Data Analyst
Resume:
christopher.cw.lee@gmail .com
Christopher Lee 55 McNab Blvd. Scarborough, ON M1M 2W6 Experienced client oriented data analyst with knowledge of business intelligence reporting, system design, database management, data quality and security & privacy. EXPERIENCE
Scholastic Canada Inc., Toronto, CA — Business Intelligence Analyst OCTOBER 2018 - FEBRUARY 2020
● Documented data and reporting requirements, in collaboration with business owners, to monitor revenues, drive customer insights and identify potential areas for growth
● Built custom business intelligence (BI) dashboards (Tableau, Salesforce) for executives and managers
● Conducted deep-dive analysis and data investigation as needed in SQL or other investigation tools to resolve data quality issues
● Acted as a liaison between data team and businesses; communicated issues and key findings in non-technical manner
● Implemented intake process for the Canada Corporate Data and Analytics department; Automated and streamlined requests and work packages, decreasing response time and to mitigate ‘orphaned’ tickets
● Shared analytical knowledge with colleagues through education sessions (Lunch n’ Learn) to increase organizational awareness of data-driven decision making Wanstor IT Solutions, London, UK — Technical Support/Onsite Engineer APRIL 2016 - JANUARY 2018
● Managed third-party vendors and coordinated services provided to over 350 client sites (i.e., POS solutions, networks and security)
● Provided technical support to internal/external stakeholders; Troubleshoot issues and where applicable escalated to senior management
● Proactively ensure company systems were up-to-date and adhering to industry security standards
● Acted as a subject matter expert for large account clients and trained new employees/support staff Toronto Centre for Phenogenomics (Centre for Modeling Human Disease), Toronto, CA — Consultant
SEPTEMBER 2014 - APRIL 2015
● Identified additional funding avenues to support business enhancement and competitive strategy
● Conducted extensive analysis of client’s key business processes (i.e., SWOT, cost-benefit, risk analysis, personalized evaluation criteria) and proposed a comprehensive IT solution that increase company’s revenue
● Collected and documented user requirements for inventory management and payment processing information system
HEYY Anonymous Community Phone Line, Toronto, CA — Helpline Operator (Volunteer) SEPTEMBER 2007 - JUNE 2008
● Managed crisis situations, assisted youth callers in seeking their own solution and/or redirect calls to appropriate emergency personnel for severe cases
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christopher.cw.lee@gmail .com
EDUCATION
Ryerson University, Toronto, CA — Bachelor of Commerce SEPTEMBER 2011 - APRIL 2015
Specializing in Systems & Logical Database Analysis & Design, Supply Chain, Advanced Business Process Methods, IT & Strategic Management.
SKILLS
Technical Knowledge: Agile Approach, System Development Life Cycle, Database & IT methodologies Data Analysis Techniques: SQL, Java, Erwin
Security & Privacy: RSA security key, disaster recovery, user access management Software: Microsoft Office Suite (including Visio & Project), ManageEngine, VNC Connect, Tableau, Salesforce, dBeaver, Toad Data Point
PROFESSIONAL DEVELOPMENT
2019 -Tableau Fundamentals
2013 -Youth Leadership Development, Across U-Hub
2013 - Management Information System (MIS) Case Competition, CaseIT LANGUAGES
Cantonese
REFERENCES
Available upon request
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