Assistant Customer Service

Sandra Milena Henao-García

Experience

CLARO July 2015 to May 2019 Colombia

Operations Coordinator (08/30/18 – 05/20/2019)

Responsible for planning, organizing, directing, controlling and coordinating the area of developing retention, strategies, compliance with indicators and business goals, management and group management as well as personnel selection, monitoring and evolution work team.

Specialized Services Consultant (Customer Service) (07/12/15 – 12/28/17)

Customer service and goal fulfillment, indicators management and customer compliance, loyalty and retention

IBOPE COLOMBIA May 2015 to October 2015 Colombia

Field supervisor

Supervise and direct field work, collection of demographic samples and sweeping of zone, execution and supervision of sample collection.

SEGUROS BOLIVAR S.A. May 2010 to May 2014 Colombia

Sales Director

Recruited, trained and directed staff leading sales processes for payroll, agreements business, goal fulfillment, indicator management and personnel management.

Education

Tax Inspection & Fundación Universitaria San Martín Colombia

Audit Management

Diploma. Completion date: October 2010

Accounting Fundación Universitaria San Martín Colombia

Certified Public Accountant. Completion date: April 2010

Seminars

Management Coaching Seminar. Coaching Directives. 55 hours. Completion date: 07/2013

PNL Seminar: PNL Directors. (11/2013 – 12/2013)

Systems Assistant (Word, Windows). Completion: 2004

File assistant. Completion: 2003

Tel. (407) 810 – 4551

e-mail: addflm@r.postjobfree.com

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