Operations Manager

Chris Thompson

**********************@*****.*** LinkedInWhitby, ON 647-***-****

Senior Executive

Highly motivated and seasoned professional with 25+ years experience as a top performing strategist. Proven history of

driving business development success and leading operational strategies in challenging environments where keen business,

commercial, financial, and technology acumen are keys to success. Analytical problem solver that advances business

objectives, develops high performance teams, spearheads growth, integrates lean methodologies and develops solutions to

continuously exceed customer satisfaction and organizational objectives. Expertise in the management of large scale

projects from conception to completion, pioneering operational practices, and devising innovative solutions that exceed

customer expectations.

Effective communicator and leader that inspires teams to give 100% in the workplace, effectively disseminates operational

and business principles across all levels of personnel to drive change and excellence. Facilitates as a strong trusted advisor

to senior stakeholders, consistently forging solid relationships to build consensus across operations.

Core Competencies

Operations Management Project/Program Management Team Leading & Development

Strategy Development & Execution P&L Optimization Problem Solving with Resolution

Quality Assurance/Change Management Continuous Process Improvement Sales & Marketing Strategies

Executive Advisory & Decision Support Customer Relations & Service Procurement & Supply Chain Practices

Safety & Compliance Oversight Computer/Technology Proficient Stakeholder Communications

Career Experience

Adaria Vending Services, ON 2018 to 2020

General Manager

Provided strategic leadership and oversight of all daily operations; Financial Planning, P&L, Budget Development,

Warehouse Operations, Human Resources, Policy and Program implementation, and created all short and long-term growth

goals to achieve objectives in the market. Held accountable to lead Key Performance Indicators (KPIs), Quality

Management, and ensure all standard operating procedures (SOPs) aligned with organizational vision and was consistent

across operations.

Instrumental in driving day-to-day activities across sales, purchasing, operations, warehouse operations, and final

deliveries. Successfully moved 2.5M pieces annually achieving 44% year over year (YoY) growth.

Leveraged career experience and industry knowledge to integrate lean methodologies which reduced Cost of

Goods (COG) to 28% from 44% exceeding the industry average of 40%.

Created and developed a Human Resource manual including full implementation that detailed all organizational

policies and plans regarding employee management.

Continually identified areas of opportunity to improve internal functions and team efforts; developed cross

departmental collaboration to share best practices internally to build for scale across the organization.

Provided critical oversight in operational areas including development of Key Performance Indicators (KPIs),

review of costs, and allocating material, human and financial resources to implement policies and programs that

strengthened efficiencies and productivity levels.

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Chris Thompson

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Compugen Systems, ON 2015 to 2018

Manager Warehouse & Distribution, Program Manager

Delivered outstanding results in the management of two major distribution centres with focus on providing a safe working

environment for employees with compliancy of all provincial legislative requirements; led daily direction of 55 staff

members, monitored department budgets and controlled P&L across the organization.

Consistently delivered all benchmarks that support profitability and established lean methodologies such as

rightsizing and budgeting that significantly lowered costs by 23%.

Established short and long term strategies across the ware house operation which resulted in 99.99% warehouse

accuracy, shipping accuracy of 99.99% and on-time accuracy of 98.99%. Successfully achieved 100% receiving

accuracy with no loss of data bearing equipment.

Introduced ongoing process improvements that increased efficiency and decreased costs while building key

relationships with third-party vendors to ensure pricing was aligned with operational expectations.

Served as Subject Matter Expert (SME) across the company in areas including Warehouse, Logistics, Operations,

RFP responses, and administered new customer integration and on-boarding.

Program Manager - Focus was on managing small and large-scale projects from conception to completion;

executed scheduling, ensured milestones were achieved and delivered projects on time and within budget.

Facilitated as single point-of-contact and SME for ongoing programs and Multi Warehouse Management System

for Warehouse Operations.

Administered the ISO 9001:2008 Quality Management System and conducted continually review and updated ISO

process documentation.

JCT Fabrication, Street Rate Parts, ON 2008 to 2015

Director of Operations, Owner

Successfully founded a metal fabrication business; planned, developed operating standards, sales and marketing objectives,

and successfully grew the business idea into a successful profit generating business. Established short and long term goals

to gain market share and determined operational trends to forecast future growth. Sold essential services to diverse

industries and delivered projects from simple hand railings to engineered construction structures.

Directed a product line of custom built metal fixtures for construction, security, warehousing and health & safety

industries. Oversaw projects from conception to completion and led a crew from 4 to 30 depending on project size

and demand.

Delivered superior support and service, offering a 24/7 service help line to meet clients emergency demands. Led

project management which included project scheduling, timelines, materials procurement, and ensured all critical

milestones were achieved and projects were delivered on time and within budget.

Developed strategic and operational sales plans which resulted in increasing sales and gross margin year over year

(YoY), achieved highest levels of customer satisfaction leading to high volume referral business.

Leveraged communication skills to develop relationships with key accounts that secured exclusive contracts; grew

accounts and additional vertical markets and product categories YoY.

Established broad initiatives and project objectives that successfully increased revenue results and companys

growth and vision. Achieved strategies through identifying areas of opportunity and continual building of sales

prospect pipeline.

Chris Thompson

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Additional Experience

General Properties Manager (2005-2008) YCC 279 Johnsview Properties, ON

Distribution & Logistics Supervisor (1996-2005) Compugen Systems, ON

Lead Hand IBM, ON

Warehouse Supervisor, Customer Service Associate Extractol Industries Ltd., ON

Education

Master of Business Administration (MBA) University of Cumbria, UK, In-Process

International Trade Schulich School of Business, York University, CA

Professional Development

Certified Property Manager Real Estate Institute of Canada

Registered Condominium Manager Property Management Training Associates

WSIB Safety Certification, #C32944

ISO 9000 Internal Auditor Certification

ISO 9001-2000 Transition Training Quest Management Services

Improving Your Managerial Effectiveness Canadian Management Centre

Successfully Managing People Canadian Management Centre

Management Skills & Techniques for Managers Canadian Management Centre

Negotiating for Success Canadian Management Centre

Technology Proficiencies Microsoft Office (Word, Excel, PowerPoint), Knowledge Alliance

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