Engineer Support

KALU,

OKECHUKWU GIDEON

CAREER OBJECTIVE

A dedicated and energetic individual seeking to join your organization as a software and hardware engineer to contribute to the delivery of quality solutions by applying interpersonal skills and knowledge to meet the needs of the organization clients.

PERSONAL PROFILE

I see myself as ambitions, self-made and diligent person who believe in teamwork and has a good learning attitude with an aspiration to forge ahead of competition.

CORE QUALIFICATIONS

• Technical support, LAN Network Infrastructure

• Monitoring of server infrastructure

• Planning and organizing

• Team player

• Internet VPN-s remote implementation

• Ability to Design and integrate or implement Basic Network

• Developing Standard Operating Procedures

• Clients service and Strong analytical skills

COMPUTER SKILLS

Proficient Knowledge on ITIL (IT Infrastructure Library), OSI Network, Microsoft 365, TCP/IP, DNS, Router, Switch, LAN and WAN, IT development and integration technologies, Mac OS, Windows Servers, Linux, HTML, Hardware Troubleshooting. Basics in Computer Programming, Python, cloud technologies (Azure), VM ware, Web designing BIO-DATA

Sex: Male

Marital Status: Single

WORK EXPERIENCE

WEMA BANK PLC Duration: Sept 2019 – Till Date

54, Marina Lagos Island

Position: Service Desk Analyst / IT Support Officer Responsibility: Follow up with customers and users to ensure complete resolution of issues, Solving WEMA Bank Finacle Banking Applications Related Issues

Provide Level-2/3 support, Remote troubleshooting and fault finding when issues occur to resolve. Escalate calls to level 2 support, thereby sharing dual responsibility for the call, be it in providing a solution or providing feedback to the client. Ensure customer service experience for users, minimizing downtime and interruption to their operations. Manage user’s profile on Office365 and users' accounts, manage permissions and passwords on Active Directory (AD) and maintain server virtualization. Ensure tickets are completed in accordance with the appropriate Service Level Agreement ( SLA ). Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards Monitoring system performance and troubleshooting system, network issues and diagnosing and resolving hardware/software faults and ensuring efficiency of IT assets. Manages the helpdesk and keep track of incidences from tickets opening to closure providing status update from time to time, ensure proper Logging and categorization of requests Address: 19, Martins Street, Mushin, Olosha, Lagos. E-mail: **********@*****.***

Tel.: 070********, 080********

STERLING BANK NIG PLC Duration: June 2018 – Sept 2019 Position: Digital Banking Officers / IT Technical Support Responsibility: On-boarding Customers on E-channels applications Internet Banking, USSD & Mobile Apps. Provide level 2 support for bank branch on mobile and internet banking application. Managing Mobile and internet banking platform for optimum performance. Provide level 2 support on POS machine, maintaining and configuration POS machines and ensure proper deployment to the merchants.

Handling incoming E-mail, calls and others material, Demonstrating and presenting product. Set up Network on workstations (structured cabling system), manage LAN, WAN and Wireless Installation, necessary peripheral devices (router, printer e.t.c ) and Joining systems to Domain. Handling and reply to 1st level IT support issues for all IT support group and if necessary, escalates the ticket with complemented information to the 2nd- 3rd level IT support group. Network diagnosis, Logging the queries of customers and employees.

Analysis of call logs in order to discover any underlying issues or trends. Perform complex analysis, design, development, testing, and debugging of technology in support of Configuration Management

CARL-CARE DEV. NIGERIA LIMITED Duration: Nov 2017 – Apr 2018 77, Opebi Road, Ikeja, Lagos.

Position: Technician / Quality Control {QC}

Responsibility: Repair and troubleshooting of Phones. Inspect on completed work and work in progress to determine whether the work meets specification and requirements.

Conducting Physical Appearance & Functional Aspect Test on mobile Phones. Must have the ability to work within strict deadlines and under pressure while maintaining professional demeanor.

