Belia “Linda” Sheffield

* ********* *****

Corpus Christi, TX 78411

Cell: 361-***-****

E-mail: addiv0@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

• 10+ Years Experience in Exceptional Customer Service Work

• Skilled in dealing with diverse populations in a professional and concerned manner

• Able to perform duties in a stressful, active, fast-paced and demanding work environment

• Bilingual, English and Spanish

• Authored several form letters and correspondence adopted by U. S. Department of Commerce, Eastern Administrative Support Center

• Exceptional ability to effectively communicate in team and individual work environments PROFESSIONAL EXPERIENCE

Management and Organizational Skills

Supervised and trained 7 secretarial employees associated with Dean’s Office Designed and implemented training program for managerial employees to use in screening and interviewing job applicants

Proven ability to perform simultaneous duties and change priorities and work demands, including frequent interruptions

Proven ability to respond immediately and confidently in emergencies Skilled in handling the public with professionalism and sensitivity Skilled in working with and preparation of departmental budgets and financial expenditures Experienced EEO counselor and investigator

Demonstrated experience in financial environments inclusive of accounts payable, receivable and payroll preparation

Customer Service/Communication Skills

Developed an exceptional rapport with customers to build a relationship, securing trust and confidence through providing complete, accurate and timely services Skilled in showing customers courtesy and respect, even in difficult situations Resolved wide range of customer problems, applying diplomacy and assertiveness Demonstrated excellent communication skills in responding to inquiries regarding Human Resources regulations and policies

Provided information presentations for civic groups, community leaders and naval personnel pertaining to drug and substance abuse

Clerical Skills

Experienced in Microsoft 2010 Word, Excel, Power Point, Windows and other software Exceptional telephone skills: clear and friendly voice, take messages and deliver to proper destination Skilled in operation of Xerox, fax machines, Ricoh and HP printers Experienced in data entry, for record keeping, bank deposits, inventory, invoicing and contract reviewing and account payable preparations and employee timekeeping Demonstrated excellent skill in preparation of correspondence for all managerial level Work History

The Results, Corpus Christi, TX, Customer Service Representative, Mar, 2019 to Present Alorica, Corpus Christi, TX, Customer Service Representative, Jan, 2019 thru Mar, 2019 Child Care Services, Texas Workforce Solutions, Corpus Christi, TX, Intake Eligibility Specialist, Apr, 2017 thru Aug, 2018 Public Works Department, Nueces County, Corpus Christi, TX, Senior Clerk, May, 2016 thru Nov, 2016 Sheriff's Office, Nueces County, Corpus Christi, TX - Senior Clerk, Dec, 2015 thru May, 2016 Texas Home Living, Behavioral Health Center, Nueces County, Corpus Christi, TX – Clerk II, Dec, 2014 thru Nov, 2015 Lyneer Staffing, Temp Recruiting Coordinator assigned to APAC Corporate Office, Corpus Christi, TX, Oct, 2014 thru Nov, 2014 Kelly Temp Services, Corpus Christi, TX – Temp Administrative Assistant assigned to Stripe Corporate Office, Corpus Christi, TX, Jul, 2014 thru Jul, 2014

Advanced Employment Services, Behavioral Health Center, Nueces County, Corpus Christi, TX – Community Volunteer, Jun, 2013 thr Jun, 2012

Texas A&M University - Corpus Christi, Corpus Christi, TX, Center for Academic Student Achievement, (CASA), Temp Office Clerk Macy's Department Store, La Palmera Mall, Corpus Christi, TX - Seasonal Hiring Interviewer, Nov, 2013 thru Dec 2013 American Electric Power, Corpus Christi Bilingual Call Center – Senior Customer Operations Associate, Mar, 2004 thru Jul, 2013 Temp Agencies, Corpus Christi, Administrative Assistant, Feb, 2004 thru Mar, 2004 Texas A&M University - Corpus Christi, Corpus Christi, TX - Executive Assistant to Dean of College of Science & Technology, City of Corpus Christi, Human Resources Department – Executive Secretary to Human Resources Director, Dec, 1999 thru 2002 Education

Texas A&M University-Corpus Christi - 12 Semester Hours towards Business Management, Bachelor’s Degree Del Mar College, Corpus Christi, TX – Associates Degree