MOBILE-TECHNOLOGIES CO. LTD.

DEC **** – PRESENT. BANGKOK, THAILAND

•Verify services after monitoring alarms -Create support tickets

•Ensure customer communication (mostly by email) is converted into support tickets •Send out acknowledgements to the customer -Prioritize support tickets due to their customer impact

•Assign support tickets to proper project teams for resolution

•Escalate pending issues according to defined procedure

•Check the production system and create preventive maintenance reports

•Resolve straight-forward support tickets and maintenance issues.

•Experience in Telecom Industry in capacity of Sim Management and Registration Application Integration and support

CONSOLIDATED CONTRACTORS INTERNATIONAL GROUP

JUL 2015 – AUG 2018. DOHA, QATAR

•Router and Switch configuration.

•Server Administration

•Monitor Network Traffic

•Track issues to resolution.

•Track user account creation, changes and deletions. Perform password resets and re-certify tokens.

•Support computers, laptops, printers, access devices, analogue and digital telephones, switch, router, etc.

•Maintain user accounts including rights, permissions and systems groups.

•Manage critical incidents.

•Determine incident scope and impact.

•Follow up on tickets at pre-defined intervals until resolved. Maintain and update account records and inventory

BANGKO KABAYAN INC.

MAY 2012 – JUN 2015. CALATAGAN BATANGAS, PHILIPPINES

•In-charged to market, observe and manage my own accounts (micro-finance clients) •Processing the loan documents of all their client BANK OF THE PHILIPPINE ISLANDS

JUN 2011 – DEC 2011. INTRAMUROS MANILA, PHILIPPINES

•In-charged to market, observe and manage my own accounts (micro-finance clients) •Processing the loan documents of all their client BATANGAS STATE UNIVERSITY

JUN 2007 - APR 2011. Nasugbu, Batangas, Philippines

•Adaptability •Desire to Learn •Ability to Learn •Software Fluency •Tenacity

•Attention to Detail •Responsiveness •

•Tagalog – Native

•English – Fluent

•Thai – Basic

Will be provided upon request

REYNALDO JR. M. PANGANIBAN

NETWORK ENGINEER

A goal-oriented IT seeking for systems and

network administration related position to

improve and gain more knowledge on systems

and networking field and to become an

information security expert.

Took online courses to study CCNA

networking concepts and others, very hard-

working, fast-learner and can work under high

pressure and fast-phase environment with

minimal supervision.

•addfps@r.postjobfree.com

•https://www.linkedin.com/in/rpanganiban/

•Skype ID: panganibanjunjun

• +666********

•Lumphini place Rama 4, Khlong Toei, Phra

Khanong, Bangkok, Thailand, 10110

Networking related skills:

•Cisco Internetwork Operating System (IOS)

•OSI and TCP/IP models, TCP and UDP protocols

•Access points, three-tier architectures,

Network topologies Star, Mesh, Hybrid

•Configure, verify, and troubleshoot IPv4/IPv6

addressing and subnetting •IPv4 address types

Unicast, Broadcast, Multicast •ARP, Frame

Relay, Route Summarization, HSRP •Config and

troubleshoot VLANs, Trunk ports •Config and

troubleshooting of STP protocols, PVST+ and

RPVST+ •Routing protocol configurations,

RIPv2, EIGRP, OSPF(v2 and v3) on IPv4 and IPv6

•DNS lookup, DHCP, TFTP, DNS, HSRP, NAT,

PAT, NTP operation •port security •network

monitoring

Other IT related skills:

•Bash Scripting •Scripts automation •firm grasp

on Linux command •Writing Oracle SQL queries,

PL/SQL •Windows server administration (Active

Directory, DNS, DHCP, Internet Information

Services, Files and Storage Services)

•Virtualization •Computer Hardware/Software

troubleshooting •Experience on supporting

GSM web/android application on Linux(CLI)

server environment

Contact this candidate