CDL B Shuttle bus driver
Resume:
MARLA A. GRIGSBY
Orange, TX 77630
*********@*******.***
SHUTTLE/BUS OPERATOR
• 3 years experience as a shuttle/bus operator
CUSTOMER SERVICE PROFESSONAL
• More than 15years as a Customer Service Professional
• Focus on service excellence
• Highly developed interpersonal skills
• Effective problem solver who promptly responds to customer needs
PROFESSIONAL ACHIEVEMENTS
• Metro Transit Authority/Bus Operator - transportation of clients to destinations
safely, pre-trip motor coach before leaving garage, report all defects to mechanics
upon return to garage, adhere to schedule/route safely
• The Women's Hospital of Texas/shuttle driver – responsible for the safe
transportation of patients and guests to appointments, emergency room and hospital
as directed
• Provided initial contact to customers at H & R Block, responding quickly and
diplomatically to concerns to ensure superior service and satisfaction
• Fielded high volume of client calls for Sam's Club, regarding membership services,
returns and complaints
• Worked closely with senior and middle managers to ensure overall project
coordination and completion for Texas Department of Health and Human Services
Commission
• Earned praise for my ability to work both as part of the customer service team, as
well as to being able to utilize initiative in regards with ensuring that customer needs
were met effectively and in a timely manner at each of my last positions
PROFESSIONAL EXPERIENCE
2010 - Present - Shuttle/Bus Operator
2005 – Present – Customer Service Professional
The Women's Hospital of Texas -
H & R Block – seasonal – 2011/2013
Medco Medical Supplies – temporary position - 2011
Sam's Club – 2010/2012
TX Department of Health and Human Services Commission – 2005/20010
EDUCATION
AAS, Physical Therapy - Houston Community College – Houston, TX
AAS, Counseling – Lamar State College – Pt. Arthur, TX
COMMUNITY SERVICE
2000 – 2002 Youth Program Coordinator – Golden Triangle MADD – Beaumont, TX
2002 – 2005 Volunteer Group Session Facilitator – Franklin House – Beaumont, TX
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