Inish Noronha - Exchange Engineer

Professional Profile

Hands-on implementations and migrations of Microsoft Exchange 2010/2013/2016 on-prem, Exchange Online and Office 365.

Azure ADConnect, ADFS, Azure cloud platform and Office 365, Skype for Business, SharePoint, OneDrive.

Architecture of large, complex messaging environments on-prem, on cloud and hybrid.

Migrate enterprise messaging environments, establish DLP procedures, polices and governance, planning using Exchange Calculator to estimate scope, mailboxes, file storage, etc.

Experience with Identity management such as MIM.

Experience with change requests following ITIL methodology.

Implementation of Exchange servers with DAG and expert in Windows Server (Windows Server 2008, 2008/R2, 2012, 2012/R, 2016 and up to speed on Windows Server 2019.

Expertise in implementation and use of virtual environments using Microsoft Hyper-V, WMWare, and Virtual Machine for on-prem and cloud-based virtualization.

Deployment, troubleshooting and migrating Lync 2010, Lync 2013 and Skype for Business 2015, Skype Online/Teams.

Experience in architecture and implementation of Office 365 hybrid environments with Exchange 2013 and Exchange 2016 as well as coexistence.

Implementation of Tenant Office 365 with Azure AD connect and ADFS for single Sign-on.

Utilized PowerShell scripting for the creation, modification, migration and disabling of all mailboxes.

Upgrade form ADFS 2.0 to ADFS 3.0.

PowerShell scripting employed to automate repetitive administrative tasks.

PowerShell (PS) to automate tasks, provide reports and automatically update user attributes.

Created batches using scripting knowledge via PowerShell for eventual mailbox database moves to Exchange Online.

Thorough technical documentation, knowledge transfer, helpdesk training and L3 engineering support for messaging, unified communications and network issues.

Implementation of DR failover procedures by the use of PowerShell scripting

Managed and maintained Active Directory user accounts and security groups, Group Policy,

FSMO role management and augmentation of Active Directory environment to accommodate a hosting provider for these new services within AD forest.

Design of meta-directory services using Microsoft's Identity Lifecycle Manager 2007 to provision Active Directory with User Accounts and attributes (name, phone, email address info, location, etc.) synchronized from various corporate directory sources.

Worked on DNS, DHCP, Firewalls and Routers

Implemented a voice gateway solution to integrate with Lync for EV calling.

Prepared on premises AD infrastructure for migration effort by using IDFIX tool for directory clean up.

I.T. Project Management experience with proven ability to deliver in accordance with SOW and Corporate goals.

Created user accounts, assign group rights, create distribution lists, maintain windows folder security, create group policy etc.

Administered the Domain Name Server (DNS) . The DNS is tied to the directory, and the operation of the directory service is based on a properly functioning dynamic DNS infrastructure.

Servers

Microsoft Exchange Server 2010, 2013, 2016, Windows Server 2008, 2008R2, 2012, 2012R2, 2016, Lync Server, Skype-for-Business Server

Office 365

Exchange online, Skype for Business / Teams, OneDrive, SharePoint, Planner

Identity Management & Security

MDM, ITIL, Identity software MIM, DLP, Governance, MFA, Conditional Access, Pass Thru Authentication and Third-Party Tools

Microsoft PowerShell

Microsoft Active Directory, Active Directory Federation Services (ADFS), Azure ADConnect

Virtualization

Virtual Machine, Microsoft HyperV, VMWare

Cloud

Office 365, Azure Cloud, Exchange Online

Tools and Apps

Microsoft Windows 7 - Windows10

Microsoft Office 2000 - 2016

AirWatch

Windows Server Update Service (WSUS)

Symantec Backup Exec

PowerShell scripting

SCCM and SCOM

Protocols

TCP/IP, DNS, SIP, MAPI, SMTP.

DHCP/DNS/VPN/TCP/IP

POP, IMAP

Administration

Email Services

User management

Permissions and authentication

Managed Availability

Critical Access

Mobile Device Management

Exchange Aware Proxy Server, Storage, LDAP

Domain Management

Load Balancing

Database availability

Role-based access control

Namespaces

Requesters

Migration

Registry management and editing

Disaster Recovery

Backup & Restore

Coexistence

Process Testing

Policy Administration

Distributed Groups

Dynamic Groups

Identity Management

Senior Messaging Engineer Dec 2019 – Present

CSL Behring King of Prussia, PA

Hired to plan an O365 migration and hybrid solutions for more than 30,000 users.

Cleaned up AD user objects with inconsistencies that prevented them from synchronizing through ADConnect to Office 365.

Plan and deploy ADConnect to sync Active Directory objects to Azure AD.

Manage and administer skype for business 2015 servers with two pools and HA solution in place.

Built health report for Skype for business getting all the critical information from FE, BE and Edge servers.

Designed and Implemented pilot group for Microsoft Teams migration.

Enabled test users for Microsoft teams and tested their chat, call, video and call conference functionality with internal, external and federated users.

Enabled all users for licenses and enabled policies and conferencing.

PowerShell scripts to automate monitoring, reports, provisioning and repetitive tasks.

