Engineer Support

Dejan Dzodan

*****.****.**@*****.***

m: 647-***-****

About Me

Team Player, System Engineer, Build and Configuration Expert, Scrum Master

Committed to create a more collaborative environment focused on quality infrastructure and deliverables

Always striving to find more robust, but simpler ways to effectively manage systems

Proactive approach to System administration, support and maintenance tasks

Hands on System Administrator who brings the team together and helps deliver value to the end user sooner

Extensive experience of fully automated Continuous Integration, Continuous Delivery, Continuous Deployment pipelines across the Financial, Consulting, Manufacturing, Public Services and Media Sectors

Key Skills and experience

●Team Player and Team lead

●Client facing roles, can listen, translate, document and deploy agreed

●Requirements documentation

●Implementation leads with hands-on involvement

●Scrum Master for Infrastructure and Support Teams

●Experienced with Jira for support and project tracking, using Kanban and Scrum frameworks

●Knowledge and experience in Waterfall and Agile frameworks

●Languages: Shell scripting, Perl and Windows PowerShell, ASP

●Automation/Build Tools: Jenkins, Chef

●App & Web Servers: Tomcat, JBoss, Apache, MS IIS, Exchange, Postfix, SharePoint

●Databases: MSSQL, MySQL

●Virtualization: VM Ware ESX/ESXi, Hyper-V, Google Compute Engine, Azure

●Platforms: Linux and Windows

●Network/Infrastructure: TCP/IP, DNS, DHCP, LDAP, AD, IPtables

●Version Control Systems: Perforce, GitHub, Rational Team Concert and Tortoise

Career Profile

CardioComm Solutions, Inc.

April 2019 to today

Role: System Support Engineer

●Creating fully automated deployment infrastructure and processes for multiple products

●Creating, editing and executing test cases and Test Plans in TestLink

●Developing automated tests using Katalon Studio and Selenium

Carbonite Inc

July 2017 to April 2019

Role: System Administrator, Scrum Master

Technology suite: VMWare, Open IAM, Nagios, SCOM, SCCM, Jenkins, RHEL,, GCE & GitHub, Linux & Windows

Methodology: Scrum and Kanban

●System Administrator for Development and QA Teams

●Using Jira for digital tracking for the easier communication and transparency

●Automated Deployment of various development and testing environments

●Facilitating Sprint planning and backlog replenishment, daily standup and retrospectives

●Preparing release planning with the product owner and the team

●Championing cross functionality within the team

●Elevating collaboration between the internal teams (internal Architecture, Development, Test, Security and IT Services) and with external contractors and third-party support teams

●Creating fully automated deployment infrastructure and processes for multiple products

●Utilizing Jenkins, Nagios and SCOM and SCCM for monitoring, availability testing and resource management

●Creating, editing and executing test cases and Test Plans against environments

●Developing automated tests using Katalon Studio and Selenium

●Transitioning from VMware (in Data Center) environment to Cloud (Google Computing Engine) Environment

●Using Eclipse, VS and PowerShell ISE

●Installing, configuring and maintaining Automation and Configuration Management tools

●Providing maintenance, support, disaster recovery and security for the company test and production systems

●Implementation and support of MSSQL in Clustered and Stand alone configurations

●Deploying F5 for load balancing

IAG Consulting

Jun 2008 to July 2017

Role: Manager of IT Infrastructure

Environment: Agile & Waterfall, VMWare, Nagios, Jenkins, Debian and Ubuntu, Puppet & Foreman, Linux & Windows, WordPress

●Design and support of VMware ESX/ESXi environment

●Design and support of Data Center operations

●Implementing monitoring and reporting solutions across a range of environments and platforms

●Evaluating, advising and implementation of virtualization solutions

●Systems Administration and support, using WSUS and MSSC for Windows, Puppet and Webmin for Linux

●Setting up and introducing Continuous Deployment processes and advising on best practice

●SharePoint, 2013 and 2016, Add-ins development

●SharePoint, up to 2016, evaluation, implementation, ongoing support

●Evaluating, advising, implementation and support of website solutions based on WordPress and eCommerce based on OpenCart

●Maintaining PCI Compliance of eCommerce solution

●Providing maintenance, support, disaster recovery and security for the company network, data and Servers

●Research, Design and Development of a Corporate Firewall solution utilizing Opensource applications

●Deployment and support of IBM Rational Tools, Jazz, RTC, on Windows Platform and Eclipse development framework

●Working closely with offshore colleagues and providing support and advice on best practices

●Champion of Audio/Video Conferencing solution intended for training

●Automating the installation, deployment and maintenance of virtual appliances on VMWare ESX

On Contract - IT Services

till Jun 2008

Role: IT Consultant, System Support and System and Network Engineer

Environment: VMWare, Windows/Linux, Opensource

●Working with Enterprise Architects, Project Managers, Vendors, Developers and Managers to define and implement stable and resilient IT Infrastructure

●Negotiating SLA on behalf of the clients

●Developing and Supporting email filtering solution based on Open Source apps

●Developing and testing DRP

●Introducing automation of management tasks into IT environments using Microsoft system center and Puppet

●Automating the deployment and build of Application Servers across multiple platforms

●Server clustering, Apache load-balancing and O/S level performance monitoring, tuning and reporting

●Perl and MS/DOS scripting

Education and certifications

●2016 Scrum Alliance - Scrum Master

●2014 VMWare - Professional level in the Solution Provider Program

●2000 Microsoft - MSCSE

Contact this candidate