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Customer Service Security

Location:
Memphis, TN
Posted:
May 27, 2020

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Resume:

Vernita Gibbs

**** ***** ******, *******, ** ****2

Phone: 901-***-****/addgcs@r.postjobfree.com

Summary Profile:

Ability to work creatively and effectively with staff and mangers. Over 37 years of experience in data entry and security. Excellent writing, communication, and organizational skills. Ability to maintain confidentiality of sensitive materials and information. Accurate, fast keying skills and sound knowledge of computer applications. Proven ability to collect and manage information efficiently and accurately. High level of enthusiasm and commitment toward excelling my career. Able to focus on specific tasks, keeping overall project goals in mind. I am seeking an opportunity in a professional work setting with a company that will best utilizes my training, skills, and experience.

Skills and Abilities:

Microsoft Office

Typing skills - 35wpm

Excellent spelling and grammar skills

Database management

Ability to work independently

Experience operating telephone systems

Data collection and management

Attention to detail

Work Experience:

Midway’s Liquors Memphis, Tennessee

Retail Manager November 2008 – May 2019

Supervising operations, enforcing proper procedures, assisting customers, hiring and training employees, and ensuring the store’s cleanliness. Coordinated buying and merchandising decisions as well as inventory replenishment. Timeliness in working new items into store sets for purchase. Trained staff to deliver outstanding customer service. Handled cash and credit transactions in excess of $8,000 on a weekly basis. Ensured that appropriate levels of inventory for product lines are maintained and ordered. Delivered superior customer service while working with associates to promote sales. Set up and close cash registers and prepare deposits.

Securitas Security Services Memphis, Tennessee

On-site Security Guard October 2002- September 2006

Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.

Obtains help by sounding alarms. Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers. Maintains organization's stability and reputation by complying with legal requirements. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

Shelby County General Sessions Memphis, Tennessee

Data Entry Clerk September 1994- October 2002

Process and/or enter pertinent data into the computer or other record format for processing. Compose letters, memoranda, and reports for review and signature. Greet customers and answers questions by telephone or in person concerning departmental policies, procedures and work functions. Receive, review, and process records, reports, and other various documents, as required, for accuracy and/or conformance with established policies and procedures. Mail or issue in person, department specific authorized documents or materials as required. File and maintain control records. Obtain data from various sources to prepare and compile standard reports. Operate office machines.

Shelby County Sheriff Dept. Memphis, Tennessee

Deputy Jailer October 1983- September 1994

Enforce rules and keep order within jails or prisons. Supervise activities of inmates. Aid in rehabilitation and counseling of prisoners. Inspect facilities to ensure that they meet security and safety standards. Search inmates for contraband items and report any inmate misconduct. Guard facility entrances in order to screen visitors. Take prisoners into custody and escort to locations within and outside of facility, such as visiting room, courtroom, or airport. Record information, such as prisoner identification, charges, and incidences of inmate disturbance.

Education:

Lemoyne Owen College Memphis, Tennessee

Graduation: 1 1/2yrs completed

September 1981- October 1983

Whitehaven High School Memphis, Tennessee

Highschool Diploma

Graduation Date: May 26, 1981



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