shaletta wills

Chesapeake, VA

addif1@r.postjobfree.com

757-***-****

#readytowork

Work Experience

Patient Service Representative II

Firstsource Solutions - Chesapeake, VA

March 2019 to Present

• I screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contacts, keeping them current on our progress. Identifies specific patient needs and direct them to the appropriate agency for assistance.

• We help patients that are in a self pay status in the hospital system,Patients with insurance who needs long term care, personnel care.

Maintain a positive working relationship with the hospital staff of all levels and departments.Report any important occurrences to management as soon as possible dramatic change in the number or type of referrals.Access information for the patient account representatives as needed,discharge dates, balances, itemized statements, medical records, .Keep an accurate log of accounts referred each day.Meet specified goals and objectives as assigned by management on a regular basis.Maintain confidentiality of account information at all times.

• Maintain awareness of and actively participate in the Corporate Compliance Program.Maintain a neat and orderly workstation,Work Independently.

Delivery Driver

Amazon Flex - Chesapeake, VA

March 2018 to Present

• Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.

• Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.Assisting with loading and unloading items from vehicles.

• Accepting payments for delivered items.Providing excellent customer service, answering questions, and handling complaints from clients.

• Adhering to assigned routes and following time schedules.Abiding by all transportation laws and maintaining a safe driving record.

• Preparing reports and other documents relating to deliveries. Volunteer Driver

LogistiCare - Norfolk, VA

December 2013 to Present

Transporting clients to various appointments, hospitals, and facilities by use of company vehicle. cox cable dispatch

Down To Earth - Norfolk, VA

August 2015 to May 2017

• Coordinate the transportation of vehicles by contacting carriers in our established network or locating new carriers to work with us.

• Maintain relationships with carriers in our network and develop new relationships with potential carrier partners

• Resolve problems as they arise. Problems consist of missing vehicles, damaged vehicles, and late vehicles, etc.

• Provide excellent customer service to our drivers

• Ensure that our drivers are properly insured and licensed to do over the road transports

• Dependability and punctuality are a must.

Education

standard

Lakeland High School - Suffolk, VA

August 2008 to June 2011

Skills

• Dispatch (8 years)

• Customer Service (10+ years)

• Dispatching (8 years)

• Logistics (8 years)

• Call Center (5 years)

• Delivery Driver Experience

• Medical Records

• Load & Unload

Certifications and Licenses

Driver's License

Contact this candidate