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Manager Customer Service

Location:
Far Rockaway, NY
Posted:
May 30, 2020

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Resume:

SONDE ADEWALE ADEBOWALE

**** *** *** *** **

Bronx New York

Telephone Number: 848-***-**** E-Mail: addihq@r.postjobfree.com

CAREER OBJECTIVE

Placement in a challenging role that would enable me contribute positively to an organization by utilizing my quantitative, analytical, negotiating and communication skills.

WORK EXPERIENCE

May 2017- Present

Dishes To Go

Front Desk Chef

Manage non-inventory receiving

Develop relationship across the building and network

Jan 2016- Nov 2017

Customer Service Manager, Ecobank, motorways branch

Sept 2013 – Jan 2016

Customer Service Manager, Ecobank Opebi branch

May 2008 – Sept 2013

Customer service manager, Oceanic bank Ikosi.

Job Functions:

To oversee all Banking operations within the Branch.

Ensure strict adherence to Bank’s policy in processing transactions

Ensure timely rendition of proof.

Ensure total customer delight from front desk officers

Appraisal reviews of Branch staff

Ensuring vault custodians do not compromise policies,including vault management.

Custodian to all the safes in the branch including ATMs.

Ensuring Branch profitability in terms of performance.

Ensuring Branch preparedness for both internal and external auditors

Serves as the first level control for the Bank

Staff recommendations for outstanding performance

Branch Management as a whole

Sept 2005-2008

Oceanic bank plc

Funds Transfer Officer.

Job function:

Draft Issuance

Daily transit proof

Store management

Weekly branch account proofs

Transfer of local and foreign funds

Preparing other bank’s cheques for clearing.

Booking of fixed investments and treasury bills

Other forms of interbank transactions

Preparing end of month proof for the branch

Expense posting allocation

June 2005 – September 2005

Discovery Fund (Asset & ResourceMgt)

1, Mekunwen Rd, Oyinkan Abayomi Drive, Ikoyi.

Discovery Fund Account Executive

Identifying potential clients and promoting the establishment of new investment portfolios

•Developing and managing sizeable portfolios for clients

•Selling Discovery Fund units to clients/customers

•Seeking and engaging opportunities for cross-selling of other products of the Company

•Financial adviser to prospective and existing clients

•Acting as relationship officers to clients

Sept 04 - May 2005 De Amazing Grace Nurs & Pry School

18, Oyedele Str, Off Liasu Rd, Egbe.

School Administrator

Mar 2001 - Sept 04 Standard Trust Bank Plc,

Plot 1662 Oyin Jolayemi Str, Victoria Island.

March 2004 - Sept 04

STB, Isolo Branch

Funds Transfer Officer

•Handling all transactions related to Drafts and Managers Cheques, which include issuance, liquidation, repurchase and cancellation of stolen Drafts and Manager’s cheques.

•Posting of all entries into the profit and loss account.

•Processing of all clearing instruments and cheques.

•Nilling of transit account.

•Processing of payment of bank away funds transfer.

•Balancing of internal account proofs.

April 2003 – February 2004 Head Office Operations

Loans & Disbursement Officer

•Booking of term loans, overdrafts, bank guarantees and financial leases.

•Posting of staff monthly salary.

•Posting of entries relating to Profit and Loss Accounts.

•Processing of franchise cheques to CBN.

December 2002 – March 2003 Akin Adesola Branch

Cash Officer

•Maintenance of vault register for cash and other valuable items stored in the vault.

•Vaulting in and out of cash for tellers.

•Managing all front teller activities to ensure that teller accounts are properly balanced by the close of business each day.

•Evacuating cash for bulk tellers.

•Authorizing all teller transactions above approved limit.

•Maintaining of late cash/bulk cash register.

•Confirmation of cheques.

•Carrying out integrity tests for bulk tellers and front tellers

•Balancing of vault proof and consolidated teller proofs.

March 2001 – November 2002 Akin Adesola Branch

Cash and Teller, Later Promoted to Head Teller

•Posting, payment and receipt of cash and cheques from customers.

•Posting of clearing cheques

•Balancing of teller proofs

•Posting of entries into profit and loss accounts.

As Head Teller

•Responsible for ensuring that all teller proofs are balanced and ready before close of business each day

•Payment of all withdrawals above N500,000

•Ensuring bulk tellers are duly balanced

•Assisting the cash officer in carrying out duties as may be required.

Dec 1999 – Nov 2000 Nigerian Mobile Telecom Ltd (MTEL)

NYSC Victoria Island, Lagos State

Credit Control Officer

•Billing of customers

•Account reconciliation

EDUCATION

•1995 – 1999

University of Lagos, Akoka, Yaba

B.Sc. Finance

Second Class Honors, (Lower Division)

•1991 – 1993

Annunciation School, Ikere Ekiti

S.S.C.E

•1988 - 1990

International School, University of Lagos, Akoka, Yaba.

J.S.C.E

PERSONAL ATTRIBUTES

•Self-starter with well developed analytical skills.

•Good interpersonal and communication skills

•Ability to comply with set standards as well as independent reasoning to achieve set goals and standards.

•Mature individual with a creative mind set.

PROFESSIONAL MEMBERSHIPS

Chartered Institute of Bankers of Nigeria P.E. II

REFERENCES

Prof. Wole Adewunmi

Finance Department

University of Lagos

Akoka, Yaba

Dr. R.A. Olowe

Finance Department

University of Lagos.

Akoka, Yaba

Femi Oladehin

Assets & Resources Management

1, Mekwen Street

Ikoyi, Lagos



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