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Employee Relations Manager

Calgary, AB, Canada
May 28, 2020

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Masroor Khan

** ********* *** ** *******, AB Canada T3A 4L8 Res: +1-403-***-**** Cell: +1-403-***-****


A Human Resources professional with over 15 years of progressive experience augmented by a strong background in Human Resources, Administration, and Recruitment. Experienced in managing employee relations, performance management, compensation & benefits reviews, change management, conflict resolutions, full cycle recruitment, etc. Proven ability to engage and influence others, making a spontaneous decision as per the situations, maintaining a calm professional demeanour even in the heated situations, very adaptable, flexible and get along well with everyone at all level.

Creative and innovative thinker with effective human resources management and goal setting abilities combined with superior leadership, team building, communication and interpersonal skills. Self-motivated with the ability to excel in a fast-paced environment, communicate effectively at all levels; demonstrated the ability to impact and influence others as a trusted advisor or people manager.

Work Experience:

Human Resources Manager Jul 13 – to date

DNE Resources, Calgary, AB

Providing strategic and operational support in the areas of employee relations’ issues, organizational effectiveness, performance management, conflict management, leadership coaching, and development, policies and standard procedures, etc.

Responding to employees queries in a timely manner and providing accurate responses on all HR matters and employee’s issues

Providing support and guidance to employees and managers on company policies and guidelines

Conducting investigations and following-up on employee complaints and providing appropriate recommendations to the management for future improvements

Participation in the re-engineering of the organization and job evaluation processes

Support Manager Apr 10 – Mar 13

Wal-Mart Corporation, Calgary, AB

Supported management with administration of store operations, policies and practices compliance

Participated in the designing and execution of the Performance Appraisal system and leadership development planning

Dealt with angry customers and extended satisfactory customer services to them

Provided guidance and coaching on employee relations, employee development and increased employee morale by creating a positive safe and healthy work environment

Assisting the management in the development, implementation, and administration of human resources policies and procedures to ensure compliance with employment law

Regional Manager Human Resources & Administration Dec 03 – Mar 10

Emirates Neon Group, Dubai, United Arab Emirates

Demonstrated ability to think and act as a strategic partner to facilitate the realignment of Corporate Human Resource policies to business goals and objectives

Dealt with the labour union and was involved in finalizing of the collective agreements

Assisted management with, business process evaluation, assessment and re-engineering and project management practices

Responsible for recruitment for the group companies, campus hiring and through job fairs

Supported the management with HR programs and continuous improvement initiatives

Work Experience (Continued)

Delivered a superior new hire experience by providing a high level of customer service and maintaining quality throughout the pre-employment onboarding process

Sr. Coordinator Human Resources & Administration Sept. 89 – Nov 03

British Petroleum, Karachi, Pakistan

Assisted management with the Revamping and implementing the Corporate HR policies & procedures

Managed Promotions, Remunerations, Salary anomalies, annual increments

Managed succession/retention planning, manpower planning, and recruitment for the company

Assisted in performance appraisal management systems

Conducted HR reporting and trend analysis exercise in coordination with line managers

Managed Safety, Health, and Environment activities and was a member of the Safety Committee

Coordinated and facilitated with national and international training programs

Handled employee grievances and resolved the conflict by suggesting the best solutions to the management

Managed talent globality and immigrations processes

Supported the management with staff reviews, compensation, and benefits processing

Professional Training:

CHRP Candidate (working towards obtaining the designation) In Process

Human Resources Institute of Alberta Calgary, AB

Human Resources Management 2016

University of Calgary, Calgary AB

SAP Business Objects / Business Intelligence 2016

ERP Technical College, Calgary AB

Corporate Readiness Training Program (CRTP) 2013

Bow Valley College, Calgary, AB

Professional Development:

Master of Business Administration (MBA - Major in MIS) 1999

SZABIST, Karachi, Pakistan


Volunteer, CCIS, Calgary, AB 2013

Assisted new immigrants and refugees with settlement and integration

Volunteer, City of Calgary, Calgary, AB 2013

Assisted with flood cleaning and relief

Volunteer, Heart and Stroke Foundation, Calgary, AB 2012-2013

Assisted with fundraising

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