Preparing reports & administrative duties such as keeping records. GOVERNMENT DAY SECONDARY SCHOOL Duration: Nov 2016 – Oct 2017 Taraba, Nigeria

Position: Computer Teacher and IT Personnel {NYSC} Responsibility: Educating the students both in practical and theory, Maintaining the computer room and System installation.

Monitor performance and ensure system availability and reliability. Performed in-depth forensics on workstation and preparing report and handle administrative duties. E-TOP NIGERIA LIMITED Duration: Nov 2012 – Oct 2013 68A, Surulere Way, Dolphin Estate, Ikoyi, Lagos.

Position: IT Configuration/ IT Support Engineer { Industrial Training } Responsibility: Oversee the configuration work and ensure proper deployment of POS to merchants. Installation of the computer system, network and Joining systems to Domain. Monitor POS Add-ons to ensure that they are Up and Running and attend to incident logged. GALLANT COMPUTER SYSTEMS Duration: 3Months {Oct 2011- Jan 2012} 161, Herbert Macaulay Way Adekunle Bus/Stop Ebutte-Metta, Lagos. Position: IT Support Officer/ Engineering Department {SIWES} Responsibility: Maintaining and administering computer networks and related computing environments including systems software, hardware and configurations.

Troubleshooting, diagnosing and resolving hardware, software and other network and system problem, establishes WAN, LAN, device profiles, Installation & providing technical support across the company and Joining systems to Domain.

Perform routine Maintenance tasks for infrastructure systems such as backups, Active Directory

(AD), patch management and hot fixes when required. Set up workstations with computer and necessary peripheral devices (router, printer e.t.c) Coordinating computer network access and use, In case of failure events, notifies users and fixes the problem or escalates to senior member.

Install and configure computer hardware operating systems and applications GLOBAL MICROCOM LIMITED Duration: 1 year

124, Ojuelegba Road off Ayilara Street, Surulere, Lagos. Position: IT Support Officer / Sales Rep.

Responsibility: Conducting computer training, Repairs, installing and configuring hardware/software systems, escalate observed issues or reporting/units for prompt resolution. Maintains quality service by establishing and enforcing organizational standards. Assisting and analyzing sales statistics, prepare report and handle administrative duties such as filling expense account, monitoring of sales, and prices.

EDUCATION

• Yaba College of Technology, Yaba, Lagos. - 2013 – 2016 Computer Engineering. (Upper Credit)

Higher National Diploma (HND.)

• Yaba College of Technology, Yaba, Lagos. - 2010 – 2012 Computer Engineering. (Upper Credit)

Ordinary National Diploma (OND.)

• High-que Secondary School, Isolo, Lagos. - 2003 – 2009 West Africa Examination Council (WAEC)

• Abiodun Primary School, Mushin, Lagos. - 1994 – 2000 First School leaving Certificate (FSLC)

THESIS WRITTEN

• Design and Construction of GSM Based Substation Monitoring and Control System

• Design and Construction of A Structured Cabling Trainer Perform daily operations to support Merchants on POS Related Issues. Generate Report Daily, Weekly and Monthly for Review CERTIFICATIONS

• FORTINET NSE INSTITUE May 2020

Network Security Expert Associate (NSE1)

• eLearning College May 2020

Cyber Security

• CYBERARK May 2020

CyberArk Certified Trustee

TRAINING

Payment Master Class Bootcamp Training Programme with Interswitch Skillbase 8th – 10th May 2019 Tranter IT Infrastructure Service, Graduate Training 11th Feb - 4th March 2019 Heritage of Virtue; Certificate in Computer Application and Appreciation 2007 INTERESTS

Learning and building new things, Travelling, Reading, Exploring and surfing the internet. LEADERSHIP EXPERIENCE /EXTRA-CURRICULAR ACTIVITIES Departmental President (National Association of Computer Engineering Student) 2015- 2016 LANGUAGES SPOKEN

Fluent English, Igbo, and Yoruba.

REFEREES

Available on request

Contact this candidate