Mary Cunningham-Hamson, PMP

Austin, TX • 813-***-**** ● addgcz@r.postjobfree.com ● https://www.linkedin.com/in/mary-cunningham-hamson

Senior Project/Program Management

A highly experienced Senior Project/Program Manager with experience and expertise in a variety of

industries including Telecommunications, Supply Chain and Banking. Reputation for successfully handling complex initiatives or failing projects. Regularly consulted for advice on best practice and solutions. Confident with interpersonal and negotiation skills to liaise and operate collaboratively at all levels. Determination and drive to succeed. Key skills include:

Program / Project Management

Data Migrations

Private/Public Cloud

Global Team Management

New Product Launches

Product Trials & Launch

Customer Implementations

Private Network Build-outs

Wireless Products & Services

R&D Projects

Storage Upgrades/Migrations

Business Case Development

Risk Management

Infrastructure Projects

Cyber Security

Portfolio Management

Executive Communications

PMO Launch

Career Highlights

Migrated/Consolidated 6 datacenters in 2 years. Assessed infrastructure requirements and assembled workplans to complete the business cases. Successfully delivered relocating all 6 datacenters with hundreds of production systems, on time and within budget. Combined cost savings initiatives brought over $16M/year in Opex savings. (IT PMO Director, Syniverse)

Built and launched company’s secured private network. Worked with both Network and Product teams to design and implement private network solution, which today stands as one of the 3 pillars of services in company’s long-term business growth strategy. (IT Program Management Manager, Syniverse)

Launched 2 Project Management Offices. Implemented Project Portfolio Management (PPM) solution, designed and deployed procedures, introduced Executive dashboard/reporting and staffed PMO to meet business need. Resulted in consistent project delivery process and corporate-wide visibility into key projects and programs. (IT PMO Director, Syniverse and PMO Manager, Tech Data)

Professional Experience

Dell EMC, Round Rock, TX (2019-current)

Senior Adviser Project/Program Management- consultant (9/2019-present)

Drive program/project standardization across the Digital Channels organization. Documenting, communicating Dell Agile methodologies and program processes and procedures

Manage Digital Channel program interlocks to ensure requirements and resources meet the Digital Technology Services’ fiscal goals.

Develop department program reporting and release tracking.

Syniverse Technologies, Tampa, FL (2006-2018)

IT PMO Director - (2/2015-11/2018)

Managed and mentored a global team of 8 project managers who led medium to large size IT initiatives, which supported Security, infrastructure and business objectives.

Managed the legacy datacenter migration out of Tampa to 2 new sites for geo-redundancy within the United States. The migration required the buildout of 2 new datacenters and migration of over 150 products and services with a $10M budget. Migration strategies employed were P2P and P2V on both SPARC and X86 environments in addition to a mainframe to distributed solution. Various development efforts used both agile and waterfall methodologies. The project team consisted of well over 300 employees, vendors and customers

Managed an M&A initiative to vacate 2 HP datacenters in Germany at a total cost of $6.3M with a $10M Opex savings. Migration strategies employed were P2P and P2V with significantly large file system replication.

Managed 2 datacenter moves in the United States at a total cost of $8.9M with a $13M/year Opex savings. Migration strategies employed were P2P, V2V and forklifting. The project team consisted of well over 300 employees, vendors and customers. Awarded the Syniverse 2017 President’s Club award for its success.

Managed the footprint reduction in a United States datacenter with $0 capital expenditure and $800K/year Opex savings.

Managed a number of Security strengthening initiatives including full deployment/upgrade of McAfee antivirus across the enterprise, deploying LDAP authentication across all databases, introducing network segmentation and lab consolidation and introduction of a CASB solution for the company's cloud product and services.

Established and directed the IT Program Management Office (IT PMO) to ensure all programs and projects within the IT Portfolio met the organization goals and requirements. CA PPM used for portfolio project prioritization and reporting. SAP financials integrated into CA PPM.

Defined, documented and provided training on the IT PMO processes and procedures in alignment with PMI project management framework.

Established departmental KPIs for quantifying and communicating the IT PMOs effectiveness

Influenced change, identified areas for improvement and implemented effective processes and procedures which maximized efficiency and productivity. Created a staffing model for managing resources across the IT PMO.

