Operation/Project Coordinator

SURUMI. K. SHARAF

P hone : 009***********

E - M ail: ***********@*****.***

Location Preference: Dubai

An Achievement driven professional, targeting for assignments in Operation Co-ordination/ Administration/ Facility Management / Office Management / Project Management with a reputed organization ǁ Profile Summary ǁǁǁǁǁǁ

Skilled in operations management functions, such as overseeing work flow, maintaining production of

facilities, and auditing processes for efficiency and effectiveness.

Expert in application of infrastructure and resources to improve departmental and company-wide

performance through effective management techniques.

Another 2.5 years of experience in administering the entire gamut of office administration activities with an exposure of managing a wide spectrum of tasks including resource planning, personnel management and

accounts

Experience in managing complete Admin./Facility Management, assisting & collaborating with other

managers & staff members for formulating policies, procedures and goal

Ensuring smooth operations at all times and maintaining proper decorum & discipline by implementing &

modifying the policies & procedures

An effective communicator with excellent relationship management skills and strong analytical, problem-solving

& organizational capabilities

ǁ Core Competencies ǁǁǁǁǁǁ

General Administration Human Resource Management MIS Reporting & Documentation Operation Coordination Client Relationship Management Cross-functional Coordination Internal Control Facility Management Office Management ǁ Work Experience ǁǁǁǁǁǁ

May’17-Present with First International Specialized Vehicles Trading LLC, Sharjah, as Operations Executive

Key Result Areas:

Communicate with higher management for the day-to-day coordination and management of business operational activities.

Monitor, Control and manage business operations to meet customer expectations and company goals.

Liaise between customer and management to ensure smooth operations delivery.

Coordinate and manage project tasks to ensure project delivery within the allotted budget and timelines.

Oversee personnel teams ranging in size from 10 to 18 people and give directives to ensure satisfactory completion of all necessary tasks.

Ensure compliance with company standards and procedures.

Build and maintain a strong customer relationship through regular follow ups and communications.

Evaluate current operational performance and provide strategic plan for improvements.

Responsible for dispatch and arranging daily work load.

Provide direction to internal teams to achieve performance targets.

Keep track of ongoing Contracts and communicate with customers.

Identify problems in the operations process and resolve them in a timely manner.

Maintain clear and accurate operations documents/procedures for reference purposes.

Acted as Sales Coordinator for spare parts when demanded. Mar’14-Aug’16 with Midas Oil Industries FZC, Sharjah, as Office Administrator Key Result Areas:

Acted as the Management Representative of the company and worked for ISO certification, coordinated both internal and external audits for ISO.

Managed day-to-day operations of the administrative department and staff members.

Managed resourcing of candidates and advertised for recruiting hirable staff, ensured training programs were conducted on time throughout the year.

Ensure office is stocked with necessary supplies and all equipment is working and properly maintained.

Planning, scheduling and promoting office events, including meetings, conferences, interviews, orientations and training sessions.

Collecting, organizing and storing information using computers and filing systems.

Overseeing special projects and tracking progress towards company goals.

Supporting other departments with various administrative tasks. ǁ Education ǁǁǁǁǁǁ

Master of Business Administration (Finance) from Sikkim Manipal University, in 2017

Bachelor of Commerce (Finance & Income Tax) from University of Calicut, Kerala in 2013 ǁ IT Skills ǁǁǁǁǁǁ

Tally ERP 9

Proficient in Word, Excel, Power point, Outlook with a typing speed of 60wpm

Diploma in Computer Application

ǁ Personal Details ǁǁǁǁǁǁ

Date of Birth: 21

st

November 1992

Languages Known: English, Malayalam, Tamil and Hindi Nationality: Indian

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