Nationality : Uzbekistan

DETAILS

Date of Birth :

Gender: :

19th March, 1997

Female

Marital status: : Single

Current location : Dubai, UAE

+ UMIDAKHON POZILOVA

Mobile: +971*********

E-mail: addi2m@r.postjobfree.com

PERSONAL

CAREER

OBJECTIVE

Seeking a Position as Fashion advisor & Guest relations in a growing company allows career growth and utilization involved in an emerging technology where my education & experience will have valuable application.

EDUCATION The Academic lyceum under Turin Polytechnic University, Tashkent, Uzbekistan SKILLS Hostess & Guest relations with reputed organizations in UAE & Uzbekistan

Have excellent working skills in MS Office Applications and Hotel system.

Expert in handling people of diverse nationalities, and renowned for being an excellent team player

Meticulous approach to work with good organization skills.

Can handle multiple tasks effectively & very much flexible with time.

Excellent spoken & written communication skills in English & Russian

Confident and capable of working on own initiative under strict deadlines.

Ability to adapt to new environments and grasp work quickly.

Well organized, systems oriented & have a strong attention to details.

Efficient, smart, reliable and hardworking.

Can work under pressure and meet deadlines.

WORK

EXPERIENCE Fashion Advisor (Sr. Sales Associate )

Al-Futtaim Group – Maje, Duba,i UAE.

From 11/2019 till present

Provide Fashion Advice to customers and clients in making fashion decisions. They make recommendations on individual pieces, entire outfits, color palettes, styles and fabrics. This involves listening to the customer’s needs and understanding each individual client in order to personalize and tailor suggestions to the client’s aesthetic preferences and personal style, body type, price range and the occasion for which the customer is dressing.

Increase sales, also serves as a customer service and sales representative. Through the providing of fashion advice and assistance of customers in the selection process, fulfills the customer’s needs and helps the store sell additional merchandise, increasing overall customer satisfaction and company profit.

Follow trends remains up -to-date with marketplace trends and current fashions while maintaining a timeless knowledge of fashion principles. Analyze seasonal trends and implement them into the client recommendations. Hostess & Guest relations

Anantara the Palm Resorts, Dubai, UAE 06-2018 – 11/2019

First impression of restaurant and last warming goodbye, creating positive and fun experience for customers.

Greeted arriving guests and provided estimated wait times, run food and drinks, bus tables

Made sure servers were prepared to take on more tables before seating new customers

Training new hostess

Monitored tables/customers to make sure service as well as comfort was provided.

Double checked the food that came out of kitchen was correct before serving customers

Handle customer complaints and try my best to reach a satisfactory solution.

Strive for customer satisfaction by meeting all personal and special requests of guests.

Reservation bookkeeper, ensuring organized and accurate records of customers.

Plan private dining room events, help to create romantic evenings for dinner dates, set up birthday parties and even assist in proposals.

Worked at a highly fast paced environment with opportunities to multitask and be attentive with customers.

Make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel.

Provide upscale guest service experiences for clients throughout their stay.

Ensure clients are properly greeted upon their arrival

Monitor daily bookings and ensure assigned rooms are prepared prior to check-in

Responding to guests needs and anticipating their unstated ones.

Check-in and check-out procedures, including reservations and financial transactions

Promptly address guests’ requests, like in-room dining

Actively listen to and resolve complaints

Respond quickly and efficiently to incoming enquires by telephone, fax and email.

Coordinating with internal departments and resolving problem.

Maintain current and accurate guest files and information.

Promote all hotel amenities, conveniences and programs offered

Recommend local tourist spots, including places to dine, shop and sight-see

Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized

Inform clients of our hotel services, including breakfast and dining options

Establish friendly relationships with regular hotel clients Hostess

METROPOLITAN HOTEL, Dubai, UAE

09/2016 – 05/2018

Greet guests, run food and drinks, bus tables

Establish friendly relationships with regular hotel clients

Organizing layout of tables with reservations for the night, pre assigning all tables.

Setting up tables for large parties

Seating reservations at proper table

Providing information about parties/banquets, showing room for party, checking date availability and referring to restaurant party planner

Clean and organize stand at the end of the night Customer Service cum Hostess 01/2015 – 03/2016

WYNDHAM HOTEL, Tashkent, Uzbekistan

Greet guests and make them feel comfortable.

Learn menu items and be able to describe them appropriately to guests.

Providing excellent customer service

Greeting patrons once they are seated

Presenting menus to customers

Explaining menu items to customers

Sharing information with customers about the status of their orders

Make reservations

INTERESTS

TECHNICAL SKILLS Well experienced in MS Office applications. Internet applications & E-mail

LANGUAGES Russian – native

Uzbek - native

English - fluent

Turkish - fluent

Travelling

Listening music

Cooking

Contact this candidate