JOB OBJECTIVE

IT professional and Agile enthusiastic with over seven years of IT industry experience and a Professional Scrum Master/Project Management with five years of servant leadership and Agile coaching to multiple co-location & offshore software development teams. Extensive knowledge of Agile frameworks such as, Scrum, Kanban, XP and SAFE. Broad understanding of Agile techniques including continuous integration, continuous development & automated testing. Working with multiple scrum teams in achieving project success. Excellent skills in facilitating, coaching, communication and reinforcing Agile principles, managing dependencies, removing impediments and other roadblocks, and encouraging continuous improvement within team.

PROFESSIONAL WORK EXPERIENCE

Sr. Scrum Master January 2019 – Present

Cognizant: NetSuite Cloud-Based Application Project Albany, New York

Facilitate teams in planning, mobilizing and executed data acquisition request to design specifications with goal of 100% service delivery.

Working with team's product owner in achieving and prioritizing backlog requirements and meeting up with timelines on projects.

Proven ability to deliver business values using the right combination of people, process, and technology while using the Scrum framework as well as other Software Development Life Cycle (SDLC) methodology.

Act as a Servant Leader for the Team by coaching and reinforcing Agile principles, managing dependencies, removing impediments and other roadblocks, and encouraging continuous improvement.

Great ability to listen, observe, and present issues facing the scrum team to the management and seek quick intervention.

Ensures a cordial working relationship with(in) the scrum team to facilitate high-level planning to establish the project baseline and sprint schedule for functional and non-functional user stories.

Utilization of issue tracking software in version one to effectively track team progress and impediments within user stories.

Reiterate the values and principles of Scrum, facilitate key meetings, and ceremonies, promoting empowerment, creativity, collaboration, communication, and productivity.

Scrum Master November 2016 – December 2018

SunTrust Bank Atlanta, GA

Project: New Account Q2 Rollover

Trained and coached all team members on Agile/Scrum values, principles and best practices leading to an efficient delivery of projects in a timely manner with improved knowledge and understanding.

Educated and reinforced Scrum Methodology and Agile Framework within the organization to improve communication within team members and increased transparency as well as obtained great business value.

Built a safe and trusting environment where issues could be raised without any fear of blame or judgement with an emphasis on resolving problems.

Enabled enhancement in team deliver, commitments and capacity planning for sprints by categorizing & tracking concealed tasks that improved customer overall satisfaction.

Provided team metrics for the team and stakeholders including velocity, burndown, and release forecasting.

Eliminated impediments for teams by ensuring smooth flow of business-related information and escalating all problems to leadership which led to an early resolution of all customer issues resulting in positive feedback from customers.

Drove improvements in Continuous Integration and continuous development (CI/CD Pipeline).

Knowledge on Test Driven development (TTD & BDD).

Scrum Master December 2015 – October 2016

CareSource Dayton, Ohio

Coached the scrum team to become a self-organized, cross-functional, and highly efficient team that delivers high-quality products.

Facilitated Scrum events such as backlog creation/grooming, prioritization, stand up meetings, estimation, showcase and retrospectives. Directed the team by ensuring the Scrum process runs smoothly while maintaining a proper power balance between the Product Owner, the team and Management.

Facilitated the documentation of working agreement, definition of "Ready" and "Done" for the scrum team.

Helped the Product Owner prioritize & manage the backlog and guide the team while facilitating a healthy team dynamic with respect to time boxing.

Proactively and effectively communicate in various verbal and written formats with internal and external stakeholders on project scope, budget, and schedule status of implementations.

Created and facilitates trust between development teams, product owners, and other stakeholders. Demonstrates knowledge of, and value of, metrics and incremental delivery, tasks, backlog tracking, burn down metrics, velocity, user stories. Coached Scrum principles and practices and ensured they were followed.

Strong communication skills, written and verbal, with the ability to easily interact across all levels of the organization.

Oracle Database Administrator August 2012 – September 2015

Target Corporation. Brooklyn Park, MN

Responsible for configuring Data Guard physical and standby database setup for high availability and handling synchronization issues between primary and standby.

Run scripts to check the status of databases such as growing table sizes, extent allocation, free, space, used space, fragmentation etc.

Performed space management, capacity planning, disaster recovery and overall maintenance of the databases.

Managing databases from planning and testing stages through implementation and support.

Responsible for performance monitoring, database tuning, identification, and correction of performance bottlenecks.

Perform database server software installations, upgrades, and patch management as required.

Refresh and restore tables and schemas.

EDUCATION/CERTIFICATIONS

Associate of Applied Science in Computer Software Development June 2011

Indian Hills Community College, Ottumwa, IA

Oracle Database 12c Administrator Certified Associate (OCA) November 2014

Professional Scrum Master (PSM)

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