Troubleshoot client connectivity using remote connectivity analyzer, cmd commands, PowerShell, Fiddler, WireShark, Snooper.

Resolve office 365, AD, Exchange and Skype for business tasks with the use of PowerShell.

Assigned and revoked the licenses for services within office 365 using either PowerShell or Portal.

Enabled all users to run MS teams in Island Mode and enabled meeting and messaging policies.

Monitored Office 365 availability and usage.

Evaluation of Nectar application to monitor Teams on o365.

Microsoft Exchange Architect Nov 2016 – Oct 2019

Office 365 Jersey City, NJ

Mizuho Bank

Designed, Configured and implemented POC to test the environment and migration tools and basic process

Design and Configure existing VMware environment for all new products (Exchange, EV, MDM, Monitoring and Antispam)

Designed and implemented architecture (hardware, software and licenses) for Exchange 2013 cu18 environment for all users

Monitored and assisted with hardware, software, and license recommendations for best practice results

Configured Exchange 2013 DAG for mailbox database replication to allow for failover recovery and continuous user connectivity

Designed mail flow documentation both for during the migration and after the completion of the migration

Designed, Configured and implemented Scan Mail Antispam to enable scanning of mail to provide protection of Exchange

Provided the management and administration of the DNS configurations to assure server connectivity

Troubleshot network configurations such as LAN, TCP/IP, DNS and DHCP configurations

Designed and Configured existing Symantec Veritas Enterprise Vault archiving system for Exchange 2013

Created backup plan using TSM backup software

Implemented server environment using VM in ware virtualization

Provided Mobile Device Management using the Good work technology

Implemented Unified Message through the Cisco call manager

Managed the migration project of user emails from domino 8.5 to Exchange 2013 on premise

Trained the help desk team on how to assist users with support calls

Trained support team and admins on the nuances of the new email system

Provided 2nd level support on the server team, admin team and helpdesk team during migration for live users to establish positive communication and a smooth transition

Assisted in planning for best practice migration strategies; provided POC

Designed the solution to assure that technical and business requirements were met

Senior Office 365/Skype-for-Business Engineer Dec 2014 – Nov 2016

Exchange & Office 365 Seattle, WA

Expeditors

Upgrade from Lync 2010 to Skype for Business 2015 for 17000 accounts

Plan and design migration to Skype for Business and test scope in sandbox

Migrate the 17000+ users from Lync 2010 to Skype for Business 2015

Design Skype for Business 2015 for Main Site and DR site in Active\Active scenario

Build Skype for Business 2015 coexistence with Lync 2010

Guide DBA to Build SQL with AlwaysON feature in Main Site and DR site

Prepare the network requests and ports needed for Skype for Business 2015 environment

Prepare and Manage the Certificates requests needed for Skype for Business 2015 environment and Sent it to Security Team

Design Pool Failover between Main site and DR site

Implement Enterprise Voice AudioCodes in Main Site

Prepare three phases in this Project pre-pilot, pilot, Production users and post migration

Pre-pilot test all functionality on Skype for Business 2015 with test accounts

Lead production phase migrate of all Users to Skype for Business 2015

Change Federation route from Lync 2010 Edge to new Skype for Business Edge

Assist client and end users with any and all issues and compile the knowledge base and lessons learned

Implemented integration with Exchange 2016 servers for Unified Communication and voicemail.

Troubleshot issues with presence and Outlook meeting sync with Skype

Microsoft Exchange Engineer Aug 2012 – Dec 2014

Exchange & Office 365 Milwaukee, WI

Harley Davidson

Designed and implemented Office 365 hybrid environment with Exchange 2010

Planned the process for the migration to the Office 365 environment to create a hybrid setup with on premise Exchange servers

Created action plan of tasks to be completed in order to successfully migrate to Office 365

Implemented DirSync services for directory service synchronization

Deployed ADFS server for single sign-on functionality

Created migration batches of users for the migration move

Oversaw engineers and admins and successfully lead project to completion

Created sandbox environment for POC of Exchange 2013 and Office 365

Deployed Exchange 2013 server post POC as hybrid servers

Redirected mail to the Exchange 2013 servers for connectivity and routing

Began plans to deploy a unified messaging solution for all company users

Proposed a Lync 2013 deployment for A/V, IM, and Voice functionality

Planned deployment of Lync 2013 for all enterprise users

Deployed, configured, Lync server roles and services for Front End, Back End, Mediation, A/V, Monitoring, and Persistent Chat

Created High Availability by deploying Pools to increase reliability and availability

Provided POC for unified communications solution through Lync 2013

Stand up Lync 2013 servers and test functionality for audio, video, and IM

Deployed multiple servers in a front end pool for high availability

Deployed a mirrored back end server configuration for resiliency of SQL store

Tested enterprise voice functionality within a lab environment for future production roll out

Provided support and knowledge transfer to help desk personnel and administrators on resolution of issues pertaining to Lync and Exchange environments

Education

Bachelor’s Degree in Computer Applications

Mangalore University

India

Master’s Degree in Computer Applications

Pune University

India

Certifications

ITIL Foundation

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