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Project Management, Test Management, Digital Marketing

Chandigarh, Chandigarh capital region, India
June 03, 2020

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Mobile: +91-981******* ~ E-Mail:;


Rashmi is experienced Agile/Scrum professional, working on principle #BeingAgileIsBeingAdaptive. She has to offer a total 15+ years of experience including 5+ years of Project Management/ Process and operational excellence/Scrum Master with an impressive record of delivering and implementation. She is skilled and successful in leading teams in adopting Scrum and Agile best practices with strong business results. She comes from a technical background and is able to break down barriers by providing highly credible leadership to development & testing teams. As a true professional she is excited by everything she does, big or small. Right now she is looking to join a company that has an environment of trust where problems can be raised without fear of blame or judgement and handled in agile manner.

Core Competencies - Organizational Leadership • Program Management • Strategic Planning & Execution • Risk Management • Scope/Schedule/Cost Management • Team Management & Development • Quality Orientation • Change Management • Communication Management

Program Management including risk management, resource management, communication, managing conflicting interests of various stakeholders, cross-team issues and escalations

Hands on experience in project management methodologies like Waterfall and Agile Project Management

Empirical exposure to leading successful Scrum based development teams

Knowledge with widely successful Agile techniques: Sprint Planning, User Stories, Continuous Integration, Continuous Testing

Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management

Hands on experience in project planning, executing, controlling, closure of projects, setting up of high performing and self-organized teams for a cost-effective project delivery for 7+ years

Maintaining quality deliveries and building trust by delivering quality product towards client’s needs in timely manner through effective coordination with client and service delivery team

Actively involved in customer management, effective communication to identify customer needs and evaluate alternative business solution, managing day to day customer interaction

Proven success in assisting setting up of the Testing Practice, involving hiring and training of members, setting up test lab, creation of testing collaterals, service offerings

Able to run Bids, SDLC, Health checks, Services from testing perspective

Helped in establishing Risk Management and governance dashboard for leadership team and at program level

Handling pre-sales activities from Testing response perspective including technical qualification, solution fitment and demonstration of proposed solution/product

Extending support to Business Development Group for developing new business and existing client relationships through marketing leads, managing offshore client relationships, preparing marketing collaterals and solution accelerators

Held PMO role and worked with individual Project Managers to improve overall standards in terms of quality

On-site working experiences with USA/EMEA/APAC Clients Noteworthy Milestones

Received “Award of Excellence” at SDNA Infotech

Holds merit of receiving “On the Spot”, “Pat on the Back”,” Associate Performance” Awards at Dell Services

Facilitated as SPOC from Testing Practice group to carry test processes reformation and alignment with Dell Services

Received Certificate of Appreciation for commitment to quality and process enabling the organization to achieve Maturity level 5 in CMMi-Dev v1.2 in Jun’11

Member of Technical Interview Panel for QA Hiring and attended several Walk-ins

Launched personal blogging website phoneswiki

Gave back to the society by assisting NGO, Youth Veerangnayen, in setting up website OCCUPATIONAL CONTOUR

Apr ‘19 – Till Date (SDNATECH)

Project Management

In addition to the routine project management activities, have added the beginner level skill sets of SEO, SMO and Digital Marketing

Plan and monitor presence on social media

Write and optimise content for websites, blogs and social networking accounts.

Proofreading for any errors or bugs in content.

Be actively involved in SEO efforts

Collaborate with designers to improve user experience.

Measure performance of digital marketing efforts using Google Analytics

Client Communication and coordination, understanding their requirements and responsibility of delivery July ‘17 – October ‘18: EXL Service

Project Management

Domain: Life Insurance

Environment: Java, Angular 2, AWS, GitHub


Worked towards developing an effective digital customer acquisition strategy where the key differentiator was capability to utilize machine learning and applying analytics on each touchpoint

Setup Product Development team comprising of Designers, Business Analyst, Development Engineers and Testers

Environment setup in coordination with multiple product stakeholders

Worked with BAs on business specifications/limitations, assisted in finalizing requirements for Customer Acquisition analytics, Customer Behaviour and Product Analytics. #FutureStateCustomerAcquisition

Facilitating sprint planning, daily scrums, retrospectives, stakeholder meetings

Educating and reinforcing scrum methodology and agile framework to team members and key stakeholders in an ongoing process

Tracking and managing product backlog, burn-down metrics, velocity, and task break-down

Make recommendations to management about schedules, prioritization and resource allocation

Providing project plan/status reporting for use by account managers and management on weekly/monthly and annual basis

Track and manage SLAs for project

Leading and driving the team for better performance, performing Resource Planning & utilization (allocation/release, ramp up/ramp down), Capacity Planning (effort management), Performance Management (review / Appraisals) and user management tools April ‘15 – June '17: SuperDNA 3D Lab

Project Management

Domain: Enterprise Mobility, E-Commerce, E-Learning, Finance Environment: Firefox and Chrome OS, BB10, Windows XP, PHP Technologies like Cake PHP, Symfony, Wordpress, Core PHP, Angular JS


Led Agile team of 25+ people including Designers, Development Engineers, Testers and freelancers to execute and deliver projects in enterprise mobility, ecommerce platforms and e-learning domains spread across 3-5 projects

Administered all aspects of Agile with Scrum processes

Improvised processes for quality. Implemented programs to identify and drive early test adoption and Agile principles in all projects, validated functional and non-functional requirements

