Margarita P**R

San Antonio, TX, *****, US

210-***-****

addf15@r.postjobfree.com

Work Experience

Atento, Customer Service Representative

Answered incoming calls verified

Callers asked questions gave assurance of help

Tried to make every call a first call resolution

Always expressed concern for customer issues

Researched accounts and notated every call.

06/08/2016 - 06/09/2019

Alorica, Customer Service Representative

Answered incoming calls verified callers

Answered all questions about accounts such as balances and deposits

Also asked questions about issues they wete calling about Answete 80 to 90 calls in a shift made sure all calls met the nps.

Education

1975

Memorial High, High School in Diploma