CARLOS BORRAZ

addfuv@r.postjobfree.com

Permanent Address: Austin, TX 78731 956-***-****

EDUCATION

The University of Texas at Rio Grande

Valley

Bachelor of Business, Computer Information Systems Overall GPA: 3.44

2012-2016

EXPERIENCE

Grace Covenant (Non-Profit) – Database Analyst, Austin TX 2017 - Present

Developed business intelligence solutions for all business areas including operations, accounting, marketing and executive management.

Took feedback from employees to assist with diagnosing issues and handling database process improvement

Designed advanced SQL queries, stored procedures, triggers, scripts, cursors.

Communicated regularly with technical, applications and operational teams to ensure database integrity and security

Provided proactive and reactive data management support and training to users.

Monitored database performance, implemented changes, and applied new patches and versions when required

Administered user accounts and security for the company ERP system and for all company databases.

Wrote database documentation, including data standards, procedures and definitions for the data dictionary (metadata)

Developed, managed and tested backup and disaster recovery plans.

Developed complex maintenance plans and performance monitoring solutions that increased performance and reduced downtime by over 30%.

Apple Inc. - T1 Spanish AppleCare Advisor, Austin TX 2016 – August 2017

Resolved issues focused around specific product segments, addressing both software and hardware issues.

Listened to customer needs and used my technical expertise, creativity, and passion to provide excellent support.

Took inquiries from customers to assist with diagnosing issues and handling account and product questions.

First point of contact for all Latin American customers via email.

Received awards for best performance for more than 4 months in a row. Lacks Valley Store – Software Engineer Intern, McAllen TX 2015 – August 2016

Provided support and migrated over 800 computers and 10 servers company-wide to windows 10

Elicited user requirements, created workflows, developed and deployed inventory system using the Agile methodology

Experience with C++/C# programming, Java, HTML5, MySQL and JavaScript

Worked on the development of multiple software platforms, tested software platforms and products

Active Directory experience with security group permissions and policies as well as administered domain control

Troubleshooted, debugged and upgraded existing systems

Executed full software development life cycle (SDLC)

Documented and maintained software functionality

Continuously identified, measured, and improved processes.

Verified that software met requirements.

Geek Squad – Geek Squad Agent, McAllen TX 2013 – December 2015

• Identified risks and communicated status updates of budgets while finding root cause in order to execute business process changes affecting productivity

• Participated in technical support opportunities as well as team management experience

• Analyzed business needs, and developed processes required to deliver metrics at a consistent rate

• Provided input to upper management for training needs and job aid updates, based on budget and environmental changes.

ADDITIONAL INFORMATION

Skills: Office 365, iOS, OSX, Windows 10, SQL, Python, TCP/IP, DNS, L2VPN, DHCP, SDLC, SQL Data Analyst, Training & Development, Root Cause Analysis, Project Management, Network Administration, Research and Development, Systems Administration, Technical Documentation, Systems Deployment, VoIP, Internet of Things, MIS, Information Security, LAN/WAN, Database Administration, Business Intelligence, Business Data Analyst, Data Extraction, Tableau, Interpreting Data, Status tracking tools (Jira and Rally), Agile processes, Git, Visual Studio, SSIS, SSRS Languages: Fluent in Spanish as well as English

Interests: Soccer, Travel, Music, Sushi, Dogs, Art, and Technology Work Eligibility: Eligible to work in the U.S. with no restrictions