Sales Representative

Kathleen Santibanez

***** ******* ** *., *** Antonio, Tx 78224

951-***-**** *********@*****.***

Professional Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Skills

• Customer Service

• Product promotions

• Strategic planning

• Customer relations

• Sales

• Problem solving strength

Work History

Sales Representative 05/2018 - Current

Charter – San Antonio, TX

• Upsold and closed customer sales by driving product benefits around client needs.

• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

Clinic Assistant 09/2017 - 05/2018

VIP Petcare – San Antonio, TX

• Vaccinate / restrain pets

• Upsold and closed customer sales by driving product benefits around client needs.

• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

Cashier/Sales Associate 10/2016 - 09/2017

Champs Sports – San Antonio, TX

• Restocked, arranged and organized merchandise in front lanes to drive product sales.

• Processed POS transactions, including checks, cash and credit purchases or refunds.

• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Education

Southwest High School – San Antonio, TX High School Diploma Palo Alto College – San Antonio, TX Current

Additional Information

• Authorized to work in the US for any employer

• Fluent in Spanish

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