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Customer Service Representative

Location:
Fredericton, NB, Canada
Posted:
May 28, 2020

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Resume:

G u n j a n S e t h i

A B O U T M E

506-***-****

Energetic and detail-oriented professional in a fast-paced customer centric environment. Passionate about identifying customer needs, driving sales and improve the customer journey.

S K I L L S

• Customer first approach • Quick learner

• Problem solving skills • Good Communication skills

• Resourceful and proactive • Organized

• Administrative Assistance • Multitasking

• MS Office proficiency • Leadership skills

• Computer proficient • Good listening skills

addg2n@r.postjobfree.com

156 Coventry Crescent,

Fredericton, New Brunswick,

Canada E3B 4P5

L A N G U A G E

E X P E R I E N C E

Cashier March 2020 - Present

Atlantic Superstore, Fredericton, New Brunswick

• Operates cash machines for cash and credit card transactions with 100% accuracy.

• Handles returns and exchanges.

• Keeping the store up to date with special promotions and putting up displays.

• Deal with customer complaints and escalate the issue to management level if necessary.

• Ensuring that the store’s stock is constantly replenished.

• Maintaining clean and orderly checkout areas and complete other cleaning duties.

• Answer questions regarding the store and its merchandise.

• Fosteres a positive work environment by consistently treating all employees and customers with respect and consideration. Customer Service Representative Jan 2016 - Apr 2018 Eazy Technologies/ Yamunanagar, Haryana, India

• Communicated with clients and customers about their experiences with a product or service

• Gathered the client requirements concerning the services from our side and forward to development team of our organization. ENGLISH

HINDI

E D U C A T I O N

Master of Technology: Computer Engineering

Maharishi Markandeshwar University, Ambala,

Haryana

2011-2013

Bachelor of Technology: Computer Engineering

Kurukshetra University Kurukshetra, Haryana

2007-2011

• Answered client or customer questions about safely using or accessing a product or service

• Processed orders for a product or service

• Listened to customer or client’s complaints or concerns and worked to resolve their issues

• Answered customer service desk phone calls and routed calls appropriately.

• Gathered client feedbacks regarding our services. Assistant Professor/ Placement coordinator Feb 2013-Nov 2015 Maharishi Markandeshwar University, Mullana, Ambala, Haryana, India

• Utilized innovative teaching methods to encourage student learning objectives.

• Provided academic advisement to students including assistance with thesis and dissertation development.

• Evaluated and supervised student activities and performance levels to provide reports on academic progress.

• Adapted teaching methods and class materials to suit student needs.

• Administered assessments and standardized tests to evaluate student progress.

• Collaborated with management to build and implement effective, modern employment policies.

• Communicated with potential hires to provide clarity on expected tasks, compensation, and policies.

• Completed admissions duties with timeliness and accuracy.

• Maintained accurate and current knowledge of educational legislation, trends, developments, and resources.

• Prepared all resumes, conducted interviews, and aided all graduates.

• Reviewed all procedures of placement department. A C C O M P L I S H M E N T S

• Worked as an organizer in Universumm’14 - the annual fest of Maharishi Markandeshwar University, Mullana.

• Stood First in Talent show-2007 held at Ganpati Institutes in Skit competition.

• Worked as a coordinator in Graphic designing at Ganpati Institutes

• Participated in Azzaro-2009 in Haryana Engineering College.

• Participated in National C Olympiad held at UIET, Kurukshetra.

• Organized Quiz race 2014 and Inter College Rangoli and Mehndi Competition in MMICT & BM, Maharishi Markandeshwar University, Mullana. Served as a member of Indian society of Technical education (ISTE)



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