Manager Service

Contact

Riyadh

+966********* (Mobile) addju2@r.postjobfree.com m

www.linkedin.com/in/ almutairiabdulrahman (LinkedIn)

Top Skills

Telecommunications Management Project Management

Languages

English (Full Professional) Arabic (Native or Bilingual)

Abdulrahman Almutairi, MBA

Service Delivery Manager with experience in Business Operations, Delivery Management, Account Management and consulting

Summary

Experience: Business Operations Delivery Management Account Management Consulting Academic Tutoring

Degrees: MBA Master of Business Administration La Trobe University Australia Master of Marketing Management Institute of Public Administration Riyadh Bachelor of Public Administration King Saud University Riyadh

Experience

stc

8 years 1 month

Service Delivery Manager

June 2014 - Present (6 years 1 month) Riyadh

Building partnerships with team leaders to determine

delivery criteria, and solutions for issues that may arise

Positive and meaningful relationships with stakeholders

Leading service delivery team, managing conflict, and ensuring team’s processes and tasks are carried out efficiently

Maintaining positive relationships with customers by identifying needs and overseeing service delivery within company context

Determining ways to reduce costs without sacrificing customer satisfaction Assessing customer feedback to establish, improve, and refine services Working on and leading improvement team for delivery infrastructure Managing and ensuring proper delivery of services

Tracking progress and KPIs - Key Performance Indicators Managing and ensuring proper delivery of services Managing projects

Key Account Manager

June 2012 - September 2014 (2 years 4 months) Al-Riyadh Governorate, Saudi Arabia

Establish and maintain professional relationship with clients Continue assessment of a client’s needs and business objectives

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