Tracey L. Solak

**** ************ **. ● Lorain, OH 44053 ● 440-***-**** ● addg5k@r.postjobfree.com

Management Skills:

Administered and monitored new hire orientation, PTO, FMLA, COBRA

Established, maintained and controlled personnel files, recruitment records, general correspondence and organizational charts

Prepared and posted job openings, media advertisements, reviewed applications, arranged interviews and administered pre-employment tests

Provided general support, i.e., prepare correspondence, complete necessary forms, arrange meetings, process confidential reports and documents

Documented disciplinary cases and maintained clear records of dismissals to substantiate the company's actions, in the event of Department of Labor involvement with unemployment filings

Planned and monitored employee incentive programs

Professional Experience:

Teletech: Call Center CSR: July 8, 2019 to present

Answer phones, be able to talk customers through connection issues between car, internet, smartphones.

Using two computer screens with multiple windows open at all times and possess the ability to maneuver between applications.

Manage a call within 3-5 minutes before going onto next customer waiting in queue.

Keep notes on each call and type in all information to each individual case, so that if a different agent looked at it, they would be able to tell right away what the issue was without questions

Legacy Staffing: HR/Recruiter: August 2017 – May 2019

Recruited for Environmental Services for three Cleveland Clinics

Made sure ALL paperwork was filed accurately, efficiently, and in a timely manner

Filled staffing needs at companies ranging from general labor to quality inspectors

Successfully on-boarded and did orientation for all new hires

Created online job ads for Zip-recruiter, Indeed, and Ohio Means Jobs

Attended job fairs to recruit and keep in pipeline viable applicants for anticipated staffing orders

Ran background checks and E-verify

Created employee paperwork consisting of expectations while working, guidelines, call-offs (basic version of an employee handbook specific to the client)

Made cold calls for recruiting purposes, scheduled interviews with clients

Had to learn through asking questions, touring facilities, and researching clients to gain a better understanding of staffing needs and gauge of applicants.

Human Resource Coordinator: Rx Home Healthcare, Inc. August 2015 – April 2016

Hire new Home Health Aides

Run background checks and check references

Conducted all orientation, including, review of employee handbook, rules, regulations,

policies, and basic on-boarding, update all personnel information in TimeTrack

Maintain all employee files (I-9, W-4s, home health aide certifications, monthly tests), assured

all employee records were up-to-date for state audit.

Confirm working hours reported by nurses

Complete all unemployment and workers’ compensation papers

Keep an accurate change in employee files

Assistant Manager, Arby’s Restaurant, Sheffield Village, Ohio 2007- 2013

Maintained open communication between employees and management and resolve

any customer or employee issues promptly and professionally

Maintained labor and food costs within company guidelines

Assisted in the implementation and training of new food promotions and standards to 20 or more crew members

Human Resource Administrator/Accounting/Payroll - SpringHill Suites by Marriott,Tarrytown, NY

Managed sensitive and confidential matters in employee relations, organizational changes,

planning and protecting the security of information, data and files

Lead management meetings, recorded minutes and distributed to all department heads

Successfully resolved human resource issues of 30+ employees

Oversaw maintenance and compliance of OSHA regulations

District Manager, Windram Enterprises, dba KFC, Pawling, New York 2001 - 2003

Maintained open communication between 150 plus employees and managers

Successfully coordinated rollout of all new promotions

Accountable for (6) independent locations with a total of $6 million in revenue

September 11 attack of the World Trade Center - Lead the coordination and preparation of food

for clean-up crews working at disaster site.

Attended meetings with all managers to discuss management/control of sales, labor costs,

cleanliness, standards of operation; resulting in all (6) locations earning 100% on evaluations

three months in a row

General Manager, Country Hearth Inn, Amherst, Ohio

Supervised a staff of 20 employees, including front desk, housekeepers and maintenance,

with the lowest turnover rate for the property

Promoted client bookings through meetings with local organizations resulting in an increase

of by revenue 25%

Accurately forecasted projections for sales, labor, room occupancy and adjusted as necessary,

while maintaining low labor and inventory control

Created training manuals for front desk staff

Education:

Cleveland State University, Cleveland, Ohio

Bachelor of Business Administration - Human Resources/Labor Relations

Lorain County Community College, Elyria, Ohio

Associate Degree of Arts/Applied Business – Journalism and Applied Business Management

Internship:

City of Cleveland Utilities – Water Department

Assisted in creation of metric system for tracking customer service, employee PTO, sick leave,

Aided in research and editing of training material pertaining to the Kronos system

Currently working on attaining my SHRM – CP in 2019

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