Engineer Software

Muhammed k

Doha, Qatar

E-mail: addj9a@r.postjobfree.com

Mob: +974-********

Career Objective

Professional

Experience

Contribute to a dynamic growing organization where my strong analytical, interpersonal skill and hard work will have a significant impact. The optimal position will provide professional growth and opportunities to contribute. IT SUPPORT ENGINEER

JAS BUSINESS SYSTEM –Doha Qatar (MARCH-2017 to December -2019)

Responsible for diagnosing & resolving hardware, software

& end user’s problem

Worked within a TCP/IP network environment, including DHCP, DNS and Ethernet. Involved in the rollout of software updates and patches.

Configured & Managed DNS, DHCP & Active Directory.

Managed Group Policy Objects (GPOs) throughout

the Active Directory (AD) enterprise

Group Policy Object (GPO) creation,

troubleshooting, and management

Created and management of Domain and user accounts as well as assign access rights and permission to use internet facility.

Travelled to client sites to help with installs, deployment, and Troubleshooting.

Working knowledge on how to install and configure above ERP

& application software’s including the things like database backups and recovery

Configuration of mail clients (Microsoft 365,Outlook express and Ms Outlook 2010, 2013 and 2016).

Provide Support in Resolving Networks

Problem and troubleshooting of LAN

Connectivity issues.

Troubleshooting virus related problem and installing Antivirus.

Configuration & Installation of Network Printers. IT SUPPORT ENGINEER

Logic IT solution

(FEBRUARY-2014 to DEC- 2016)

Responsible for diagnosing & resolving hardware, software

& end users problems.

Acting as the first point of contact for all IT & technical queries

Formatting operating system: win xp, win 7,

win 8, servers: 2008server and 2012 server.

Installing Operating system: win xp, win 7, win 8, servers:2008 server, 2012 servers

Configuration of mail clients (Outlook express and Ms Outlook 2007, 2010 and 2013).

Configuring ip address.

Installing and Updating Anti-Virus (Symantec).

Basic software installation(sql server, visual studio, MS office, MS Office, MS communicator)

Supporting For All Hard Ware Issues of Laptops and Desktops

Working within a TCP/IP network environment,

including DHCP and DNS

Investigate specialist and complex IT

support issues, and Communicating with

third party technical specialist

Configuring and managing backup & restore procedures

Deploying new hardware, server backups

& evaluating new software & security risks

System Maintenance, upgrading of

Hardware components, and trouble shooting

Responsible for supporting: Windows

XP/Vista/Windows 7/ Office 2007 and 2010,

Windows Server, Small Business Server

2003/2008, Active Directory, management

Exchange 2003/2007,Windows Mobile, Backup,

products, Anti-Virus products, DNS/DHCP, TCP/IP,

Ethernet, wireless router and Firewall Configurations Designing and maintaining Local Area Networks

(LAN), Wide Area Networks (WAN).

Educational

Attainment

CCNA - CISCO CERTIFIED NETWORK ADMINISTRATOR

MCSE - MICROSOFT CERTIFIED SYSTEM ENGINEER

Bachelor of Computer Science

Higher Secondary

TECHNICAL SKILL

AND SUMMARY

Provide functional and technical support, Troubleshooting and diagnosing hardware and software problem

Experience with

windows10,windows8,windows7,and well

knowledge in windows server 2012,windows server

2016

Good knowledge about active directory, TELNET, V Lan, VPN, DHCP,DNS,IIS AND Terminal server

Well knowledge of Microsoft Desktop Technologies and operating system, and installation and

configuration of server, Desktop printers.

Well knowledge in Network Environment like

TCP/IP, VLANs, Firewall, Switch, Router.

Outlook configuration and support

CISCO, D-link Switches and Routers configuration.

IP Routing and Routing Protocols (RIP, RIP 2,

IGRP, EIGRP, OSPF)

IP ADDRESSING, Subnetting and vlsm

PEARSONAL DETAILS

Date of Birth : 12 0CTOBER,1992

Nationality : INDIAN

Place of Birth: KERALA

Marital Status: Married

Valid Qatar Driving license

Languages

English, Hindi, Malayalam,

Write: English, Hindi,

Malayalam

I hereby speak out that the above-furnished Fine points are true and correct to the best of my knowledge and belief.

Muhammad K

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