Ryan Khimpy Go Rabe

Address: Lot *, Blk ** – Royale Tagaytay Estate Fillmore St. Alfonso, Cavite.

Cellphone # 091*-***-****

Born: October 12, 1980

Age: 39

Summary:

Ryan has 20 years of hotel operation experience in areas such as managing Villas & Suites, Food and Beverage, Concierge Service, VIP Service, Butler Service, Room Service, Front Office, Entertainment, Security, Transportation Services and Facility Management. Ryan also has an experience in Casino Marketing collaboration with hotel department & Food and Beverage department that helped to increase occupancy and revenue of gaming and non-gaming. Professional Experience:

Director for Hotel Operations – Winford Manila Resort and Casino October 2016 - Present

Oversee the entire operations of hotel, housekeeping, public area, Front Office, Food and Beverage, Entertainment, Security, Transportation and Facility Management.

Collaboration with Casino Marketing to increase occupancy and gaming revenue.

Budget and workforce planning.

Successfully achieved the 4.1 out of 5 “Loved by Guests Award” by Expedia.com in 2017.

Successfully facilitated the process improvement and cost efficiency initiatives for the operation. Director for Services (AVP) - Resorts World Manila November 3, 2014 – October 2016

Responsible for directing and managing the VIP Relations/Premium Concierge department.

Ensured that the private Genting Club is in excellent condition in coordination with hotel/F&B and engineering team. Implemented the weekly inspection together with engineering, hotel and F&B teams that resulted to well-maintained physical appearance of the Genting Club.

Ensures that the VIPs and high rollers receive high level of service in the Genting Club.

Marketing support - responsible for retention and development of guests through call outs for gaming promotions and building rapport.

Successfully revised and updated the complimentary food & beverage menu in the Genting Club and gaming area that resulted to lower daily complimentary expenses while maintaining customer satisfaction.

Successfully identified service processes for improvement and suggested resolution in coordination with hotel/F&B.

Successfully facilitated the customer experience survey that validated our strengths as well as identified our areas of improvement stated by our patrons.

Successfully streamlined the VIP complimentary parking approval process. Head Concierge - Norwegian Cruise Line (Europe & USA) December 2008 – October 2014

Personally and successfully handled all arrangements for high profile VIPs booked in the top accommodations such as Suites and Villas that earned publicity for NCL’s VIP segment.

Increased customer loyalty and positive customer experience reviews.

Managed a team of Butlers that are responsible for all in-room requests of VIPs.

Responsible for the Concierge Department operation.

Responsible for the housekeeping and F&B staff assigned in the private VIP complex.

Responsible for smooth arrival and departure of all VIPs.

Overall responsible for any VIP arrangements such as tour bookings, transportation, resolving guest complaints, restaurant reservations and future cruise consultation.

Ensures that the private VIP suites, Villas, lounges and private restaurants are in excellent physical appearance in coordination with housekeeping department and engineering team.

Supports revenue department by promoting future cruise bookings, casino gaming, planning and facilitating private dinners with VIPs and by cross promoting other revenue areas such as the spa, bars, Theater shows, tours and retail shopping.

Recruiting and training of staff

Butler – Norwegian Cruise Line (Europe & USA)

September 2002 – December 2008

Responsible for all of the in-room dining needs and requests by guests.

Valet service

Reports and works closely with the Head Concierge

Successfully handled high profile VIPs

Ensures all suites are clean and tidy in coordination with Housekeeping Stewards

Ensures all in room amenities are in place

Provides personalized service to VIPs

Bell Person - Norwegian Cruise Line (Miami, Florida USA) September 2001 – 2002

Room Service to staterooms

Luggage and wheelchair assistance

Make up rooms in the absence of the Stateroom Stewards

Ensures

Hotel Utility - Norwegian Cruise Line (Miami, Florida USA) August 2000 - 2001

Housekeeping support

Public area cleaning

Galley Utility - Seabourne Cruise Line (Europe & Asia) October 1999 – 2000

Galley Support

Culinary support

Educational Background:

De La Salle College of Saint Benilde BS Hotel & Restaurant Institution Management Graduated San Sebastian College Hotel and Restaurant Management 1998-1999 Philippine Women’s University Hotel and Restaurant Management 1997-1998 Malate Catholic School Elementary – High School 1985-1997 Character Reference:

1.) Marite Gomez Naz – Assistant Vice President for Hotel Operations, Genting Cruises - Hong Kong

Email: addeyp@r.postjobfree.com

2.) Marichelle Borja Poyaoan – Assistant Vice President for Customer Experience, PB Com Email: addeyp@r.postjobfree.com

Cell phone: 090*-***-****

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