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Customer Care Sales

Location:
Vasant Nagar, Karnataka, India
Posted:
May 29, 2020

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Resume:

POOJA R.M RESUME

Mobile-721-***-**** E-Mail : addhss@r.postjobfree.com

Objective:

To work in the most challenging position with an organization that provides me an opportunity to learn and enhance my Teaching skills

Professional profile:

Worked as Assistant Accountant in R.M Rajapurkar and co.

From February- 2013 to August-2013 (for a period of 6 months)

Worked in InfoTech & consistency as accountant from Jan 2011 to July 2011

oPreparation of billing (including sub-contractors) on fortnightly basis

oRegular voucher entries, coordinating with auditors to carrying out regular audit as per client requirement

oMaintaining day to day banking Activity like bank reconciliation statement, cash disbursement, vendor payment as well

Worked as Customer Care Executive in IDBI Bank ltd from July 2007 till Aug-2010 for a duration of 3 years in Bangalore Indiranagar branch

oAssist clients in their day to day Banking service requirements,

oReceive walk-in customers and brief them about FP service,

oCoordinate with counsellors and sales team for prospect customer to the for further business development

oAttend all client’s issue through telecall, e-mail to ensure timely resolution of their complaint if any and fallow up for any quarry raised by the clients

oRegular support to Indiranagar branch staff on FP and leads given by them to sales support team in all back-office activities required for smooth processing of new accounts.

oSignal point of contact for all new client queries with FP and insurances, mutual fund and account opening related documentation KYC and ensure all filled questionnaires are processed through online portal.

oGeneration of regular MIS report on daily basis

oCRM activity.

oLogin of all forms & processing all document and send to CPU

oRegular Induction Plan & Training of new sales team & payroll

Academic qualifications:

Perusing Teacher Training Course in Poddar Institute of Education (ECCE)

Master of Financial Analysis & Management (MFAM) form university of Mysore in 1st class Year of Passing 2007

B. Com in 1st Class with Distinction from Mysore university in Year 2005

P.U.C-Bharath Mata PU-Collage Koppa, Mysore Year of Passing 2002

SSLC: Pushpa high school Periapatna, Mysore Year Passing 1999

Computer skills:

Windows Operating systems MS Office

Financial accounting: Tally 9, Finical (Banking Software)

Soft skills & attributes:

Quick learner, Team player with flexible approach to work and to take initiative

Linguistic proficiency:

Read, Write & Speak: English, Kannada, Hindi

Spanish: Basic - Level 1

Personal details:

Date of Birth: 07 Dec1984

Religion & Cast: Hindu - Lingayat

Marital status: Married

Residential address:

C10 # 302, Latis Housing Coop Society, Talegaon Dabhade, Pune Maharashtra 410506

Declaration

I hereby declare that the information furnished above is true to the best of my knowledge

Pooja.RM



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