Expert Program & Project Manager

Delivering on business strategies through effective leadership and dynamic coordination

A dedicated professional with tremendous drive and skillsets to excel in a fast-paced leadership role enhancing a company’s ability to capture profitable markets.

Versatile, results-driven, highly motivated and challenge driven professional with over 30+ years of comprehensive experience. Develops exceptional relationships networking with internal and external clients, peers, and senior leadership to provide sustainable business solutions.

Proven program and project leadership abilities and personnel management skills with strong expertise in the retail and corporate sector.

Proven problem solving and analytical thinking skills, a fast –learning curve, and adapt to evolving industry trends.

20+ years' experience delivering transformation infrastructure and operations projects, with strong skills in project and program management.

Strong change management skills and experience, with a proven track record of developing, implementing and maintaining business systems.

Financial oversight of budgets from $50 - 100MM ensuring cost containment, value and profitability.

Collaborates cross-functionally to integrate vision, drive key initiatives, manage activities and improve processes.

CORE COMPETENCIES

Program & Project Management

Effective Communication

Team Leadership

Transformation Management

Process Improvement

Problem Resolution

Translating Needs to Objectives

Personnel Management

Department Leadership

Training & Development

Strategic Planning

Contract Negotiation

Cost Reduction

Forecasting/Schedules

SDLC

Procurement

Cloud Service Management

Value Engineering

Demand Planning

Infrastructure

IT Retail/Corporate Solutions Transformations

Application & System Implementation

Researching Emerging Technologies

Presentation Preparation & Delivery

Relationship Management

Cross-Functional Teams

Budget Preparation

Data Analysis

Strategic Planning

Vendor Management

EXPERIENCES AND ACHIEVEMENTS

6/2018 to 4/2020: US FOODS, INC, Rosemont, IL

US Foods is the second largest broadlines & foodservice distributor with over 60 locations

Program & Project Manager, CHEF’STORES & Category Management

• CDW

2/2018 to 4/2018: CDW INC., Lincolnshire, IL

A leading provider of technology products & services for business, government and education.

Sr. Agile Project Manager, Enterprise

• Established Agile Methodology for all projects and reported weekly to Executive Leadership.

• Streamlined the Partner Portal process for CDW Partners by implementing a single point of communication that delivers improved reporting, calendar events scheduling and contact maintenance.

• Consulted and prepared CDW to transform their legacy employee portal to establish a relationship with Apple’s new employee portal which enables CDW’s Enterprise Customers to set themselves up as a reseller.

8/2017 to 2/2018: WALGREEN’S INC., Deerfield, IL

The second-largest pharmacy store chain in the United States.

Project Manager, Horizon Program

• Established Agile Methodology for all projects and reported weekly to leadership.

• Spearheaded and rolled out the transformation to upgrade all Walgreen’s legacy store operations equipment to a new level of technology. This allows store to inventory and order in a more efficient, effective and innovative way.

• Researched new device options for Walgreen’s Pharmacies that comply with new regulatory standards

• Deployed the FedEx Program to all Walgreen’s locations. Allowing stores to accept both drop-off and pick-up of FedEx packages by management of new operations devices.

3/2013 to 8/2017: SEARS HOLDING CORPORATION, Hoffman Estates, IL

Was a $22 Billion integrated retailer with more than 140,000 employees and 1,100 locations across the U.S., Puerto Rico and Guam.

Technical Program Manager, Infrastructure, Operations and Construction

• Led and provided infrastructure and operations support for a global team to open the first six small format home appliance stores. Transforming the existing large format (REIT) locations for Sears increased the flexibility and profitability. These became the first profitable flagship stores for Sears in ten years.

• Created the instore Kiosk concept for small format stores which allows stores to rotate seasonally what is displayed by the region they are located in.

• Led infrastructure efforts to improve and enhance customer service by 30%, launching curbside pickup, instituting the CallSears program enabling employees to use Apple devices as phones for 495 locations and implementing and launching Beacons campaigns at 156 locations.

• Drove ‘store of the future’ concept evaluation, testing and implementation trials, including virtual reality, robotics, artificial intelligence, magic mirror, digital vignette, and connected solutions.

• Facilitated and managed an IT program for 800+ locations by expanding WAN routers, switches, PCs, Wi-Fi, and guest Wi-Fi.

• Established PMO guidelines defined and coordinated application software development lifecycle (SDLC) requirements at the program level in a fast-paced environment.

• Managed a global IT development team of ~45 people. This allowed development activities to continue 24 hrs. a day.

3/2000 to 3/2013: MOTOROLA SOLUTIONS, INC, Schaumburg, IL

An American multinational telecommunications company founded on 9/25/1928.

Program/Project Manager, Global Projects

• Managed and organized the national Sprint Nextel rebanding transformation impacting over 1M units in the government/public safety arena within nine months.

• Managed nine infrastructure upgrades for 911 first responder centers within one year

• Prepared, coordinated and deployed mobile teams for Katrina and 911. These teams provided on-site two way communication for disaster recovery.

• Managed global field teams of ~100+ people.

EARLY CAREER

3/1986 to 3/2000: TELLABS INC., Lisle, IL

Software Development Engineer -- Hardware Development Engineer – T1 Development Specialist

TECHNOLOGY

EDUCATION

PMI – Advanced PMP Certification PMI –PMP Certification

GEORGE WASHINGTON UNIVERSITY – Master’s in Business Mgmt. KELLER GRADUATE PROGRAM – Bachelor’s Mgmt. Program

VALPARAISO TECHNICAL INSTITUTE – Bachelor’s SIX SIGMA YELLOW BELT – Motorola, Inc.

MEMBER – Professional Businesswomen’s Association (PBWA) MEMBER – Association of Entertainment Professionals (AEP)

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