SETH Y MENSAH

**** **** ****** #***

LANDOVER, MD 20785

850-***-****

addihc@r.postjobfree.com

EMPLOYMENT OBJECTIVE

Seek a challenged position with diverse responsibilities in growth-oriented organization. Coordinate employee activities, interviewing, ensure a shift goes smoothly and help train employees as well as handling accounting and budgeting

SPECIALIZED SKILLS AND TRAINING

In depth knowledge of customer driven service styles

Proficient in assisting accounts personnel with locating and reconciling

Proven ability to capably use various software applications such as Microsoft Office Suite and spreadsheets

Demonstrated attention to detail and ability to work in a self-directed manner

Certified pallet jack operator

EXPERIENCE

Bellinice Enterprise, LLC

2019-Present

Assistant Manager

Establish and maintain close working relationships and good rapport with major commercial accounts

Develop new accounts through personal and telephone contact with potential customers and increase level of consignment with existing customers

Operate monitor, work with auctioneer to review Simulcast bids

Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems

Perform other job related duties as directed by supervisor

Coca-Cola Bottling Company Consolidated Alexandria, Virginia

2016-2019

Merchandising Supervisor

Inspect performance of bulk merchandisers by visiting accounts to ensure individual performance meets CCBCC standards

Maintain proper staffing levels to ensure optimal customer service through effective hiring, training, and coaching of full and part time bulk merchandisers.

Review data to ensure all roles are effectively using specific systems and perform maintenance to the data as needed. Evaluate performance of merchandisers by evaluating reports.

Maintain an open dialogue and meet with District Sales Managers and Bulk Account Developers to review performance of merchandising team and identify opportunities.

Manage the cost per case for bulk merchandising vs. budget.

Coca-Cola Refreshments Capitol Heights MD/Washington DC

2013-2016

Sales Account Manager

Responsible for selling and ordering product into existing accounts and ensures consistent adherence to merchandising and customer service standards.

Executes and closes all sales calls for assigned (relief) sales route(s)

Maintains and sells incremental displays, as needed; and secures incremental equipment placements

Sell in promotional programs and ensure dealer compliance.

In connection with a sales call, maintain appropriate inventory levels, maintain company assets and point of sale, ensure account meets Company merchandising standards, determine stores' product needs, place and transmit appropriate orders.

Communicate account activities to appropriate parties.

Transport, replace and maintain point of sale advertising as appropriate for accounts.

Coca-Cola Refreshments Orlando, FL (USA)/Capitol Heights MD

2005-2013

Merchandiser Bulk

Secure additional display space and execute various promotions for enhances sales opportunities

Introduce new products to store managers to obtain incremental displays

Respond to customers inquiries

Successfully sell incremental displays to support ad activity, promotions, and other sales initiatives

Recognized as lead merchandiser for consistently helping account managers producing the highest sales volume

Built and strengthened strong customer relationships to initiate growth

Worked with low volume customers to close gap to increase sales and profitability

Trained new merchandisers in company policies, procedures, and industry best practices

Maintain clean, presentable store/backroom appearance

Winn-Dixie Supermarket, Orlando FL (USA)

2002-2005

Stocker/Cashier

Stocked inventories

Fulfilled the company’s defined customer experience by maintaining a friendly and customer focused approach

Provided timely and welcoming customer service, increased revenue by 35%

Kept work area clean by utilizing appropriate cleaning standards

Operates a cashed register

EDUCATION

Valencia Community College, 2005-2008 (Associate of Arts in General Studies)

Columbia College 2011-2013 (Bachelors of Arts in Political Science)

Morgan State University 2019-Present (Masters in Software Engineering)

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