Sales Manager, bank teller, commission sales

Robin Porter 281-***-****

***** ****** **** **., ******* TX 77373 *****.******@******.***

Continental/United Airlines, Houston TX

****- *******

Zone Control Supervisor

Responsibilities:

Coordinate all flight processing performed by United and vendor personnel ensuring the highest level of operational integrity.

Communicate all relative flight information via FIDS, RIDS, FLIFO, and/or verbal communication. Serve as communications link between the Hub and SOCC. Operational analysis and problem identification. Learn and utilize enhanced technology using Gate Manager, Operations Advisor, WSI, FIDS, RIDS, Shares and FOMS Verbal and written communications skills.

Interpersonal communication skills.

Work in a small area with various departments, vendors, and flight crews. Ability to perform multiple tasks simultaneously in a stressful environment. Continental Airlines, Houston TX

2005-2006 Continental Airlines

Service Recovery Agent

Responsibilities:

Meet and greet delayed inbound passengers with new boarding passes and flight information. Assist with the Special Services department.

Continental Airlines, Houston TX

1992-2005

Airport Sales Agent

Responsibilities:

As a ticket agent, responsibilities included issuing tickets, making reservations, seat assignments, checking baggage, ticket refunds. As a gate agent, responsible for meeting inbound flight, boarding full aircraft in excess of two hundred passengers, final reports and dispatching a flight in a one hour time limit. Bank One, Willowbrook Branch, Houston, Texas

1998-1999

Bank Teller

Responsibilities:

Duties include open/closing of bank facility, count and balance vault, process armored car bags, bank by mail, bond redemptions, cash advances, customer/merchant transactions, travelers checks sales, change orders and currency/coin shipment.

Continental Airlines, Houston, Texas

1988-1992

One Pass Service Center Agent

Responsibilities:

Answering incoming telephone calls,providing members with account information. Process withdrawals, open, close merge accounts, name and address changes, provide members with detailed information on special promotions and basic reward travel requirements. Written correspondence and detailed research with problem accounts. Adding and deleting segments as needed, IMS database.

Foleys Department Store, Houston, Texas

1982-1988

Commission Sales Associate

Responsibilites:

Generating monthly sales reports, inventory and providing friendly customer service.

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