Mohammad Abd Raboh

Sodeco, Achrafieh, Beirut, Lebanon

Mobile: 009**********

E-mail: addgw8@r.postjobfree.com

Objective

I’m aiming to be a member of a progressive organization offering a challenging job and opportunities in marketing or administration department for career development.

Brief Profile

Good interpersonal communication and presentation skills.

Effective team work player to generate incremental business.

Strong Commitment to achieve objectives along with ability to work under pressure.

Work Experience

Sep 2017 Till July 2019 – Izzat Daouk s.a.l – Beirut, Lebanon, CRM Manager.

Responsible for all aspects of the e-commerce operations including but not limited to marketing, customer’s communications and products delivery.

Tracked performance and developed a testing strategy with a view to improve key campaign metrics and ROI.

Assisted in developing, optimizing and executing the customer life-cycle automation strategy to prevent customer’s loss, improve customer’s retention and attraction.

Proactively identified gaps in the communications journey.

Provided data mining analysis to customer’s buying decision making process (BDP) and categorized customers in accordance to customer life cycle.

Developed B2C marketing experience with a strong focus on CRM channels email, push and messaging, social media, SMS.

Established customer’s segmentation and targeting strategies based on customer’s age, gender, location, income, education and product preference in relation to BDP and life-cycle.

Conducted marketing research to understand the company’s competitive position in the market.

Collate and translate user feedback to improve engagement and retention.

Re-scaled the loyalty program points and customer’s compensations.

Provided competitors analysis to figure out the major points of parity and difference in the market.

Established customer’s satisfaction index to identify customer’s perception and awareness.

Worked closely with MIS department for developing automation reports and ERP applications.

Oct 2016 Till Mar 2017 – Shopper’s International, Beirut Lebanon, HR Manager

Updated the company’s structure and organization chart.

Identified the basics needs of HR department and made necessary plans and corrective actions.

Established HR and Merchandising Policies such as products loadings and receiving policies.

Created Job Evaluation, grading system with defined description for all positions.

Adjusted performance management guidelines to match market trends and business needs.

Resolved employees and customer conflicts to prevent customer loss and retail image.

Assisted the adjustment of in-store products display schemes from horizontal to vertical display.

Performed employee’s research to identify their needs, expectations and ideas to overcome constraints.

Nov 2014 Till Oct 2016. - United Financial Insurance, Beirut Lebanon, Marketing & Admin Officer

Managed and revised company’s portfolio and matched it with each client statement and policies.

Monitored the Debit /Credit Notes for all the policies and endorsements to make sure all accounting documents and amounts are correct according to each client premium.

Prepared and customized insurance proposals according to customer’s needs.

Analyzed and reviewed customers and suppliers aging reports regarding company’s and policyholder’s commissions.

Communicated with top management regarding pending matters and tasks for clients.

Handled all operational activities pertaining customer, sales team, premiums calculations and proposals.

Prepared group medical business manual and procedures.

Established SoftMind insurance system user manual.

Set the company’s policy manual with compliance to Lebanese labor law.

Established main business process and its related tasks with continuous evaluation to it.

Prepared company’s and employees documents for NSSF, MOF and MOE ministries.

Set recruitment plans and techniques that fit the company’s business nature and requirements.

Reviewed sales team monthly quota and made necessary adjustments to it.

Provided on the job training to sales team regarding customer approachability and targeting.

Adjusted the company’s website, insurance online system and ensured its functionality in compliance with Lebanese regulations and business nature.

Set the foundations of marketing and general insurance plans for Al Aman Al Takafouly insurance (ATI) company.

Identified both UFI & ATI market share and adjusted marketing plans to improve it.

Reviewed Trust Compass company portfolio and accounts and highlighted major gaps in it.

Mar 2010 Till Nov 2011 - MAS Investment, Head Office, Syria, HR Generalist

Education

2016 - MBA, Marketing - American University of Science & Technology Beirut, Lebanon.

2011 - B.S- Business Administration - Arab International University Damascus, Syria.

2006 - High School Al Andalos High School Damascus, Syria.

Training

2011 Smart Management of HR Berlitz / Lifelong Institution Damascus, Syria

2010 Management Development workshop, “transition to the next level of performance”.

2012 The Art of Technical analysis, “AUST Attendance Certificate”

Computer Skills

Competent operational knowledge for WinWord, Excel, Power Point.

Metlife Alico Sales Illustration and EPMF Software’s.

SoftMind Insurance Software.

SPSS & Retail Management System – RMS

Language Skills

Arabic: Native

English : Fluent in speech and writing

Personal Details

Nationality: Syrian

Date of birth: 1st April, 1988

Marital status: Single

Military Service: Exempted

Lebanese residency status: Available (Mother is Lebanese)

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