Waitress

+971********* **************@*****.***

A dynamic, smart and interactive individual with a sound professional background, good knowledge of customer service, excellent communication skills and great hospitality attribute. I am detailed oriented with a high performing nature; delivery of innovative solutions and total customer satisfaction is my delight.

Zatem Hotels, Lagos, Nigeria August 2017 – November 2019

Designation: F& B waitress.

Roles and Responsibilities:

Welcoming guests with a smile.

Inform customers about the day’s specials.

Taking beverage and food orders with utmost respect and deliver the orders timely.

Offer menu recommendations upon request.

Up-sell additional products when appropriate.

Attending to guests need promptly.

Deliver guest’s bill and thank them for coming.

Prepare for the next guest according to SOS (Sequence Of Service)

Maintaining standard hygiene.

Ensuring that the facility remains in compliance with safety regulation and health codes.

Providing excellent customer service.

Attending to customer complaints and tries to resolve them in the most balanced way.

Effective member of the pre-opening team of Zatem Hotels.

FEDERAL PALACE HOTEL, LAGOS, NIGERIA. Feb. 2014 - June. 2015

Designation: F&B Waitress

Roles and responsibilities:

Providing a warm welcome to guest.

Receive food & drink orders.

Inform customers about the day’s specials.

Offer menu recommendations upon request.

Up-sell additional products when appropriate.

Serve guest request according to the standard required.

Maintaining high standard of hygiene practise.

On time delivery of guest orders.

Taking guest satisfaction as a priority.

Check with guest to ensure that they are enjoying their meals and take action to correct any problems.

Making sure the table is cleared as guest preference.

Preparing the table for the next guest according to SOP.

Bachelors Degree

Customer Service Skills

How to Upgrade Up selling Skills

Telephone Etiquette And How to Handle Complaints

Exceptional management and leadership skills and ability to delegate responsibility.

Self-driven, focused and highly discipline.

Active listening and effective communication skills

Flexibility to work in shifts.

Self motivated to work independently under pressure with minimum supervision

Good knowledge of FIFO and ability to practice hygiene according to standard.

Good food and beverage knowledge.

Good use of the FMC, Micros and Infrasys system.

A great team player.

ACHIEVEMENTS:

Proud team member of Zatem Hotels to win in the category of Best Newcomer 2018- HIGHLY COMMENDED

Hero Of The Month Awards October 2019.

Proficient in English

(MS Office), MS Excel, MS Power point, MS Excess Word

Proficient typing speed and able to do any kind of report

Internet usage and good database management and administrative knowledge.

Date of Birth : 26th July 1992

Passport No : A09234963

Passport Expiry: 26th Aug 2024

Gender : Female

Marital Status : Single

Nationality : Nigerian

OBJECTIVES

EXPERIENCE SUMMARY

ACADEMIC QUALIFICATIONS AND TRAININGS

STRENGTH

LANGUAGES

COMPUTER SKILLS

PERSONAL DETAILS

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