Dillon Dilnavaz

Food Service Supervisor

Phone 778-***-**** Email addjun@r.postjobfree.com

** ******* *********, ********** *** well rounded Food Service Supervisor with 4+ years of diverse experience in the hospitality industry in Barista, Server, Bartender, Supervisor and Manager roles. Skilled at training and retaining a multicultural, driven and satisfied team. Excellent at building rapport with existing clientele and growing patron base through exemplary customer satisfaction rates and guest connection through exceptional interpersonal skills. 02 EMPLOYMENT HISTORY

03/2019 — 03/2020 Food Service Supervisor at Shark Club Sports Bar and Grill

Toronto, ON

• Lead the staff through the Toronto Raptors NBA Championship run realizing previously underachieved sales goals

• Designed various accountability programs to hold staff accountable to higher standards while introducing performance based rewards based on up-selling food and drinks and increased guest connection

• Created a cross training program ensuring that FOH staff members were able to perform confidently and effectively in all positions

11/2019 — 02/2020 Barista/Bartender at Jamies Italian Yorkdale Toronto, ON

• Made supply, food and beverage orders

• Opened/closed store and maintained store cleanliness

• Greeting customers, provided information for specials and promotions, and setup advertisement displays for regular promotions

• Held coffee preparation demonstrations and assisted customers with selections of various coffee blends, teas, hot and cold espresso beverages, cocktails, and deserts 06/2019 — 09/2020 Bartender at Lavelle Rooftop Poolbar & Nightclub Toronto, ON

• Demonstrated leadership by ensuring that the bar was organized, stocked and cleaned regularly

• Monitored cash registers, guest satisfaction and experience and collected payments for drinks and food

05/2018 — 01/2019 Server at The Old Spaghetti Factory Gastown Vancouver, BC

• Regularly asked managers for feedback and continuously worked on ensuring optimal guest satisfaction

• Consistently did well on staff incentive programs, usually ranking in top 3 servers for sales targets, guest feedback and ensuring repeat business through Gift Card Sales 03 EDUCATION

Aug 2017 — Jan 2019 Capilano University Vancouver, BC Diploma in Business Administration - Operations Management Held various leadership roles at university Student Union and school Senate as an avid campaigner for students. Graduated 8 months early from school by enrolling in a heavier course load and passing all courses with distinction.

Mar 2014 — Apr 2016 Pinegrove English Boarding School Kasauli (Lower Indian Himalayas)

High School Diploma- Business Management

Represented the school at various leadership conferences. Lead the Model United Nations, Debate and Quiz teams to winning competitions across the country. Member of soccer and field hockey teams competing across the country in championships. 04 SKILLS Native fluency in English, Hindi, Punjabi and Urdu

Microsoft Office

Staff Scheduling

Various software programs for staffing

Adaptability

Interpersonal Skills

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