Front Office Manager
Resume:
MD
OBJECTIVE
Give superior customer service and maintain record keeping according to my knowledge.
MAY DURANT
*** **** **, **** ****** MN 56470
***********@*****.***
EXPERIENCE
LEVEL 6 RETAIL CLERK•UNITED STATES POSTAL SERVICE
DATES FROM MAY 2019-MAY 2020
Responsible for the mailing of parcels and letters to satisfy customer need. Bulk mail and registered mail
SALES DIRECTOR • BEST WESTERN/THE LODGE ON LAKE DETROIT DATES FROM FEB 2018– APRIL 2018
Responsible for the booking of events into hotel, creating menu for events and blocking hotel rooms if needed. Obtaining more leads into hotel by selling hotel to companies to create more revenue for hotel.
CHEMICAL DEPENDENCY COUNSELOR • THE COMPASSION HOUSE • DATES FROM -JUNE 2017 – AUGUST 2017
Complete and maintain records or reports regarding patients histories and progress. Counseled clients individually or in a group setting, to assist in overcoming dependencies, adjusting to life and making changes. Interview clients, review records, and confer with other professionals to evaluate individuals mental and physical conditions and to determine their suitability for participating in a specific program. Develop treatment plans based on research, clinical experience, and client histories. Review and evaluate clients progress in relation to measurable goals described in treatment plans. Maintain confidentiality and client records, HIPPA law.
PARAPROFESSIONAL • MENAHGA MIDDLE SCHOOL• DATES FROM -JUNE 2015 – AUGUST 2017
Assist students with school work and homework. Tutored students in reading. Assisted teachers and other staff with curriculum and behavioral issues with students.
SALES AND CATERING MANAGER • THE HAWTHORNE SUITES • DATES FROM -JUNE 1998 – JULY 2000
Responsible for the sales events that were booked into hotels from the menu planning to the blocking of hotel rooms. Interim Front Office Manager while hotel promoted for another Front Office Manager. Developed proper customer service and training procedures for all Hotel Employees along with other Human Resource needs for employees.
FRONT OFFICE MANAGER • RADISSON HOTEL • DATES FROM -FEBRUARY-1996 – JUNE 1998
Responsible all operations in the Front Office. Managed the Front Office, Bell Staff, Concierge and Reservations. Hired new employees and trained the new staff. Also taught Train The Trainer Classes for Managers and Supervisors.
EDUCATION
PENDING DEGREE IN ADDICTION STUDIES • FEBRUARY • THE ADDICTIONS ACADEMY
Obtained a 2.9 GPA. Did all classes online.
CPR certified
Sales and Marketing Certificate/ Minneapolis Technical College in 1992
Certified Rule 25 Assessor
Certified Substance Abuse Interventionist
VOLUNTEER EXPERIENCE OR LEADERSHIP
I was PTA president for years for the school my kids attended. I was also fundraising coordinator for the school as well. I learned much leadership skills with doing this. I also took the Dale Carnegie classes while working for Radisson. This helped me to better my leadership skills.
Learned to provide information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person and work well with others.
References: Julie Wikman/Phoenix Police Dept. 480-***-****
Jess Rust/United States Postal Service•218-***-****
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