Tina A. Silver

**** *** ******

Richmond, VA ****3

804-***-****

Objective:

Obtain challenging and rewarding position with upward mobility where I can utilize my administrative, customer service and management skills.

Experience and Achievements

REPUBLIC SERVICE WASTE MANAGEMENT December 2014-July 2017

Dispatch/Customer Service, Richmond, VA 804-***-****

My responsibilities include dispatch/customer service for the commercial, industrial and residential divisions, which includes making sure all landfill codes are correct when keying in route sheets, checking the dispatch board for customer’s concerns and missed stops, work with PDV Connect to track driver locations, run reports for the operation manager every morning, process driver paperwork at the end of every day and assist other departments as needed.

HALE'S HEATING AND AIR CONDITIONIG, INC. August 2012-April 2013

Dispatch/Office Administrator, Chesterfield, VA 804-***-****

My responsibilities included dispatch/customer service, where I was responsible for dispatching emergency service request and routine maintenance, and interfacing with technicians and clients on a regular basis. Registered equipment on line with American Standard, Ruud, Carrier, Rheem, Mitsubishi, registered extended warranty claims, and entered customer surveys on line. Other duties included processing technician work tickets, billing, filing, entering equipment information into the system, prepared spreadsheets for tracking preventive maintenance, payroll and updating new maintenance contracts.

AZIZI INTERNATIONAL, INC. May 1998 – August 2010

Contract Administrator, Richmond, VA

International HVAC&R facilities service management company, serving primarily retail chain stores throughout the United States, Canada, Puerto Rico, and the U.S. Virgin Islands.

I began my career at Azizi International in the dispatch/customer service department, where I was responsible for dispatching emergency service request and routine maintenance work orders and interfacing with contractors and clients on a regular basis. I also work as a liaison between our estimating and accounting departments, in order to assist with contractor and client’s needs and inquiries, job statuses and site location repair history.

For the last 7 years I was the contract administrator at Azizi International and reported directly to the president of the company. I was responsible for recruiting, interviewing and retaining qualified service providers across the continental USA and USA territories. Other responsibilities included contract negotiations, contract amendments, dispute resolution, managing client and contractor inquiries, interfacing with other departments within our company, contractors and clients for a smooth and seamless workflow and productivity. I also assisted other departments as needed, such as approving/processing invoices, dispatch and customer service and employee training.

HAIRMATES, INC. 1991 – 1998

Manager and Stylist, Richmond, VA

Managed the day-to-day operations and provided excellent customer service and professional cosmetology services to our clients.

Education:

- J.R. Tucker High School, Richmond, VA, 1984 Graduate

- Virginia School of Cosmetology, 1990 Graduate

Volunteer Experience:

Elizabeth Crump Nursing Home, Richmond, VA: Visit patients and provide professional cosmetology services.

Skills:

- Computer: Microsoft Word/Excel, Internet, Info Pro, PDV Connect and work order management programs (MS2000, Data Basics, OfficeTrax)

- Proven Customer Service Skills

- Excellent ability to get along well with others

- Multitasking and time management skills

References:

- Garry Nichols, President of Azizi International, Chesapeake, Virginia 804-***-****

- Dan Baldecchi, Account Executive, Colonial Webb, Richmond, VA 804-***-****

- Paul Hale Sr, President of Hale's Heating and Air Conditioning Inc., Chesterfield, VA 804-***-****

Salary Requirements: Negotiable

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