Rajeev Kambhammettu

addgng@r.postjobfree.com

437-***-****

Professional Summary

Over 5 years of IT experience in application design, development, customization, and support on SalesForce.com Platform, Web based application using Java/ J2EE Technologies.

Over 4 years of experience in Salesforce.com CRM concepts.

Experience in System analysis, configuration, implementation, development as well User, ad-hoc, deployment and CRM Support.

Adept at realizing business requirements to design on salesforce.com platform by designing required entities like custom objects, creating relationships/ junction objects like Master-Child, lookups and Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.

Exceptionally well in implementing Salesforce security model by creating users, roles, profiles, field level Security and permission sets. Implemented OWD, role hierarchy and sharing rules on controlling record visibility.

Experience in Data management using Data loader for migrating data from legacy systems to salesforce instances with analyzing, field mapping.

Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility and Informatica on Demand and Worked extensively on Sales and Service cloud, Case management and Support process, used Web to case and Email to case features.

Proficient in SFDC Administrative tasks such as Creating profiles, roles, users, permission sets, page layouts, Flows, Workflows & approval process, tasks, events, reports and dashboards. Abundant Experience in de-duplication, cleaning, and data manipulation, performing tasks for data migration like Data mapping and Data loading.

Developed Reports, Dashboards and Approvals to monitor data quality and data integrity.

Experienced in building data model by creating apps, tabs, fields with various field types, establishing relationship using Master-Detail, Many-to-Many and Lookup relationship.

Exceptionally well in implementing Salesforce model by creating users, roles, profiles, field level security and permission sets.

Implemented OWD, role hierarchy and sharing rules on controlling record visibility.

Extensive experience with customize and configure Salesforce features including but not limited to Profiles, Roles, Users, Cases in Service cloud, Managed Public group, Queue, Delegations, Self-service training, Report Type, Record Type Page Layouts, Workflows.

Extensive experience with customize and configure Salesforce features including but not limited to Reports, Dashboards, Objects, Fields, Record Types, SSO, Validation Rules, App Exchange, email to case implementation, chat to case implementation, setting up product base routing rule and Integration for 3rd party tool, record and Dashboard creation and management and Automation etc. and perform unit testing to ensure high application quality.

Experience in Scheduling and monitoring Apex Jobs, debug logs, Event monitoring, Reports/Dashboard, Batch jobs.

Professional Experience

Bayer Crop Sciences (Monsanto), Creeve Coeur, Mo May 2018 – December 2019

Salesforce.com Admin/Developer

Project is to create an improved version of business application. Used Salesforce to replace the legacy CRM system.

Responsibilities:

Involved in requirements gathering with multiple project managers, to better customize, and use full functionality of Salesforce.com CRM solution.

Developed UI/UX changes for better user interface using Salesforce Lightning Design system.

Moved tables like Opportunities, Accounts and Contacts to Salesforce CRM Standard objects.

Worked on Process builders.

Worked on supporting functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards.

Customized dashboards to monitor lead activities based on sales geography.

Designed, developed, and deployed Custom objects, Page layouts, Custom tabs, Components.

Written SOQL queries against force.com API.

Used Force.com Eclipse IDE plug to develop classes and triggers.

Developed different Visual Force Pages to suit to needs of application using different Visual force components.

Using Apex Data Loader mapped data sources and loaded data into Call Center application.

Implemented packages in distributing and migrating components or applications within organization.

Integrated Web Services for extracting data from external systems to display in pages of salesforce.com.

Used Informatica Power Center in synchronizing SQL and Oracle to Salesforce application.

Designed, developed, and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in application.

Created Formula Fields, Validation Rules, Workflow and approvals for flexibility and functionality of force platform application.

Manage users, Public Groups, Profiles, and Roles within Salesforce CRM, this involved designating access to applicable user within user hierarchy.

Created custom Apps, and Reports using Salesforce CRM cloud computing model.

Generated different reports like standard, summary, and matrix for quarterly and half yearly sales.

Used sandbox for testing and migrated code to deployment instance after testing.

