Customer Service Manager

Opici G. Woodgett

**** ********* ** • Columbus, Georgia • 31909

Cell: 706-***-**** • *********@*****.***

Objective

To utilize my significant business experience and training to assist an organization in achieving its goals and objectives.

Summary of Qualifications

Excellent communication skills (both verbal and written), including facilitation and team leadership skills

Flexibility, ability to change priorities quickly, and capacity to handle multiple tasks

Self-motivated and know when to seek guidance

Understands external and internal customer expectations

Strong project management skills

Ability to think logically/analytically

Analyzes processes and workflow to extract necessary functional requirements

Experienced in all aspects of office administration, including record keeping, filing, scheduling, and planning

Proficient in planning and completing projects to high standards in time-critical situations

Professional Experience

TSYS, Columbus, GA

Business Systems Analyst Senior

5/2006 - Present

Analyze and evaluate initiated changes to existing systems to enhance or develop from a business perspective

Handle and interpret statements, reports, and financial data

Perform a variety of assignments including account analysis and report preparation

Analyze and resolve client issues

Define the scope and objectives for the project based on user needs

Create detailed business specifications and logic from which programmers can create technical specifications

CompuCredit, Atlanta, GA

Business System Analyst II

10/2005 - 5/2006

Coordinate, set-up and participate in testing and post-production verification

Troubleshoot problems, identify root cause, and communicate the resolution

Effectively communicate status, problems, and updates for projects and problems to the business unit

CompuCredit, Atlanta, GA

Research Team Leader

2/2005 - 10/2005

Assist in developing orientation courses held for new employees; act as training coordinator

Perform investigation and resolution of escalated issues as requested by management

Handle Quality Control Assurance audits for the department

CompuCredit, Atlanta, GA

Research Specialist

3/2002 - 2/2005

Research and resolve customer disputes with the Credit Bureau

Download and analyze daily reports

Provide information on company products and services

CompuCredit, Atlanta, GA

Customer Relations Manager

10/2001 - 3/2002

Respond to and resolve customer complaints

Partner with senior level management on special projects

Perform settlement and reconciliation functions

TSYS, Columbus, GA

Customer Service

10/2000 - 10/2001

Verify credit card information

Negotiate contracts

Answer any questions or concerns the cardholder may have

Professional Training

TSYS, FDR, PEGA, MS Access, Excel, MS Word, PowerPoint, QuickBooks, Business Writing, and Basic Inside Selling Skills

Education

American Intercontinental University

Atlanta,Ga

Forensic Science

Gupton-Jones College of Funeral Service

Atlanta, Ga

Associate Degree in Mortuary Science

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