San Antonio, TX, *****, US
Atento, Customer Service Representative
Answered incoming calls verified
Callers asked questions gave assurance of help
Tried to make every call a first call resolution
Always expressed concern for customer issues
Researched accounts and notated every call.
06/08/2016 - 06/09/2019
Alorica, Customer Service Representative
Answered incoming calls verified callers
Answered all questions about accounts such as balances and deposits
Also asked questions about issues they wete calling about Answete 80 to 90 calls in a shift made sure all calls met the nps.
Memorial High, High School in Diploma