Participated in training sessions provided by Salesforce team.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Informatica,, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, SFDC Sandbox, Eclipse IDE Plug-in, Oracle 10g, Windows XP

Best Doctors, Inc. Quincy, MA Nov 2016 – May 2018

Salesforce Admin/Developer.

Best Doctor brings together best minds in medicine to tackle tragic problem of misdiagnosis. Their technology-enabled services include Consumer and Customer-facing web and mobile applications, internal operation process automation applications and Physician operations and community applications. They build systems to make all above run smoothly and efficiently and bring about innovations to make it run even better. Working on in a cloud-based technology environment (Salesforce).

Responsibilities:

Involved in Salesforce.com Application setup activities and customized applications to match functional needs of organization.

Proficient in dealing with functionalities related to sales cloud & service cloud, Community Cloud,

Interacted with various business team members to gather and document requirements.

Diligently worked with SalesForce.com teammates while implementing solutions for requirements.

Developed Triggers, Apex classes and Visual force pages as part of Application Development.

Worked on Custom Meta data Types for translating text on web site into different languages.

Worked on extending standard Service Cloud objects like Accounts, Call logs, cases and reports, dash boards and few custom objects.

Designed, implemented, and deployed Custom objects, Page layouts, Custom tabs, Components to suit to needs of application.

Created various profiles and configured permissions based on organizational hierarchy requirements.

Created a community where customers can create, update, and manage their cases.

Involved in handling bulk data migration for objects like Users, Accounts, Leads, Contacts, Campaigns, Campaign Members, Quotes, and Custom meta data types.

Worked on Apttus CPQ configuration and integration.

Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.

Used Salesforce Chatter to provide real time notifications of changes in Accounts, Leads and Opportunities to help sales and service teams to be more efficient.

Performed role of Support Engineer for internal users and helped them in understand Application, generated reports, and saved them for further access to users.

Used Sandbox for testing and migrated code to Production instance after testing using Change sets and Bit bucket for migration.

Customized Dashboards to track usage for productivity and performance of business centers and their sales teams.

Environment: Saleforce.com Platform, Apex, Visual Force, Custom meta data types, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Apttus CPQ, Security Controls, Git bash, Ant, Tortoise, Bit Bucket.

American Express, Phoenix, AZ May 2016 – Nov 2016

Salesforce.com Developer

American Express uses salesforce as their CRM application and developed extensions to accommodate requirements. The salesforce org is integrated with other business systems that are present at American Express. Maintenance of existing custom applications was difficult due to huge code base. Project involved in sales and support and integration of salesforce. The goal of project is to implement faster business process using Force.com and support PRMs to get closer to customers using small business credit cards and improve business. Project also involved in integrating other systems with salesforce.

Responsibilities:

Interacted with stakeholders to get a better understanding of client business processes and gather business requirements for business process analysis and management of sales cloud.

Worked on extending standard Sales Cloud objects like Accounts, Contacts, Leads and Opportunities

Developed Visualforce pages using HTML5, CSS, and AngularJS. Used SLDS to design pages.

Used Eclipse Force.com IDE and Developer Console to develop functionality and committed code to SVN version controller after development.

Deployed code to higher environments using change sets and ANT migration tool and updated deployment tracker.

Developed Apex classes and Triggers according to functionality and maintained code coverage above 85 percent for classes and triggers in developer sandbox.

Created data sets using Custom Settings and Custom labels to parameterize validation rules and to avoid hardcoding in APEX.

Worked on Process Builder and Workflows to automate business process.

Worked on various defects raised SIT and UAT testing.

As a developer created unit test cases and reviewed tester test scenarios based on functionality.

Worked on various Salesforce standard objects like Leads, Accounts, Contacts, Opportunities, and Products. Performed Lead conversion into accounts, contacts, and opportunities.

Developed various custom objects, Tabs, buttons, components, visual force pages, controller’s apex triggers for various functional needs in application.

Developed UI/UX changes for better user interface using Salesforce Lightning Design system.

Worked on SOQL & SOSL query editor and Rest explorer using Translation Workbench and performed insert, update, upsert, and delete actions on records.

Designed and developed Rest Web service to Integrate uploaded documents with external systems like IVU, Credit Pointe and downstream PEGA system.

