TAMARA SANSOM, ITIL, HDI

**** ******* **** **** *****, GA 30349 678-***-**** addezs@r.postjobfree.com

Technology Planning Information Security

Certified in ITIL process and knowledgeable of various security measures such as OSI model and layers, Data Classification, Incident handling, and Understands the Criticality of Availability, Integrity, and Confidentiality and ISO/IEC 27001 Series industry standards and Enterprise Security Architecture.

Team player Regulation Compliance

Technology Troubleshooting ITIL Process

Company Risk reduction. Continuous Process Improvement

Information Security and Risk Management

Enterprise Technology Management

Professional Experience

New York Life Insurance Company, Atlanta, GA.

Senior Support Specialist 2010-Present

Managed customers’ expectations and provided gold level support for various business units.

Key Achievements

●Prioritized issues based on classification, business impact and SLA’s in a data center environment.

●Documents incidents clearly and concisely for individuals reporting issues.

●Proven Excellent and Oral communication skills to support business functions and vendors.

●Confirms access to authorized users only to ensure the protection of sensitive data and assets within the company.

●Provides first level troubleshooting such as software installs and configurations, experience with Linux and Windows 7, 8, and 10 Operating systems.

●Applies hands on knowledge in areas of Telecommunications, access management, application security and Disaster recovery anual exercises.

●Responsible for handling confidential information and insuring they met the security requirements.

●Utilized advanced Microsoft Word, Excel, and PowerPoint to create monthly reports for management.

Year Up, INC, Atlanta, GA. 2009- 2010

STUDENT INTERN

Worked with various Security and Technology teams to learn the fundamentals of troubleshooting, supporting and managing technologies such as: Nexpose vulnerability scanner, Windows 2003 Server, Windows 7 etc...

Key Achievements

●Performed in the top 5% of all interns during my tenure in areas of Business Communications and Technology.

●Acted as the team mentor and tutor for other student interns while maintaining punctuality, professionalism and a drive to learn and advance.

Education

Patten University (2016)

AA Business Management

Studying for CISSP (Certified Information Security Systems Personnel)

Technology

APPLICATIONS: Win Server 2008 and Win2003, IOS, Windows 7, Vista, Win XP, Nexpose, Altiris, Remedy

FRAMEWORKS: ISO27001

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