

Bachelor of Commerce 2006 (Aurora Degree College, Osmania University, Hyderabad, India); Equivalent to a bachelor's degree (Four Years) in Canada, as evaluated by World Education Services

Currently enrolled and pursuing 'Investment Funds in Canada' course from Canadian Securities Institute

*** References are available upon request ***

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