Working on High Level Design document, Solution Document in addition to Business Requirement Document and maintaining them in SharePoint.

Environment: Salesforce.com platform, Agile Central, LDS, Apex Language, Visual Force Pages, Components and Controllers, Data Loader, Workflow and Validation Rules, Reports, Report Types, Record types, Custom Objects, Tabs, Email Services, Security Controls, HTML, JavaScript, AngularJS, Eclipse IDE Plug-in, TortoiseSVN.

American Express, New York, NY Oct 2015 – May 2016

Salesforce.com Developer

American Express uses salesforce as their CRM application and developed extensions to accommodate requirements. The salesforce org is integrated with other business systems that are present at American Express. Maintenance of existing custom applications was difficult due to huge code base. Project involved in sales and support and integration of salesforce. The goal of project is to implement faster business process using Force.com and support PRMs to get closer to customers using small business credit cards and improve business. Project also involved in integrating other systems with salesforce.

Responsibilities:

Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.

Worked on standard and custom S-objects on Salesforce.com (SFDC) with a deep intent to meet requirements and enhancements to existing system architecture.

Administered and supported CRM application for substantial number of users in Sales and Service Cloud.

Designed, and developed Apex Classes and Apex Triggers for various functional needs.

Developed Custom Visual Force Pages using Apex coding to meet requirements of Application.

Lead and co-ordinate with offshore development teams during development in project sprints.

Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.

Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.

Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.

Developed Quote Documents using X-AUTHOR for Word, also developed Customized login screen for community user and functionality to redirect user from Salesforce to APTTUS CPQ Quote creation using APTTUS API's, APEX, Visual Force and Trigger.

Represented American Express in few Workshops conducted by Salesforce on Lightning. Participated in few training sessions.

Create and Modify Test classes for application to attain more than 75 % code coverage in production environment and managed all Deployment of code to production environment.

Production Support for Application and created tickets for issues that came up and solved these issues as well.

Developed and configured various Reports and Dashboards for different user profiles based on need in organization along with Building custom reports using Apex Visual force.

Used Sandbox for testing and migrated code to deployment instance after testing.

Involved in Deployment, functioned as a Release train engineer in 3 releases for moving components of other teams to production by creating change sets.

Environment: Salesforce.com platform, Data Loader, Approvals, Custom Reports, Dashboards, Windows 7, Salesforce1, APTTUS Q-to-C (CPQ and CLM).

Compsource Mutual Insurance Company, Oklahoma City, OK Jan 2015 – Nov 2015

Salesforce.com Admin/Developer

Project involved implementing sales, support, and integration of Salesforce. The goal of project was to create a new and faster business process using Force.com Project also involved integrating their other systems with salesforce. This project also demanded highest security levels for protection of their customer information.

Responsibilities:

Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.

Administered, configured, maintained Salesforce.com application user profiles, roles, assigning permissions, generating security tokens, validation Rule, upgrade installation.

Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs.

Good with Configure Price Quote (APTTUS-CPQ) Product and Pricing, also understand configuration settings as they relate to business requirements, also good with standard Quote/Proposal creation process.

Product configuration, Price Rules, Constraint Rules, Categories, Price list, Quote Creation and few more complex pricings functionality using Workflow, APTTUS Approval Process, APEX, VF and APTTUS Pricing Callback Class.

Developed workflows and approval processes for opportunities and assets management.

Involved in Salesforce.com application setup activities and customized apps to match functional needs of organization.

Implemented requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions.

Involved in Data mapping specifications to create and execute detailed system test plans.

The data mapping specifies data extracted from an internal data warehouse, transformed, and sent to an external entity.

Created and used Email templates in HTML and Visualforce.

Used sandbox for testing and migrated code to deployment instance after testing.

Interacted with Salesforce.com premium tech support team on a regular basis.

Involved in Production and Deployment to production functioned as Release train Engineer.

Environment: Saleforce.com platform, Apttus CPQ, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Education

Master’s in Computer Science from University of Central Missouri. USA December 2014

Bachelor of Technology in Computer Science Engineering from JNTU, India May 2012

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