Sireesha Potluri

addhr8@r.postjobfree.com

Phone: (361)- 228-6983 PROFESSIONAL SUMMARY:

•A Qualified IT Professional with around 3+ years of experience including experience as a ServiceNow developer and administrator.

•Good understanding of ServiceNow and its Development Life cycle from Eureka to New York.

•Experienced in ITIL Processes: Incident Management, Change Management and

Knowledge management.

•Good experience in configuring User Accounts, Groups, and Roles and In-depth understanding of Users, adding new Group automatically associated with New User Record, Assign Roles to Group, Add Users to new Groups.

•Experience in scripting UI Policies, UI Actions, Client Scripts, Business Rules, Script Includes, Workflow Activities and ACLs.

•Experienced in designing the Content Management System and self-service portal which involve layouts, themes, Various Content Blocks, Content Pages, reusable widgets and service catalog work using Angular JS, JQuery, Jelly Script and UI Macros.

•Experienced in solution designing, custom application development in ServiceNow.

•Developed Service Catalog items based on the requirement provided by the stakeholders.

•Hands-on experience with Glide Forms, Glide Record, Glide AJAX, and Glide System used in UI Actions, Business Rules, Client Scripts.

•Hands on experience in web development using HTML, JavaScript and CSS.

•Experienced and fully engaged in all the stages of Software Development Life Cycle (SDLC) which includes gathering and analyzing business requirements, functional/technical specifications, designing, developing, testing, deploying the applications, and providing production support.

•Good knowledge in various software development practices Agile, Waterfall etc.

•Excellent analytical, problem solving and communication skills.

PROFESSIONAL CERTIFICATIONS:

•ServiceNow Certified System Administrator (20588377)

•ITIL® V3 Foundation certificate in IT Service Management (GR750354970SP)

QUALIFICATIONS:

Master of Science, Electrical Engineering May 2017

Texas A&M University-Kingsville, TX

Bachelor of Technology, Electrical and Electronics Engineering April 2015

Jawaharlal Nehru Technological University, Kakinada

WORK EXPERIENCE:

ServiceNow Developer October 2018 – Present

DXC Technology

Responsibilities:

•Participating in the full Software development cycle: Agile/Scrum: Analysis, Design, Coding, Testing and Operational support in the Platform

•Creating technical Design documents for the stories, document complete process and design of the implemented solution and sharing with team.

•Involved in configuring language translations which includes creating other language translations for field names, variables, variable choices etc. within ServiceNow platform.

•Working on Demand Management, Project Portfolio management, Reports designing

as a part of IT Business Management.

•Configuring and customizing ServiceNow modules by creating and updating forms, Client scripts, reports, dashboards, data imports, jobs, emails, UI Actions, ACL's etc.

•Administration of a ServiceNow instance including the delegation of groups, modification of

CMS, business rules, UI policies, dictionary and catalog items.

•Working with product owner to build requested items and tasks to manage processes and meet business requirements.

•Customizing Service Portal widgets as per the client Requirement for specific catalog items and building UI pages and widgets by writing HTML and Server-side script.

•Customizing with a combination of system properties and script includes.

•Working on customization of Service portal in different areas like Survey, Chat, Knowledge Base.

•Working with support team in Hi ServiceNow towards the resolutions for the Development/sub-production issues.

Environment: HTML, CSS, Java Script, Angular JS, XML, JSON

ServiceNow Admin/Developer

MetroPlus Health Plan, New York, NY April 2018 -September 2018

Responsibilities:

•Performs core configuration tasks including System policies, Business rules, Data policies and script includes.

•Manages data with Tables, the CMDB, Import Sets, and Update Sets.

•Manages and coordinates activities during the overall ticket life cycle in Incident

and Problem Management.

•Administrates common platform applications like Service Catalog, Workflows, SLA's, Reporting, gauges, and home pages.

•Installing MID Servers on remote desktop and conducts tests required for

Discovery.

•Maintains the Configuration Items and modified the forms and form Sections.