Effectively led teams with various staffing models of internal and external on-shore and off-shore resources. Provided leadership and supervisory oversight to development and quality assurance

Reviewed business specifications/limitations and constructed reviews of business approach

Ensured developers, designers and QA team work collaboratively to determine technical direction and approach to system design and implementation, including both brand products and supporting systems

Created, managed and tracked project vehicles, including, but not limited to

Project schedules/Project scope/Resource plans/Change Requests/Enhancements

Detailed project plans/ Status reports/ Risk Register/ Budgeting

Test Execution Plan/Test Readiness Review/ Bug Triage, Deliverables/Sign Offs

Tailored project management, development processes to meet the needs of individual (new and/or ongoing) clients

Managed scope and Control Change

Communicated and collaborated with customers as needed in regards to project deliverables including managing expectations, presenting and interfacing with sponsors in a timely manner

Communicated effectively and regularly with the client, developing strong consultative customer relationship

Published project metrics dashboard to the internal and external stakeholders

Mentored and trained project team members on Software Development processes and best practices

Played a vital role in creation, review and sign off of all relevant deliverables, including designing, planning, test strategy

Identified and shared best practices

April ‘12 – Jan’15: TAXTriangle Advisory Pvt. Ltd. Program/Product Management/QA Head, Freelancer

Domain: Online platform for Audit, Taxation, Accountancy, Legal, Company Law, corporate advisory & IT services Environment: Windows XP, Windows 7, Windows 2008 Server Services: Tax Advisory and Compliance, Business Advisory, Audits Role:

Managed team of Software Test Engineers and coordinated all QA related activities like visualizing and implementing test design, strategy, test planning and execution, people management.

Worked as a freelancer, played multiple roles of tester, test manager, consultant for clients Aug’04 – Sep’11: Dell Services, (Formerly Perot Systems TSI (India) Ltd.), NOIDA Software Development Manager II

Domain: Life Insurance, Hospitality, Healthcare & Human Resources Customers: Perot Systems Insurance Solutions, USA; SHL, UK; UNITE Business Solutions, UK; BCBSRI, USA Environment: Microsoft Technologies, Java/J2EE, Mainframe Role:

Led a team of 25 Software Test Engineers including Automation and Performance experts in offshore/onshore model

Managed and coordinated various project related activities like people management, test planning, implementation of test strategy, client-interfacing and QA deliveries

Effectively interfaced with sales and business development teams to convert testing opportunities into business by developing and implementing effective Software Testing Services Solutions for customers; prepared testing services related case studies, solution accelerators showcasing wide range of organizational testing services capabilities

Acted as the Owner of testing activities viz., monitoring and tracking smoke, system, system integration, regression, UI, functional & NFR

Monitored and guided teams on

Test and Defect Management activities using various Test and Defect Management Tools - Defect tracking, monitoring & closure, triaging, DSR

Analysis of business requirements and system functionalities from Use Case documents, Use Case QA Review, conducted requirement gap analysis together with Business Analysts and domain subject matter experts, as per test driven development approach

Instrumental in the implementation of knowledge management activities, including KM Planning, KM artefacts creation and archival Feb’04 – Jul’04: Relsys India Pvt. Ltd., NOIDA

Test Lead

Customer: Relsys Inc, USA

Environment: Microsoft Technologies, Visual Studio .NET, Oracle 9.2i customer Apr’02 – Jan’04: HCL Technologies, Gurgaon

Test Team Member

Customer: Lexis Nexis Inc., USA

Environment: Visual Interdev 6.0, Asp 3.0, Pro *C & Oracle 8.0.6, Silk Test CAREER COMMENCEMENT

Nov’97 – Apr’02: RMSI, NOIDA

Test Team Member


Test Tools: JIRA, Mercury Quality Center, Borland SilkTest, Selenium, Rational Test Studio and QTP, Bugzilla, Rational Clear Quest, TFS

Platforms: UNIX and Windows (95, 98, NT, 2000, XP & 2003), Chrome and Firefox OS Database Systems: Oracle & MySQL

Others: SVN, Visual SourceSafe, MAPINFO and ARCVIEW, Confluence, Microsoft Tools like Excel, Word, PowerPoint, Visio, Google Analytics, Google Webmasters, Ahrefs, Moz, Social Media tools ACADEMIC CREDENTIALS

1994 B.E. in Electronics & Communication from Bihar College of Engineering, NIT, Patna 1987 Class 12th from Notre Dame Academy, Patna

1985 Class 10th from St. Joseph’s Convent High School, Patna COURSES & CERTIFICATIONS

Certified Scrum Master (Scrum Alliance) in 2018

Certified Agile Master in 2018

ITIL v3 foundation certification, April 2011

CSTM (Certified Software Test Manager), 2004

CSTE (Certified Software Tester), 2003, QAI (Quality Assurance Institute, USA)

2 year Course (GNIIT) from NIIT, New Delhi in 1997 TRAININGS ATTENDED

Workshop-cum-Training on Team Leadership Skills

Training in Rational Robot

PMP Trainings and Workshop

P3MM Trainings related to Cost, Scope and Schedule

Leadership Trainings by Dell


Residence Address: # 856, First Floor, Sector 12, Panchkula Permanent Address: 14D, Pocket D, SFS Flats, Mayur Vihar Phase - 3, Delhi – 110096

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