IT Program Management Manager – (4/2009-2/2015)

Managed and mentored a global team of project managers who led medium to large size IT initiatives, which supported Security, infrastructure and business objectives.

Influenced change, identified areas for improvement and implemented effective processes and procedures which maximized efficiency and productivity.

Managed the production system platform migrations for A2P messaging products from Santa Clara, CA to a facility in Dallas, TX and a geo-redundant site in Chicago, IL, with UAT systems migrated to a third site in Sunnyvale, CA

UK Datacenter consolidation effort, migrated production systems out of six datacenters into two new facilities in London and Amsterdam

Managed the build-out of the first Point-of-presence (POP)facility in Singapore and Hong Kong to support a GRX and NetScout deployment

Managed the migration of the corporate disaster recovery site for all legacy systems from SunGard in Philadelphia, PA to a new facility in Dallas, TX

Managed the company’s IPX network build-out for a new networking product launch and corporate WAN

Managed HP Non-stop servers capacity build-outs and platform migrations for the SCCP gateway and roaming services.

Managed several cross-platform migrations, with the most sensitive being for a networking line number portability product, WLNP, a Sun to Linux platform migration

Managed the first 3G/LTE lab buildout in North America. Included support of customer trials, product assessments and training

Managed an M&A initiative to migrate new products, personnel and customers onto an internal ticketing system and consolidation of messaging platforms

Developed and managed Tier One customer reporting for executive visibility insuring product stickiness.

Manager of Implementation Management – (8/2008-3/2009)

Managed a Customer Implementation team that deployed a wide portfolio of software and platform services on Syniverse’s private cloud/infrastructure as well as on customer premise solutions. Global customer product implementations included, Number portability, GRX and IPX Network services as well as numerous product solutions for Data Analytics and Intelligence, Roaming, Fraud, Messaging and Clearing.

Managed the NRTRDE (DataNet) new product launch, an Industry Fraud detection solution

Influenced change, identified areas for improvement and implemented effective processes and procedures which maximized efficiency and productivity Managed the roll out of a ‘Pit Crew’ processes geared to accelerating customer implementations

Senior Project Manager – (10/2006-8/2008)

Managed the commercial launch of new Messaging and Roaming products, which included integration into company billing system, financial reporting systems and operational support systems.

Launch of Roaming Service Bureau (RSB), a bespoke product developed specifically for a Tier One customer using the waterfall methodology

Managed a new Messaging product launch which included a hosted SMSC and Over-the-Air (OTA) update service using the waterfall methodology

Managed an extensive Messaging platform upgrades for Tier One takeaway

Managed the development and implementation of a Mobile Data Roaming customer-facing provisioning tool using the waterfall methodology

Managed critical capacity upgrade to improve performance and scalability of the Messaging platform

Tech Data Corporation, Clearwater, FL (1996-2006)

PMO Manager (2/2005-10/2006)

Established and managed the IT Project Management Office.

Designed and launched a Project Portfolio Management(PPM) solution (Microsoft Project Server) to manage the company’s project portfolio.

Managed the IT Testing resources and IT Training staff. Drafted IT testing methodology and redefined test lab infrastructure and services to achieve reduced outages and back out efforts

Tech Data Corporation, Clearwater, FL (continued)

Project Manager (2/2004-2/2005)

Managed the assessment for roll out of SAP across North America, including conducting gap analysis to assess fit, costing and timing of effort

EC Development Manager – (4/2001-2/2004)

Managed a development staff consisting of (3) mainframe developers, (4) .Net developers, (1) business analyst and (1) distributed architect. The team was responsible for developing and supporting the company customer facing web portal. Launched an new integrated 3rd party search engine.

Education & Technical Certifications

M.B.A., MIS & Finance, University of South Florida (Tampa, FL)

B.B.A., Finance, University of Houston (Houston, TX)

PMP Certification (#2551846)

Scaled Agile 4.5 Certification (Certificate ID: 852*****-****)

MS Project / Project Server, MS Office, PowerPoint, Visio, MS Access and Workbench

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