Robin Porter 281-***-****
***** ****** **** **., ******* TX 77373 firstname.lastname@example.org
Continental/United Airlines, Houston TX
Zone Control Supervisor
Coordinate all ﬂight processing performed by United and vendor personnel ensuring the highest level of operational integrity.
Communicate all relative ﬂight information via FIDS, RIDS, FLIFO, and/or verbal communication. Serve as communications link between the Hub and SOCC. Operational analysis and problem identiﬁcation. Learn and utilize enhanced technology using Gate Manager, Operations Advisor, WSI, FIDS, RIDS, Shares and FOMS Verbal and written communications skills.
Interpersonal communication skills.
Work in a small area with various departments, vendors, and ﬂight crews. Ability to perform multiple tasks simultaneously in a stressful environment. Continental Airlines, Houston TX
2005-2006 Continental Airlines
Service Recovery Agent
Meet and greet delayed inbound passengers with new boarding passes and ﬂight information. Assist with the Special Services department.
Continental Airlines, Houston TX
Airport Sales Agent
As a ticket agent, responsibilities included issuing tickets, making reservations, seat assignments, checking baggage, ticket refunds. As a gate agent, responsible for meeting inbound ﬂight, boarding full aircraft in excess of two hundred passengers, ﬁnal reports and dispatching a ﬂight in a one hour time limit. Bank One, Willowbrook Branch, Houston, Texas
Duties include open/closing of bank facility, count and balance vault, process armored car bags, bank by mail, bond redemptions, cash advances, customer/merchant transactions, travelers checks sales, change orders and currency/coin shipment.
Continental Airlines, Houston, Texas
One Pass Service Center Agent
Answering incoming telephone calls,providing members with account information. Process withdrawals, open, close merge accounts, name and address changes, provide members with detailed information on special promotions and basic reward travel requirements. Written correspondence and detailed research with problem accounts. Adding and deleting segments as needed, IMS database.
Foleys Department Store, Houston, Texas
Commission Sales Associate
Generating monthly sales reports, inventory and providing friendly customer service.