Operator Admin

CURRICULUMVITAE

SimarjitKaur

MobileNo:+971*********

Email:************@*****.***

AlBarshaSouthreembuilding,Dubai

OBJECTIVE

Achallengingopportunityofferinginternationalexposure,inaworkingenvironmentfeaturinga strongcorporate&Iwishtopursueacareercommensuratewithmyqualificationandexperience, seekingagoodfuture.

EDUCATIONALQUALIFICATION

10thpassedfromPSEBMohaliinsession2006

12thpassedfromPSEBMohaliinsession2008

BCApassedfromPunjabiUniversityPatialainsession2011 SKILLSET

Computerskill:MSOffice(MS-Word,MS-Excel,MS-PowerPoint)

6monthstraininginPHPfromTCILITMohali.

EDUCATIONALANDTECHNICALSNAPSHOT

Goodincustomercarepracticesandprincipals

In-depthknowledgeofsalesprincipalsandtechniques

Icanintegratemyselfeasilyinaworkinggroup/teamandhelpinachievingthetargets.

Goodwrittenandspokenbusinesscommunicationandanalyticalskills. WORKINGEXPERIENCE

Organization:FountainViewsHotel

Designation:GeneralTelephoneOperator(1September2019–8April2020) KeyJobResponsibilities:

TelephoneOperator

Answersincomingcallsandplacesoutgoingcalls.

GoodKnowledgeofOpera,systemandMicro.

Directscallstoguestrooms,staff,ordepartmentthroughthePBXsystem.

Logsallwakeupcallsrequestsandperformwakeupcallservices.

Keeprecordofcallsplacedandreceivedbyalldepartmentsandrecordingthecall charges.

Knowswhatactiontotakewhenanemergencycallisrequired.

Monitorsautomatedsystemsincludingfirealarmsandtelephoneequipmentwhen engineeringandmaintenancedepartmentisclosed.

IRDOrdertaker

Havetheknowledgeandunderstandingtoexplainandperformupsellingallitems offeredbythedepartmentassignedaswellasofferingalternativesorsuggestions toguest.

EnsureProperHandoverisgiventothenextshiftandIRDManager.

Assistincarryingoutscheduledinventoriesofproductandoperatingequipment.

CoordinatewithRoomServiceWaiter/Waitress,CaptainsandMinibarAttendant.

ReportPositiveandconstructiveguestfeedbacktotheManager.

HousekeepingOrderTaker

Controlcleanlinessandtidinessofthehousekeepingofficeandfile.

Maintaininghousekeepingrecordsandfilesasperguidelines.

Handle‘DND’rooms.Ensureguesttocalltheguestby15:00hrsandaskforservice.

Complywiththehotelenvironmental,healthandsafetypoliciesandprocedures.

ReceiveLostandfounditemsandrecordandstorethem asperstandard.Handle theclaimingandclearingofanyLostandFounditems.

UpdateandprintOperaSystemfortheroomdiscrepancyreportbymorningat10:30 hrs,afternoonat16:30hrsandeveningat20:00hrs,ensuretosubmitacopyto accountsandreception.

Organization:CreekSupermarketSharjah

Designation:Admin&Cashier(May2018–August2019)

KeyJobResponsibilities:

Provideday-to-dayadministrativesupportforapplicabledepartmentandstaff.

Processdepartmentmailanddistributeaccordingly.

Maintain communications between the Store Managers,Coordinators and Districts, Superviseandcoordinateeventsandactivities.

Coordinateexpenseaccountreconciliation,Budgetmaintenance. Organization:AirtelTelecom

Designation:TelesalesExecutive(Jan2016–Jan2018)

KeyJobResponsibilities:

Generatingandqualifyingleadsfromcoldcalling

Managing,trackingandfollowinguponleadsbycallingthem

Conductingsalespresentationsthroughthephoneandscreensharing

Contactpotentialorexistingcustomerstoinform them aboutaproductorserviceusing scripts

Answerquestionsaboutproductsorthecompany

Askquestionstounderstandcustomers’requirementsandclosesale

Enterandupdatecustomerinformationinthedatabase

Takeandprocessordersinanaccuratemanner

Keeprecordsofcallsandsalesandnoteusefulinformation Organization:ElanteMallShoppingCenter

Designation:SalesAssociate(Mar2013–Dec2015)

KeyjobResponsibilities:

Welcomeandgreetthecustomer

Merchandisehandbags,accessoriesandgiftitemstodiversecustomerbase

Managecustomerinquiriesandconcerns

Makerecommendationsandsuggestions

Explaincareofmerchandise

Processsalesandpayments

Wrapmerchandiseincludingspecialgiftwrapping

Executereturnsandexchanges

Arrangeanddisplaymerchandise

Receive,check,repairandalterationofmerchandise

Maintainsalesrecords

Takestockinventory

Organization:RedChilliRestaurant

Designation:Cashcounter&ordertaker(Feb2012–Feb2013) KeyJobResponsibilities:

Greetsguestsandpresentsthemwiththemenu

Informsguestsaboutthespecialitemsforthedayandmenuchangesifany

Suggestfoodandbeveragestotheguestandalsotrytoupsell

Takefoodandbeveragesordersfromtheguest

Obtainingrevenues,issuingreceipts,acceptingpayments,returningthechange

Performingbasiccleaningtaskasneededordirectedbysupervisor

Observesguestsandensuretheirsatisfactionwiththefoodandservice

Promptlyrespondtoguestwithanyadditionalrequest

Dessertsanddrinks,removingcourses,replenishingutensils,refillingglasses Organization:ArenaSoftwareComputer/Technology

Designation:DataEntryOperator(Feb2011-Jan2012)

KeyJobResponsibilities:

Responsibleforfrontofficework.

Responsibleforhandlingstudentrecordsandofficerecords.

Responsibleforhandlingenquirycomingfromvarioussourceslikephone/emailorweb.

Insertcustomerandaccountdatabyinputtingtextbasedandnumericalinformationfrom sourcedocumentswithintimelimits.

Compiling,verifyingaccuracyandsortinginformationtopreparesourcedataforcomputer entry.

Scandocumentsandprintfiles,whenneeded.

Keepinformationconfidential.

Ensureproperuseofofficeequipmentandaddressanymalfunctions.

Workcloselywithdataentryoperatorsandhelpdeskstafftocoordinatestronglygiving companyanaccurateandtimelycomputerprocessingcycles. Organization:UniversalInstituteofManagement&Technology Designation:BusinessDevelopmentExecutive(April2009–Dec2010) KeyJobResponsibilities:

Telephonic&facetofacecounseling.

Identifiednewsalesleads.

Pitchingproductsandservices.

Planningandoverseeingnewmarketinginitiatives.

Attendingconferencesmeetingandindustry.

Preparingpowerpointpresentationsandsalesdisplays. STRENGTHS

Hardworkinganddedicatedtoenhanceskills.

Co-operativeteamworker.

Abilitytoworkunderpressure.

Alwayslookingforchangeandhavingexperienceinlife. PERSONALINFORMATION

Nationality : Indian

Birthdate : 10-July-1991

Gender : Female

MaritalStatus : Married

LanguageKnown : English,HindiandPunjabi

DECLARATION

Iherebydeclarethatalltheinformationpresentedhereinistruetothebestofmyknowledge. Place:

Dated: (SimarjitKaur)

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