Ronak Patel

Calgary,AB C: 437-***-****, H: 403-***-**** addgef@r.postjobfree.com /ronakpatel86

PROFILE OVERVIEW

●Experience as Software Quality Assurance Analyst in a complete Software Development Life Cycle involving development, documentation, testing and maintenance.

●Performed Black Box testing, Regression testing, Load testing, Stress testing, Integration testing, Compatibility testing, UAT & Pre-Prod testing web, Mobile & desktop application using Jira & Zephyr and other tools used like BugZilla, Asana, ZOHO Bug Tracker & currently learning Automation Tools selenium with java.

Particular areas of expertise:

●Analyzing business/client requirements from Business Requirements documents (BRD).

●Experienced in preparation of test plans and procedures (detailed functionality), test cases to ensure maximum test coverage and confirmation with requirements.

●Attended Sprint Planning Meeting, Daily Standup & also Retrospective meeting.

●Writing Epic Stories & Effective test cases in industry standards.

●Finding Bugs creating defects and assigning to developer in Jira & providing reports to QA Lead using Jira & Zephyr Dashboard & Microsoft Excel reports. Working with Severity and Priority defects

●Good knowledge of release management for minor & major releases, test sign off report designs, UAT coordination & Pre-PROD issue validations.

●Having worked with different Development Methodologies like Waterfall,Agile,Kanban& Selenium c# Automation.

●Worked with different Software Methodologies like Smoke Testing, Component testing, Performance testing.

●Well versed in all the stages of Defect Tracking Life Cycle (DTLC).

●Understanding of software programming in HTML, PHP,MySql DB (with SDLC), technical support and application software support.

●Comfortable working with Content Management System (CMS), like wordpress, Joomla, Woocommerce, Drupal etc.

●Strong oral and written Communication with BA, Developers, Project Managers and Project Stack holder with high level of energy and accuracy.

●Strong organization skills and attention to detail with excellent learning attitude.

●Enjoy a challenge; Thinking out of Box. Willingness to learn new things.

●Having some knowledge of SQL Queries.

●Highly motivated with the ability to work independently or as an integral part of a team; committed to the highest levels of professional, personal excellence & handling team.

TECHNICAL SKILLS

●Platforms: Windows 95/98/XP/Vista/7/8/10, Server Edition 2008, 2012 & 2016.

●Programming Language: Basic knowledge PHP, HTML CSS and c#.

●Bugging Tools: Jira with Zephyr Plugin, Asana, Zoho Bug Tracker

●Windows Administration & Tools: Hyper-V, Remote Desktop, DHCP, FTP, SSH,cPanel/WHM, Plesk Panel,Filezilla, Outlook, Thunderbird, Woo-Commerce,Basics of MySQL, Veeam, Microsoft Office Installation 2007, 2010 & 2016 & Microsoft Office 365 (Occasional use of Office 365 (MS Exchange side)).

●Networking: Cabling, Switches, LAN .

●Support Software: Worked on WHMCS Ticket System to resolve client’s technical issues.

●Other Skills: G Suite Support, DNS Management, Web Hosting Solution, Remote User Support, Customer Service representative, Willingness to Learn, A Calming presence, Attentiveness.

WORK EXPERIENCE

Crimp Circuits Inc. April 2018 – Present

Quality Assurance Analyst

●Review requirements, specifications and technical design documents to provide timely and meaningful feedback

●Plan, develop, execute and maintain system Front-End and Back-End test cases according to project schedules.

●Estimate, prioritize, plan and coordinate testing activities.

●Document, analyze, maintain, and track defects for testing.

●Responsible for testing (Smoke,Regression, integration & functional also Automation using C# selenium ) the solution before release to production, including submission of appropriately documented test cases.

●Develop and apply testing processes for new and existing products to meet client needs

●Work closely with the Business Analysts, formulating test plans and prioritizing tasks to be tested.

●Develop positive working relationships with the business organization and IT including the business analysts, project managers, and developers to ensure that testing solutions and requirements for their projects are delivered correctly and on time.

●Monitor debugging process results

●Track quality assurance metrics, like defect densities and open defect counts

●Summarize testing and validation results and communicates with project team members regarding status.

Project : Web Based application, Mobile based (Crimpcircuits.com)

Environment : PHP,Mysql,C# selenium.

RackBank Datacenters Pvt. Ltd. July 2014 – Mar 2018

Software Quality Assurance Tester

●Design, develop and maintain test plan and test cases utilizing project documentation including business requirements and system design to fully test that the solution satisfies the needs of the business.

●Use JIRA for test case execution & defects tracking.

●Worked both in waterfall & Agile methodologies.

●Ensure issues and defects are logged quickly using JIRA and accurately while fixed defects are promptly verified and closed.

●Perform manual testing on application and verify the expected results in database using SQL queries.

●Developed & executed the test plans for technical requirements related to functional testing, Security testing,Load testing,Regression testing,Integration testing,Performance testing, Compatibility testing,UAT & Pre-Prod testing.

●Excellent problem solving, communication, analytical, interpersonal skills and ability to perform independently or as part of a team.

Project: Web Based application, Mobile Based application (Android & IOS). (Rackbank.com)

Environment: HTML, Core PHP, Mysql.

Emaxglobal Media Pvt Ltd Jan 2013 – June 2014

Technical Support Analyst

●In charge of all IT hardware purchases & setup including laptops, desktops, monitors, and software subscriptions. In charge of all RMA processes for defective or broken hardware.

●Responsible for providing technical support for corporate clients over the phone, in person or via remote access software (Team Viewer, AnyDesk, RDP). Tasks including printing, software and hardware, network permissions, E-mail, Remote desktop connection, Wi-Fi connectivity.

●Installation of windows XP, Vista, 7, 8.

