Carlos A. Bosque

**** ****** **** *** *** ***

Jacksonville, FL 32246

904-***-****

addjgg@r.postjobfree.com

Summary I am a Senior Systems/Network/Security Engineer with over 15 years of relevant work experience in both manufacturing and office environments for several fortune 500 companies. I have extensive experience with Active Directory and Exchange as well as many other enterprise level systems, networking, and security solutions including SCCM, IIS, Microsoft SQL Server, Citrix, VMWare, Veeam, Zerto, Symantec/Trend/McAfee/Cylance, Symantec Message Labs, Area1 Security, KnowBe4, Barracuda ADC/F5/Citrix Netscaler, Aerohive, SonicWall, and Versa SD-Wan appliances. I have a Bachelor’s Degree in Computer Science as well as excellent oral and written communication skills. I have an exceptional ability to problem solve and am also fluent in Spanish.

Education University of North Florida Jacksonville, Florida

Bachelor of Computer Information Science April 2004

Minor, Criminal Justice

Florida Community College of Jacksonville Jacksonville, Florida

Associates in Arts August 2000

Licenses and New Horizons Jacksonville, Florida

Certifications Certified Information Systems Security Professional (CISSP) In Progress (2020)

2003 Microsoft Certified System Engineer June 2006

2003 Microsoft Certified System Administrator January 2006

System/Network Windows 2000/2003/2008/2012/2016 MS SQL Server Coldfusion

Administration Active Directory/Group Policy Microsoft DFS Certificates

Skills Microsoft Exchange Citrix Presentation Server VB Script

Microsoft SMS and SCCM Citrix XenCenter Batch Script

Microsoft Operations Manager Vmware/MS Virtual Server Powershell

Internet Information Services Symantec/Trend/McAfee/Cylance HTML

Microsoft ISA and TMG Veritas Backup Exec/Netbackup Java

Windows Update Services Veritas Netbackup DNS

Barracuda ADC /F5/Citrix Netscaler Versa SDWan SonicWall

Symantec Message Labs Area1 Security KnowBe4

AeroHive BlueCoat

Related Johnstone Supply – The Ware Group, I.T. Dept. Jacksonville, Florida

Experience Senior Systems Engineer October 2017 – May 2020

I served as the lead systems/networking/security engineer for Johnstone Supply The Ware Group I.T. Department. I assisted with real time management and future planning for all infrastructure related services including disaster recovery and security. My duties and responsibilities included:

Manage and troubleshoot Active Directory 2016 including User Accounts, Groups, OU’s, Group Policy, Security, Sites and Services, and Replication.

Manage hybrid Azure AD environment including client integration with Azure AD.

Configuration, and management of Hybrid O365/Exchange 2016 including mailbox and distribution group creation and troubleshooting of all mail flow issues.

Configure and manage Symantec Message Labs cloud based Email Security Gateway.

Configure and manage Area1 cloud based Email Security and Anti-Phish Gateway.

Configure and manage KnowBe4 cloud based Security Awareness Platform.

Deployment, configuration, and management of Cylance cloud based antivirus.

Deployment, configuration, and management of WSUS 3.0 environment for Windows Updates including client side issues.

Process management for all SSL certificate creation and maintenance.

Manage and maintain VMWare ESX hosts as well as provisioning and management of virtual servers using VCenter.

Deployment, configuration, and management of the load balancing for internal business applications and external websites using Barracuda ADC.

Configure, manage, and troubleshoot IIS servers running IIS 7.0/7.5/8.5 including troubleshooting and resolving site and application pool related issues.

Configure and manage SQL Server 2016 including provision of new DB instances and best practice configuration.

Manage and maintain Aerohive cloud based wireless infrastructure.

Deployment, configuration, and management of HP Switches and routers.

Deployment, configuration, and management of Dell SonicWalls.

Deployment and management of Versa SDWan appliances.

Manage Zerto replication to cloud based DR environment for all business critical servers.

Planning, process management, and implementation of disaster recovery for all business critical infrastructure including systems, network, and wireless related infrastructure.