•Works on Configuring the IP Addresses to help find out the undiscovered CI's into CMDB.

•Works on CMDB and Asset management, Performed Data migration to import data from other applications and external databases.

•Creates various front-end forms, and associated Client Scripts, UI policies,

including advanced customizations that require modification of UI Pages/Macros.

•Performing environmental promotional activities from Dev to QA to Prod.

•Customizing UI Appearance for Mobile Application, which is simple, intuitive and easy to use.

•Working on the latest release KINGSTON which is the advanced release and discovered ServiceNow upgrades.

•Moving data in and out of an instance using import sets and transform maps and auto import of data into service now.

•Performing day-to-day administration of the Service-Now tool maintain business services and configuration item relationships in Service-Now tool.

•Performing system performance monitoring like Business rule runtime, Page loading time.

•Working on Tickets assigned related to Incident, Call, Problem, Change, Service Catalog, Asset & CMDB.

•Involving in working with process owners to develop workflow, implement the workflows in Service Catalog and administer the tools and enhanced requests by java script.

•Involving in doing error handling, debugging and troubleshooting Sessions using the Session logs, Debugger and Workflow Monitor.

Environment: ServiceNow/Kingston, Java script, Workflows, CMDB, Service catalog

ServiceNow Admin/Developer

Nemo IT Solutions, Richardson, TX August 2017 – March 2018

Responsibilities:

•Involved in requirement gathering sessions with the client and created the specification documents (technical and functional) as per the requirements.

•Developed Service catalog by creating new catalog items, designing workflows and execution plans.

•Implemented various Validation Controls for form validation and implemented custom validation controls with JavaScript validation controls.

•Managed and coordinated activities during the overall ticket life cycle in Incident and Problem Management.

•Installation, including managing system configurations, workflow customizations, and performed quality assurance testing and user acceptance testing.

•Created several Client Scripts, UI policies, UI Actions, UI Pages. Used Glide Scripting

to develop Business rules.

•During development, worked with JavaScript to create front-end and back-end components such as forms, buttons, views, pages, and workflows.

•Integration of SFDC with external Web Service API's.

•Configuration of Email Notifications and Alerts to notify users about specific activities in the system such as updates to Change and Problem requests.

•Involved in creating and migrating update sets between different ServiceNow instances.

•Development and design of Self-Service Portal.

•Migrated attachments from Remedy to ServiceNow using SOAP Web Service.

•Worked on creating Service Portal pages, branding the existing portals.

Environment: Service-Now/Istanbul, Jakarta, JavaScript, Angular JS, HTML, CSS, Glide Script, AJAX, Workflows.

ServiceNow Admin/Developer

Karvy Corporate, Hyderabad, India October 2014 – December 2015

Responsibilities:

Developed the UI layout and front-end programming (HTML) for web application that matched requirements.

•Created forms to collect and validate data from the user in HTML and JavaScript.

•Front end was designed and developed using various HTML and CSS components such as Buttons, Web Forms, Panels, Scrollbars, layouts and stylesheets with font styles and animations.

•Developed SQL queries to perform insert, update or delete operation on MySQL database.

•Worked on JavaScript to create front-end and back-end components such as forms, buttons, views, pages, business rules.

•Worked on various modules of Service Now like Incident management, Service Catalog, User Administration.

•Worked on Import sets to transform data and transform maps.

•Created new Applications and Modules, custom tables in Service Now.

•Involved in the Service Now instance upgrade activities.

•Supported the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathered and documented user and process requirements, developed workflow customizations, and performed quality assurance testing and user acceptance testing.

•Involved in daily, weekly and monthly meetings with client on the work progress and discussions on the upcoming work.

Environment: Html, CSS, JavaScript, My SQL, ServiceNow/Eureka

TECHINICAL SKILLS:

ITSM/ITIL

ServiceNow, AWS

Scripting Languages

Java Script, Jelly scripting, XML

Databases

Oracle 10g, My SQL

Programming Languages

C, C++, SQL

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