●Microsoft office (Word, Excel, and PowerPoint), Use of Office 2007, 2010,2013.

●Installed and configured Windows servers, as well as Virtualization solutions such as Microsoft Hyper-V for creating Virtual Machines.

●Assist with the implementation of new systems such as software and hardware.

●Managed service order tickets and provided excellent documentation of my methods, troubleshooting, and changes.

●Used Skype to keep track of internal computer issues reported by staff (In-House & On-site Support).

●Remotely controlled desktops in order to troubleshoot and resolve issues.

●Handled inquiries and resolved concerns to ensure customer satisfaction.

●Take apart and re-assemble computer systems as required.

●Resolve network issues as and when required & manually set up computer systems.

●Experience working in SAP.

●Administrated the Google apps with accounts for 100+ active employees.

Phame Enterprises Pvt Ltd. January 2012 – December 2012

Intermediate Desktop Analyst

●Provided laptop and desktop support over the phone to user in and outside the office.

●Responsible for responding to user support requests via email or telephone and resolving each issue.

●Worked with end users resolving their software and hardware issues in efficient manners.

●Installed and maintained the LAN infrastructure for all computer labs.

●Developed IT system specifications after evaluating customer's nature of work and business volume.

●Updated and maintained virus protection software, performed system scans and removed any detected viruses, spyware and malware.

●Installed and updated Windows 7,Vista,XP,98,95 and Microsoft Office Suite software, Adobe Acrobat Reader, Antivirus and other Basic Softwares.

●Maintained IT systems for clients, Google Apps, MS Office 2007, 2010, 2013 .

●Supervised IT staff scheduling on IT Help Desk, and responded to escalated calls and priority tickets on daily basis.

Affiliate Network Pvt. Ltd. July 2009 – December 2011

Desktop Support and Computer Repair Technician

●Provided laptop and desktop support over the phone to user in and outside the office.

●Loaded and unloaded programs, software, and drivers.

●Conducted necessary upgrades to hardware and software as needed.

●Troubleshooting and resolved desktop support issues.

●Performed off hour help desk support.

●Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems.

●Performed diagnostic testing on PC equipment and ensured printers were up and running at all times.

●Resolved Windows and Internet Explorer issues.

●Evaluated local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems.

Freelance Work (Part Time) Jan 2013 – Mar 2018

Ampel Inc. (Sept 2013 – Present)(Ampelinc.com)

●Working as a QA Lead and managing team.

●Coordinating with Developer for website design and development.

●Writing test cases, executing and status reporting, web functional testing, UAT and regression testing.

●Experienced in preparation of test plans and procedures (detailed functionality), test cases to ensure maximum test coverage and confirmation with requirements.

●Sprint Planning Meeting.

●Finding Bugs and updating bugs to Jira & Zephyr Dashboard & Microsoft Excel reports.

●Reporting to Business Analysis final reports for UAT testing.

●Helping BA to create test cases & signing off reports.

●Annual Maintenance for systems.

●Hosting Services & Google Apps Maintenance (G Suite)

●Installing and configuring software via Remote Support.

Pc Specialties Inc. (Sept 2018 – Dec 2018)(4 Months Contract)(pcsitexas.com)

●Performed Regression, System Integration testing & functional Integration testing of web Mobile and desktop application using Jira & Zephyr.

●Ensure issues and defects are logged quickly using JIRA and accurately while fixed defects are promptly verified and closed.

●Remote Help Desk Technician.

●Systems Backup, LAN Networking & Email Configuring (Outlook,Webmails).

●Annual Maintenance for systems.

●Website Updations,Hosting Services, Google Apps Maintenance (G Suite) & Outlook mail Configuration.

Texas Circuitry Inc. (Jan 2018 – June 2018)(6 Months Contract)

●Help Desk Support Technician.

●Systems Backup, LAN Networking & Email Configuring (Outlook,Webmails)

●Annual Maintenance for systems.

●Supports all typical desktop applications including; Windows OS, MS Office, Active Directory, in-house software and e-mail applications.

●Provides responsive, timely support to ticket requests and maintain service level agreements on hardware, software, & network. This includes setup, troubleshooting, upgrading, proactive maintenance, and repairs.

●Website Updating,Hosting Services & Google Apps Maintenance (G Suite)

Chicago Wholesale Inc. (June 2017 – Dec 2017)-(7 Months Contract)(shop.chicagowholeinc.com)

●Working as a QA Lead.

●Analyzing business/client requirements from Business Requirements documents (BRD).

●Coordinating with Developer for website design and development.

●Writing test cases, executing and status reporting, web functional testing, UAT and regression testing.

●Experienced in preparation of test plans and procedures (detailed functionality), test cases to ensure maximum test coverage and confirmation with requirements.

●Sprint Planning Meeting.

●Finding Bugs and updating bugs to Jira & Zephyr Dashboard & Microsoft Excel reports.

●Reporting to Business Analysis final reports for UAT testing.

●Helping BA to create test cases & Signing off reports.

Image Circuit Inc. (Sept 2016 – Dec 2017)-(4 Months Contract)(imagecircuit.net)

●Managed Services Desktop & Server Support Technician (Controller used WHM/cPanel, Plesk, Webmin etc)

●Annual Maintenance for systems.

●Systems Backup, LAN Networking & Email Configuring (Outlook, Webmails)

●Maintaining Storage Solution.

●Website Updations,hosting Services & Google Apps Maintenance (G Suite)

ACADEMIC BACKGROUND & TRAINING

●Advanced Software Quality Assurance Institute of IT and Training, Calgary 2018

●Bachelor of Business Administration 2009

●Passed HSC from MP Board Bhopal 2005

●Passed SSC from MP Board Bhopal 2003

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