Planning, process management, and implementation of security related protocols and procedures including remediation of penetration tests and audit findings.

Planning, process management, and implementation of sensitive data and security related testing and training for all Ware Group employees.

Florida Blue/Guidewell Source, I.T. Dept. Jacksonville, Florida

Senior Systems Engineer December 2015 – Sept 2017

I served as a senior systems engineer for the Web Environment Services group. I assisted in managing the infrastructure for hundreds of websites both internal and external. This includes supporting servers running multiple versions of IIS and Coldfusion as well as the load balancing and certificate management process. My primary function was to manage and support their web infrastructure including all security related functions such as audits and penetration test remediation. My secondary responsibility was the management of the BlueCoat proxy servers. Duties and responsibilities include:

Configure, manage, and troubleshoot the load balancing for all internal and external websites using Citrix Netscaler. This includes adding and configuring servers, service groups, policies, load balancing virtual servers, content switching virtual servers, installing certificates, and performing firmware upgrades.

Configure, manage, and troubleshoot IIS servers running IIS 6.0/7.0/7.5/8.5 including migrating sites and troubleshooting site and application pool related issues.

Configure, manage, and troubleshoot coldfusion application servers running Coldfusion 7.0/10.0/2016. This includes adding DSN/s and troubleshooting CF related errors and issues.

Manage and troubleshoot SSL certificates and SSL related issues including generating CSR’s and keys, installing certificates on Netscaler and IIS servers, generating new certificates using MS certificate services for internal certs and Symantec/Verisign for external certs, quarterly renewal of expiring certs, and resolving problem issues with certificates and SSL.

Manage Blue Coat proxy health and perform firmware upgrades on Blue Coat proxy servers.

Manage the audit process and remediation for all internal and external IIS web servers.

Winn-Dixie, I.S. Dept Jacksonville, Florida

Senior Systems Engineer III August 2006 – Oct 2015

I served as a senior systems engineer for the Infrastructure Support group. I assisted in managing over 800 retail stores and office environments. This included supporting over 5000 users and workstations as well as over 2000 servers running on a wide variety of operating systems and using numerous third party applications. My primary function was to manage and support the corporate and retail systems infrastructure. Duties and responsibilities included:

Manage and troubleshoot Active Directory 2000/2003/2008/2012 including User Accounts, Groups, OU’s, Group Policy, Security, Sites and Services, and Replication.

Manage and troubleshoot SCCM 2007 environments including software and Windows update deployment.

Manage and troubleshoot WSUS 3.0 environment for Windows Updates.

Manage and troubleshoot Citrix Server and client related issues including published applications, user account login, and Citrix printing issues running on Citrix Presentation Server 4.5/5.5/6.5.

Manage and troubleshoot IIS Web Server 6.0 and 7.0 related issues for both internal and external websites including publishing new websites and maintenance of existing websites.

Mange and troubleshoot firewall related issues with ISA Server 2000/2004/2006 and TMG 2007.

Manage and troubleshoot DNS and WINS related issues.

Manage and troubleshoot issues with VMWare 4.5/5.1, XenServer 6.0.2, including installation and configuration of virtual servers and applications running on a virtual host.

Manage and monitor file and application server statistics and performance via SolarWinds IP Monitor and Orion as well as Microsoft Operations Manager.

Manage and troubleshoot virus related issues using Mcafee Antivirus.

Manage, troubleshoot, and repair operating system and application related problems for Windows XP/7, Windows Server 2000/2003/2008/2012, Microsoft Office 2003/2007/2010, Internet Information Services 6.0/7.0, Windows Update Service 3.0, Citrix Presentation Server 4.5/5.5/6.5 and Citrix Receiver as well as many other third party applications.

Developing complex batch, VB, and PowerShell scripts to deal with hardware, software, and network related issues as well as software distribution to workstations and servers.

Troubleshoot and diagnose network related issues for all servers, workstations and applications. This includes running network traces and pinpointing bottlenecks and problem points.

Manage and Troubleshoot Microsoft DFS related issues.

Other Excellent oral and written communication skills

Skills Excellent ability to problem solve

Speak Spanish fluently

References References available upon request

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