Customer Service Representative

Nicoria Tharp

816-***-****

************@*****.***

Customer Service Representative

*Proving Exceptional Service, Great communication Skills

*Solving Problems and Showing empathy

*Building Loyal Relationships

*Team Building

Professional Experience

AMG- 08/12 - 12/2013

Customer Service - Inbound Calls

*Processing Loans

*Answering customer questions concerning their loans

*Processing payments

*Data Entry

*Rewards

Employees of the Month

Team Lead

Integrity Solutions Services-05/2014- 04/22015

Collection/Outbound Calls

Managing Past due Accounts

Processing Payments and setting up payment arrangements

Rewards:

Bonus- Being at the top

Alliance Data - 04/2015 - 05/2020

Answering Inbound Calls

Listening Attentively to customers needs and giving positive customer experience

Processing Payments

Managing accounts giving balance and updating personal information and ect.

Placing disputes on unknown changes on their credit cards

Sales- Reading script to sale them insurance to put on they credit cards

Rewards

Bonus

Great customer service experience

Education

Hogan Prep Academy- 2011

Skills

Active Lister

Conflict Resolution

Decision- making

Patience

Contact this candidate