IT and Data Science Director

PAUL ADRIAN B. VISAYA

Service Delivery, Project Management, IT Operations, Data Analytics

** ***** *****, *** *******, Tandang Sora, Quezon City PHILIPPINES 1116 ****.******@*****.***, (639**-*******

Mr. Visaya is an experienced IT professional with over 20 years of experience in the Industry and heads the Office of the Director for MIS and IT Operations at the Department of Transportation. He oversees the development of DOTr's Data Science unit through intensive capacity building, integration of information systems across the Department's attached agencies and the use of Data Analytics, Visualization and Machine Learning Platforms. Mr. Visaya also has maintenance oversight of the Department’s ICT infrastructure and provides management and strategic direction to software development activities that cater to the requirements of DOTr and its attached agencies. He also functioned as Assistant Secretary for Planning and Project Development responsible for evaluating and managing projects and various other programs and initiatives in the Department.

Before joining DOTr, he was the Software Engineering, Development & Maintenance Manager at SeaChange, a leading technology company providing advanced video delivery solutions to the biggest cable companies in Europe & North America. He was also a Manager & Service Delivery Lead at Accenture and had oversight of both BPO & IT engagements. Apart from his responsibilities in project & program management, he also figured prominently in various certification initiatives, & in the implementation & deployment of data management programs. He contributed to pioneering one of Accenture’s most notable BPO engagements, and was at the forefront of creating the foundation of the Operational Excellence Guidelines against which all subsequent BPO engagements were benchmarked. His training & experience in a broad spectrum of IT disciplines such as software development and maintenance, network infrastructure and security and data sciences, has allowed him to participate in the implementation and governance of many enterprise-wide IT programs. Page 2 of 4

ROLES AND RESPONSIBILITIES

Director of MIS and IT Operations

OIC-Assistant Secretary for Planning

Department of Transportation, Philippines

June 2018 - Present

Data Analytics

o Creates/Designs/Reviews data models and visualizations o Designs training programs on the Data Sciences for the capacity building of the Department and its attached agencies

o Designs data infrastructure for the generation of data analytics and insights o Provides direction on the design and implementation of the DOTr Data Center o Reviews data analytics and research before release to stakeholders thru various reporting channels

o Collaborates with various government, NGO and private organizations on the sharing of transport data and research

o Provides strategic direction on the integration of data among attached agencies of the DOTr

Software Engineering

o Works with Client and Software Development Team to translate requirements and specifications to software products

o Reviews functional design

o Provides strategic direction on the development of custom applications to support the operations of the Department and its attached agencies o Ensures proven methodologies and best practices in software development are practiced

o Manages development activities against budget and timeline o Escalates delivery issues to stakeholders and provides mitigation plan o Continuously monitors and reports status to stakeholders

IT Operations and Service Delivery

o Provides direction on the Network Infrastructure design and implementation for the DOTr Central Office

o Provides strategic direction on data management and governance, in support of the data analytics and reporting objectives

o Ensures the application of proven industry standards in data security and privacy

o Provides oversight on the delivery of maintenance and ICT support activities o Ensures SLAs with internal clients and end-users are well defined and satisfactorily met

o Works with end-users in the implementation of both hardware and software solutions

o Play key role in vendor selection and management

Technical and Strategic Consulting

o Reviews and provides input to ICT projects of attached agencies and other units within the Department

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o Reviews and provides comments on unsolicited proposals submitted by ICT vendors to the Department

o Collaborates with the Department of Information Communications Technology on ICT programs and initiatives

Sr. Service Delivery, Project and Software Engineering Manager SeaChange Philippines

December 2009 to December 2017

Ensured client requirements are adequately captured

Reviewed translation of client requirements to technical specifications

Validated coded functionalities against specifications and requirements

Ensured the adoption of proven software development methodologies and best practices

Monitored compliance to Service Level Agreements

Ensured adherence to industry standards such as ISO, ITIL, CMMi

Provided direction on research and development activities

Managed client satisfaction

Sustained a culture of continuous learning and improvement Service Delivery & Project Manager

Accenture, ITO

September 2007 to November 2009

Responsible for planning and executing knowledge transfer between client and support teams

Had oversight of 24/7 IT operations, which included support and maintenance of IT systems and infrastructure

Managed concurrent software development projects and ensured on-time and on- budget delivery of quality software solutions and applications

Ensured compliance to SLAs

Monitored Key Process Indicators

Sustained a culture of continuous learning and improvement Business Process and Operational Excellence Manager Accenture, BPO, ITO

June 2006 to September 2007

Led a Business Process Outsourcing engagement with over two hundred technical staff

Responsible for meeting targets in quality and throughput

Exceeded client goals through the implementation of innovations in process and technology

Crafted the foundations of Accenture's Operational Excellence Guideline which became cornerstone of Accenture's BPO practice

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Software Development and Process Capability Manager Accenture, ITO

June 2002 to June 2006

Responsible for efficient delivery at all stages of the Software Development Life Cycle

Managed projects within agreed timelines, budget and quality standards

Served as the organization’s CMMi champion, leading the organization through its first CMMi Level 5 certification

Sustained a culture of continuous learning and improvement Team Lead/Technical Lead

Process and Change Management Consultant

Systems Analyst

Andersen Consulting

June 1997 to June 2000

Developed, tested, deployed and maintained client applications.

Managed a team of developers responsible for translating business requirements to technology solutions

Reviewed technical designs, code implementations, test scenarios and test execution.

Evaluated the impact of new technologies to the client's organization and subsequently crafted and implemented plans for effecting the organizational and process changes required for the assimilation of new technologies EDUCATIONAL BACKGROUND

Masters in Business Administration

Strategic Management

National University of Singapore

Singapore

December 2001

ASEAN Scholar

Secondary Education

Philippine Science High School

Diliman, Quezon City

April 1993

DOST Scholar

Bachelor of Science in Mathematics

University of the Philippines

Diliman, Quezon City

April 1997

Cum Laude

DOST Scholar

(References upon request)

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