Sales Customer Service
Resume:
SETH Y MENSAH
LANDOVER, MD 20785
********@***.***
EMPLOYMENT OBJECTIVE
Seek a challenged position with diverse responsibilities in growth-oriented organization. Coordinate employee activities, interviewing, ensure a shift goes smoothly and help train employees as well as handling accounting and budgeting
SPECIALIZED SKILLS AND TRAINING
In depth knowledge of customer driven service styles
Proficient in assisting accounts personnel with locating and reconciling
Proven ability to capably use various software applications such as Microsoft Office Suite and spreadsheets
Demonstrated attention to detail and ability to work in a self-directed manner
Certified pallet jack operator
EXPERIENCE
Bellinice Enterprise, LLC
2019-Present
Assistant Manager
Establish and maintain close working relationships and good rapport with major commercial accounts
Develop new accounts through personal and telephone contact with potential customers and increase level of consignment with existing customers
Operate monitor, work with auctioneer to review Simulcast bids
Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems
Perform other job related duties as directed by supervisor
Coca-Cola Bottling Company Consolidated Alexandria, Virginia
2016-2019
Merchandising Supervisor
Inspect performance of bulk merchandisers by visiting accounts to ensure individual performance meets CCBCC standards
Maintain proper staffing levels to ensure optimal customer service through effective hiring, training, and coaching of full and part time bulk merchandisers.
Review data to ensure all roles are effectively using specific systems and perform maintenance to the data as needed. Evaluate performance of merchandisers by evaluating reports.
Maintain an open dialogue and meet with District Sales Managers and Bulk Account Developers to review performance of merchandising team and identify opportunities.
Manage the cost per case for bulk merchandising vs. budget.
Coca-Cola Refreshments Capitol Heights MD/Washington DC
2013-2016
Sales Account Manager
Responsible for selling and ordering product into existing accounts and ensures consistent adherence to merchandising and customer service standards.
Executes and closes all sales calls for assigned (relief) sales route(s)
Maintains and sells incremental displays, as needed; and secures incremental equipment placements
Sell in promotional programs and ensure dealer compliance.
In connection with a sales call, maintain appropriate inventory levels, maintain company assets and point of sale, ensure account meets Company merchandising standards, determine stores' product needs, place and transmit appropriate orders.
Communicate account activities to appropriate parties.
Transport, replace and maintain point of sale advertising as appropriate for accounts.
Coca-Cola Refreshments Orlando, FL (USA)/Capitol Heights MD
2005-2013
Merchandiser Bulk
Secure additional display space and execute various promotions for enhances sales opportunities
Introduce new products to store managers to obtain incremental displays
Respond to customers inquiries
Successfully sell incremental displays to support ad activity, promotions, and other sales initiatives
Recognized as lead merchandiser for consistently helping account managers producing the highest sales volume
Built and strengthened strong customer relationships to initiate growth
Worked with low volume customers to close gap to increase sales and profitability
Trained new merchandisers in company policies, procedures, and industry best practices
Maintain clean, presentable store/backroom appearance
Winn-Dixie Supermarket, Orlando FL (USA)
2002-2005
Stocker/Cashier
Stocked inventories
Fulfilled the company’s defined customer experience by maintaining a friendly and customer focused approach
Provided timely and welcoming customer service, increased revenue by 35%
Kept work area clean by utilizing appropriate cleaning standards
Operates a cashed register
EDUCATION
Valencia Community College, 2005-2008 (Associate of Arts in General Studies)
Columbia College 2011-2013 (Bachelors of Arts in Political Science)
Morgan State University 2019-Present (Masters in Software Engineering)
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