Jalen J. Hayden

Resume Page *

Professional Experience

Jalen J. Hayden

Tampa, FL 859-***-**** (C) addgcv@r.postjobfree.com

Recent College Graduate Communication Manufacturing To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization. I’m eager to join the collaborative work environment at a growing company and learn everything I can about the latest in corporate finance and technology. As a fast learner and team player, I would thrive here.

− Interpersonal relations

− Quality assurance

− Attention to detail

− Analytical skills

− Microsoft Office Suite

− Cross-functional training

− Data analysis

− Material handling

− Purchase order verification

PROFESSIONAL EXPERIENCE

Pomeroy IT Solution, Hebron, KY Billing Analyst / Project Administrator (08/2019 – Present) Selected Contributions

● Handled all project related billing for the company's southern retail accounts.

● Preparing, issuing, and sending invoices.

● Followed up internally and externally regarding any issues related to billing.

● Communicated extensively with customers regarding billing issues/problems and responsible for resolving the issues/problems.

● Achieved monthly targeted goals by resolving recurring errors, disputes, and missed revenue.

● Updated adjustments, payments and follow up notes to the financial system.

● Reviewed invoices to ensure billing accuracy.

● Reviewed open accounts for immediate collection action.

● Attempt to collect customer payments in accordance to payment due dates.

● Provide a timely follow-up regarding payment arrangement.

● Responsible for reaching out to customers with outstanding balances (via Phone or Email) in a professional manner while keeping and improving customer relations.

● Help resolve client-billing issues, while applying respectable customer service in a timely manner.

● If needed; mail or email customers demand letters, encouraging payment of delinquent accounts to avoid further collection action.

DHL, Erlanger, KY Ramp Agent/Tug (12/2018 – Present) Selected Contributions

Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.

Emptied aisles of debris cleaned floors and rearranged inventory to provide tidy and obstacle-free warehouse floor.

Streamlined material delivery processes and boosted profits by increasing efficiency and reducing downtime.

Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.

Coordinated all ground crew activities to ensure that all tasks were completed on schedule.

Performed mathematical functions to interpret aircraft weight and balance loading instructions. Jalen J. Hayden

Resume Page 2

Professional Experience

Advics Manufacturing, Lebanon, OH Assembly Operator/Material Handler (05/2016 – 08/2016) Selected Contributions

Kept work areas clean, organized and safe to promote efficiency and team safety.

Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.

Operated all assembly machinery safely to reduce workplace accidents.

Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging auto products.

Distributed individual assignments to team members and monitored progress against production timetables.

Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades. PeeWee’s Place, Crescent Springs, KY Busser (05/2012 – 06/2014) Selected Contributions

Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Developed excellent relationships with managers and fellow team members to ensure success, build professional relationships and make working more enjoyable.

Resolved and escalated customer issues quickly to uphold strong customer relations standards.

Worked well in diverse team settings by partnering with others to complete tasks.

Set up advertising signs and displays on shelves, counters and tables.

Monitored temperature of cases, shelves and storage areas and reported failures to manager.

Assisted cashiers with processing customer payments and documenting orders. Other Professional Experience:

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Arts, Business & Organizational Communication University of Kentucky, Lexington, KY 2014 – 2018

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