Bernard Tubil

091*-******* / addidb@r.postjobfree.com

Experience

November 2012 –January 2020

Manager / Senior Manager/Director • OpenText Phils Last position held: Director (Nov. 2018 – Jan. 2020) November 2011–November 2012

NOC Shift Manager • Ring Central Inc.

May 2008–November 2011

Engineer Lead / Engineer Manager • JP Morgan Chase Last position held: Engineer Manager (Nov. 2009 – Nov. 2011) September 2007–April 2008

IT Specialist • IBM Solutions Delivery

October 2005–September 2007

Technical Lead • OpenText Phils (formerly GXS)

December 2004–July 2005

AIX System Administrator • New York City Health and Hospitals Corp.

(NYC, USA)

March 2002–October 2004

Technical Lead • OpenText Phils (formerly GXS)

April 1997–March 2002

Technical Support / System Administrator • IBM Solutions Delivery PROFILE SUMMARY

Motivated and results-driven

professional with over 20 years of

experience in operational

excellence, leadership, supervision

of customer support teams and

system administrations of various

UNIX platforms.

Leverages in-depth knowledge of

industry trends and shifts to offer

valuable insights on opportunities

for new growth and expansion

Foster a culture of genuine care to

the customers, peers and internal

teams that values trust, excellence,

innovation and best place to work

Background

OpenText is a global, publicly-traded Canadian software company that enables the digital transformation and providing SaaS, PaaS and IaaS both on cloud and off- cloud platforms. In more than 10 years of my stay in Cloud Support Services, here’s the list of notable accomplishments I have:

o One of the pioneer members of Manila E-

commerce Team in 2002 with an initial headcount

of less than 10 technical support and responsible

in building the team with 40+ members in less

than 6 months.

o One of the core leaders that formed the Manila

Shared Services Center (SSC) in May 2017 for

Customer Support and led my new team

(Messaging Services) on prioritizing Operational

Excellence strategies and implement best-

practices that helped improve our KPI’s:

CSAT from 90%+ to 97%+

Attrition Rate from from 12%+ (2017) to

8% in 2 consecutive years (2018 and 2019)

o Achieved promotional advancement to Director in

October 2018 from earlier positions.

Prior for being a leader, I have 10+ years of experience as Engineer, Technical Consultant and System Administrator on cloud environment and various hardware platforms ranging from IBM RS/6000, IBM Netfinity Servers, HP/UX and Intel based PCs.

o One of the pioneer members of UNIX System

Admin for JP Morgan Chase for RFS IT that

supports internal cloud applications and

responsible in managing more than 30+ UNIX

servers in compliance with the security and risk

management practices.

o Worked in New York, USA in 2004 as a UNIX

System Administrator that managed their IT

operations by creating several scripts that

automate their production jobs and improve their

backup management by 50% savings of the

physical tapes.

o Experience in NOC and Data Center which primary

responsible is to make the system 99.9% available

to all users by managing different network events

(syslog, trap, log files) and met all our SLA’s and KPI’s in 12 consecutive months.

o Recognized for excellent performance through

promotion to Engineer Manager in November

2009.

Education

Adamson University, Manila Philippines

Bachelor of Science in Computer Engineering

1991 - 1996

References

Available upon request.

Contact this candidate