Mahamood Karippal

Karippal house, Kayapanachi Mobile 55822030

Calicut, Kerala India addg53@r.postjobfree.com

IT Technical Support Engineer

Profile

Graduate with Industry certifications in Cisco (CCNA) and Microsoft (MCP) with 12+ years of co-op work experience as an IT Technical Support Engineer-Desktop Support Engineer.

Looking for IT Technical Support Engineer type roles within your organization, which will give me more depth and better exposure to the latest in Information Technology as well as utilize my recent education, experience, and unique abilities.

Academic Record

Graduation from Calicut University, India year-2002-2005

Plus-two, State Educational Board Kerala year-2000-2002

SSLC State Educational Board Kerala Year-2000

Professional Certifications:

C.C.N.A (CISCO Certified Network Associate)

Cisco ID# CSCO11477279

MCP (Microsoft Certified Professional)

MCP ID #6071031

Diploma in Computer Application

Diploma in LAN and WAN technologies

Diploma in Computer Hardware Servicing & Maintenance

Diploma in Windows-2003 Server Administration

Experience Summary:

Ability to apply excellent customer service and communication skills in a demanding, deadline-oriented environment

Support multiple hardware and operating system platforms including Mac, Linux, iOS and occasionally Windows as well as related software, printers, networks, remote access, and connectivity

Solutions-oriented IT professional with experience in Network Support and Help Desk services

Service Desk Support L1skills

Manage Engine Service desk 9.3 Operational Experience

Configuration and troubleshooting of Exchange POP,IMAP,Office 365Outlook

Install, configure, and maintain desktop and laptop computers as well as mobile devices

Excellent listening skills and a strong sense of customer service

Excellent Communication skills and strong customer-service orientation

Knowledge of IT administration in site office

Basic network troubleshooting skills, including understanding of DNS, HDCP and TCP/IP as it impacts hardware deployment, familiarity with patching network cables

Expert capabilities for hardware, software and networking issues

Outstanding customer service skills

Hardware: Desktops, Laptops, modems, printers, scanners, etc.

Work with management to continually hone Help Desk procedures and policies

Professional Experience:

Project 01

Designation : Technical Support Engineer

Period : June 2017 To Present

Company : Qatar Museum Authority (Infobhan System’s client)

Roles and Responsibilities:

Installation and Configuring Experience in Desktop and Laptop, Tablet, Smartphone

Active Directory User Profile And configuration

Answer Telephonic call

Manage Engine9.3

PC Prepare (Windows and MAC), IP Phone

OS Installation Windows (Versions) and MAC (Versions)

Windows Application support and troubleshooting.

MAC Application support and Troubleshooting.

Maintain the company’s network infrastructure.

Responsible for networking, design, installation and maintenance services

Supporting users and network administrators over the telephone and by email.

Networking and providing support for Windows, Macintosh and Linux issues

Configuration and testing of any new hardware and software

Installing and operating Windows desktop and iMac Machines

TCP/IP networking and hardware maintenance and repair.

Assisting the network Engineer with support requests.

Ensure computer hardware is safe & complies with health and safety legislation

Applying patches in accordance with company procedures.

Assistance with training of staff and compiling procedural documentation.

MS Office (Versions and application description except usual software’s)

(AUTOCAD, ADOBE CC and Versions, Vector Works, Rhinos)

Application side: (EMU, Dynamix AX, POS, QCHIMS, ARCGIS, FILENET, FILE MAKER, ODYSSEY, FAX(Filezilla) MCAfee, (e-Policy orchestrator 9.5) Parallel desktop, Work Flow, Symphony, Synergy, ODBC)

PORTAL SIDE: Mawared, QM Portal, QLM, EBS, Prodapp, Primavera (MAC and Windows).

IPAD AND MOBILE application support (Mawared 2, Metrash. Etc)

Meeting room Support (WebEx, Skype, Goto Meeting and Telephonic conference calls)

Printer Application support (MY Q, PaperCut, Zebra Barcode, Boca)

Remote Application support (VNC, Windows remote assistance, MCSD Remote agent, WebEx Remote)

Project 02

Designation : Assist. System Administrator

Period : Feb 2014 to Dec 2016

Company : Intermedia Publishing Ltd, Calicut, India

Roles and Responsibilities:

Manage day-to-day administration functions utilizing Active Directory to facilitate password resets, establish email accounts, address log-in issues, manage group access, etc.

Configure network domains, including configuring servers, adding workstations, troubleshooting.

Troubleshooting Networks, printers, hardware, software Problems for clients. And Support to the LAN Users.

Managing More than three sites remotely and solved various networking issues.

Restrict the LAN users from the internet using firewall and saved internet bandwidth.

Configure the Internet connections and e-mail connection to the individual user.

Maintained technical knowledge in networking area; operating system (Server and PC)

LAN Administration: added users; printers; removed users; controlling access right list

Monitored server performance

Responsible for creating, testing PC images using Image Centre and Ghost.

Providing advice on selection and purchase of IT equipment.

Monthly review meetings with IT team and manager.

Project 03

Designation : Desktop Support Engineer

Period : Jan 2012 To Dec 2013

Company : Samsung Engineering, (Ma’aden Aluminium Project)

Rasal Khair, Al-Jubail KSA

Roles and Responsibilities:

Answer Telephonic call

PC Prepare (Windows and MAC)

OS Installation Windows (Versions) and MAC (Versions)

Windows Application support and troubleshooting.

Maintaining system

Verify that peripherals are working properly

Quickly arrange repair for hardware in occasion of hardware failure

Monitor system performance

Update system as soon as new version of OS and application software comes out

Password and identity management

Outlook Mail Configuration

Assembling the personal computers for various user specifications

Project 04

Designation : Help Desk Support Engineer

Period : Jan 2009 To Dec 2011

Company : SAFCO (SABIC) Industrial City, Al-Jubail KSA

Roles and Responsibilities:

PC Prepare (Windows and MAC)

OS Installation Windows (Versions) and MAC (Versions)

Managing and maintaining Local Area Network and Internet connection in the Company,

Troubleshooting LAN problems

Map Network Sharing Folders and Printers for Users

Installing and configuring and Upgrading OS in client systems as well as servers

Assembling the personal computers for various user specifications

Outlook Mail Configuration

Provided computer help desk support via telephone communications with end-users

Project 05

Designation : Hardware and Network Technician

Period : Feb 2006 to March 2008

Company : Intermedia Publishing Ltd, Calicut, India

Roles and Responsibilities:

Installation and maintenance of all systems.

Building, configuration and troubleshooting of server and desktop hardware.

Network Cabling, Color code Crimping

Install software

Maintaining maximum availability of supported services for users.

Assembling the personal computers for various user specifications.

Personal Details:

Date of Birth : 10-03-1984

Sex : Male

Marital Status : Married

Father : Aboobacker

Permanent Address : Calicut, Kerala

Email : addg53@r.postjobfree.com

Driving License : KSA And India

DECLARATION

I hereby declare that the above details are true to the best of my knowledge and belief.

Mahamood Karippal

Mobile 55822030

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