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Customer Service Assistant

Brooklyn, NY
May 28, 2020

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Bryan Sanchez 347-***-**** Brooklyn, New York


Maiorano & Associates, Inc. Feb. 2019 –June 2019

Front desk receptionist Brooklyn, New York

Used CRM software in order to assist firm representatives with organizing their schedule and keeping track of appointments.

Organized virtual file cabinets and helped set up network folders in order to facilitate file-sharing between firm representatives.

Engaged in meetings with clients in order to review their tax returns and discuss financial outlooks.

Handled sensitive and confidential taxpayer information of clients and companies and took steps to ensure this information was physically and digitally protected. Nathan’s Famous Aug. 2016 – Dec 2018

Front-end customer service Brooklyn, New York

Maintained high standards of customer service during periods of high traffic. o Took initiative to find tasks after assigned duties were completed

Resolved complaints in a friendly and professional manner.

Head trainer for new hires

o Explained procedures in a manner that would not overwhelm the new hire and provided tips and advice for keeping composure during high volume, fast paced operations.

Handled transactions quickly and accurately.

Total Home Improvement Services June 2017 – Nov. 2017 Payroll Assistant New York, New York

Maintained payroll information by calling various sub-departments and collected data on daily expenditures and labor hours.

Created Excel spreadsheet that facilitated data entry and payroll calculations. EDUCATION

CUNY Brooklyn College Fall 2019 –Spring 2021(expected) Pursuing B.S. in computer science. Brooklyn, New York CUNY Kingsborough Community College Spring 2018 – Spring 2019 A.S. in computer science. Brooklyn, New York

SUNY University at Buffalo Fall 2014-Spring 2016

Computer Science Major Buffalo, New York

Worked closely with Residence Hall Association to set up and participate in RHA-sponsored events

Member of Phi Kappa Psi Fraternity

o Engaged and participated in meetings to discuss direction of the fraternity and discussed new ideas on how to improve the chapter.

o Coordinated and managed social events in order to recruit new members. SKILLS & INTERESTS

Skills: Fluency in English and Spanish; working well in under high pressure; conflict resolution; interpersonal communication; time management; task prioritization; proficient in Java, C++; intermediate knowledge in Python; familiar with Windows and MacOS; implementing data structures; implementing algorithms; MIPS assembly language programming.

Interests: History; basketball; science; fishing; mobile technology; nature; Airplanes

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